Tory Burch Reviews 

Customer service is super awesome.

My daughter ordered a pair of sandals and they sent her 2 pairs and charged her for them. We returned them in April and still have not received the credit. We will NEVER purchase anything from the online store or any store. They have horrible customer service. They even said they received the shoes and I should receive a credit within 10-14 days. I am going to call my credit union and say it’s fraud and have them credit my account. Buyer Beware.

My husband purchased this Tory Burch Hybrid Smartwatch for me in 2018 from the Waikiki store. Because I own several other watches, this particular watch remained unused and in its original condition for years. Recently, I decided to start using it and had the battery replaced, as it was no longer functioning after being stored for such a long time.

When I attempted to set up the watch, I contacted Tory Burch customer service and learned that the companion app required for the smartwatch has been discontinued because the model is no longer being produced. After speaking with multiple customer service representatives as well as a supervisor, I was informed that there was no solution available and that the watch could no longer be used as intended.

I am extremely disappointed that a product marketed as a smartwatch has effectively become unusable due to the discontinuation of the supporting app. While I understand that products may eventually be retired, I would have expected better support or an alternative solution for customers who purchased these devices.

I have been a longtime Tory Burch customer and have made many purchases both online and in stores. Unfortunately, this experience has significantly impacted my confidence in the brand. Based on the lack of support provided, my family and I will be reconsidering future purchases from Tory Burch.

Very bad customer service!
Ordered two pairs of shoes for my wife on her birthday. They arrived a day before her birthday but the sizes were too big. I ordered the wrong sizes and it was my fault, so I called to exchange the sizes. I was told that the exchange process and replacement will only start once the original order was received by their warehouse. I sent the shoes the following day. So far, all is good and easy. However, the worst is just about to start! I returned the shoes on May 17th…. BUT, today is May 28 and I still don’t have the exchange shoes with the correct sizes. Called few times and it’s always a bunch of lies with the same story that the order is being processed. My latest call was yesterday, and after I was told the same lies, I requested to speak to a supervisor or a manager to get more details. I was put on hold for about 10 minutes only to hear the same person that I spoke with telling me that there was no one available to speak with me. She also told me that I will receive a call back from them right away. Guess what? It’s been more than 24 hours, and I didn’t as of yet, and I don’t think that I’ll ever get a call back from anyone. My wife and I are very tired of chasing this, and we will NEVER order from this company anymore.
There is a lot more options out there at that price point with "Customer Service" being a priority rather than “Customer Hassle”!

I would give you zero stars if I could this is the last time I will ever buy anything from you guys. This was the second bracelet that I bought from you guys. The first one broke after a week and a half and this one I received for my birthday today and didn’t even last five hours. You guys are horrible. I will never recommend you guys to anybody and I won’t ever buy from you again.

Tory Burch Sunglasses! If I could leave a 0* I would! True Fail in 3 years! I have bought so many others that have lasted way longer - RayBan, Prada, etc. those lasted close to 10 years. The ear side broke, became a needle at the side of my ear and I was bleeding! I have contacted everyone at Tory Burch. They are doing the hand off, as 24Mos warranty. Damn, take some credibility of your product! Especially if spending $190!

I’m extremely disappointed with my experience with Tory Burch. I bought a bracelet for my birthday, and on the very first day of wearing it, the magnetic clasp failed and I lost the bracelet completely. For a luxury brand, the quality is unacceptable. A bracelet should not fall off so easily after just one use. What’s even more frustrating is the lack of accountability and proper resolution from customer service. Very poor quality for such an expensive product. I expected much better from a brand like Tory Burch.

I am quite disappointed with my recent experience with Tory Burch.

After completing the purchase process, my was canceled, which caused unnecessary inconvenience and a significant delay. As a result, I also lost the promotion/discount that was applied at the time of purchase, which was an important factor in my decision to place the order.

What is particularly frustrating is that the resolution offered was simply to place a new order. This does not address the time lost, the inconvenience caused, or the financial impact of losing the original promotion. For a premium brand, I expected a more customer-focused approach and a better solution in such situations.

I visited a Tory Burch outlet store the other day and purchased several items. The next day, I returned to the store hoping to return the shoes that I purchased, but was told there is a strict no-return policy.
I asked whether I could at least receive store credit, but that request was also declined.
To clarify, I contacted Tory Burch customer service and was told that returns are not accepted, and that this is their policy. The only option offered was to exchange the item for a different style within 30 days.
After reading other reviews here, it seems that Tory Burch in China may have one of the most restrictive return policies.
As a long-time customer who has enjoyed many of their products, this was disappointing. In recent years the quality of their leather goods has declined noticeably, and the after-sales experience was both uncomfortable and disappointing.
Overall, this experience has significantly changed my perception of the brand.

Handbag straps shoddily made, ripped and with rubber sides and seems coming apart, and TB will not accept a return or exchange.

I ordered the Minnie Travel Ballet With Leather Logo in Pink Brick during Tory Burch’s spring sale and received the wrong size. When I contacted customer service, they offered a replacement — but only if I placed a new order at full price. The item is now out of stock, and the promo code they provided only works with a minimum order of $225.

This experience has been very frustrating and disappointing. I expected accurate order fulfillment and fair customer service, but unfortunately, that was not the case. I hope Tory Burch takes this feedback seriously and improves their process for loyal customers.

Hello

I spoke with your colleague on Monday - Anna, many thanks for contacting me and compensating for the trouble.

I was only able to finally order one item but the issue still persists with the 2 main items I desperately want but order not processing with or without the 10% discount code I have, despite stock being available for the ICON DOUBLE RING size 9 and ICON HUGGIE HOOP EARRINGS.

Error message is the same as the last, cards go through and are pending on my account but the order does not complete stating sorry bag contains items that are out of stock. See screenshots and account of how many times I've tried.

At this juncture, I have given up and will just admire your products from afar.

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been patient trying to place an order since 23 March and several conversations with customer service via email and over the phone, yet no resolution. My card goes thru as pending because the order is not confirmed on the website.

I was asked to wait 24-28 hours which I did, yet no joy

Purchased 2 pairs of boots Banana Chelsea Boot and Turnlock Heeled Ankle boot. Both pairs of boots were defective. Material on the bottom of both these boots started peeling. Not just a little bit but a lot where it was causing a tripping hazard and material was sticking out of bottom of my boots. I returned both pairs and over 1 month ago and still haven't received my refund. I've called 3 times and they are giving me a diffult time in returning my refund. Still haven't gotton a reply.

Everything was fine and smooth.Quick delivery and excellent service.

This retail company need to look into getting better Delivery companies to deliver your high priced items. When someone purchase something you expect to get your order. These delivery companies yall are using is ridiculous. Veho for one lies saying they attempted to deliver knowing damn well they didn't try to deliver esp I work from home.Did not ring my bell or call. The first time I ordered some shoes it was delivered my doordash..wtf I thought door dash delivers food only. I want to remain a consumer but GYSTG and stop charging consumers for your high priced items to get delivered by these guessing ass deliver driving companies frfr. The tracking apps are lies. Come on Tory Burch get it together. Stop being sorry and correct these issues consumers are having

I ordered a small romy suede bag from the website. But when I received it, I realized it was too small for me So I asked for exchange. They told me they don’t do international exchanges so i initiated my return where they mentioned i will get refund for only bag excluding shipping charges and have to pay shipping charges to ship it out. I returned it they didn’t even refund me taxes and lost almost $130 in this transaction. Honestly, never expected this kind of thing from such a big company.

This being my first time ordering through Tory Burch and will be my last . They are FOS. They had my items delivered by 3 party (DoorDash) I didn’t know they even delivered packages Im under the impression they only delivered food. They trust they people to deliver my item to a closed business and my package was stolen not thinking to deliver on the next business day which would have been the right thing to do but I was told I couldn’t get no replacement or refund after I spent $424. Horrible customer service and unprofessional. I think I may need to file theft charge and include Tory Burch on it. I just wanted my redemption so I can my item in-store or gift card. Don’t tell me sorry. I will file charges to my money back. I’m not going to just sit back and lose $424.

That was the second bag with quality issues so I decided to contact the customer service. They told me to send the bag back and I would receive the money back. Now I received a message that I will get a gift card, I paid the bag with a gift card from the last order with quality issues, and I would get the rest via PayPal back. Now I don‘t have the bag, I can’t do anything with the gift card, because I will never order again in this Shop and the money on PayPal is still not back!!!! Never ever again Tory Burch!!!!

Disappointing experience at the Tory Burch Chadstone store. The staff were unhelpful and didn’t seem interested in assisting at all. I picked up a pair of shoes that clearly had a 15% sale sticker on them, only to be told at the counter that the sale had ended a couple of days ago and the sticker was “forgotten” on the product.
That’s not the customer’s fault. If a sale sticker is still on an item, the store should honour the advertised price, especially when the mistake is theirs. Instead, there was no effort to resolve the situation or offer a goodwill gesture.
Poor customer service and disappointing handling of a simple issue. Definitely not the level of service I’d expect from a brand like Tory Burch.

Worse customer service ever. You tell them something and they do the opposite.
I don’t know how they hire such dumb people to work for them.