Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
Company replied
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I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
Company replied
Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
Company replied
At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
TOPUPlive Official Shield: Guaranteed Re-delivery or Instant Refund
As a fully authorized game top-up platform, TOPUPlive guarantees secure delivery within the committed timeframe. In case of any technical anomalies, we provide priority re-delivery or a full refund. Our 24/7 compliance team is always here to safeguard your transaction.
At TOPUPlive (operated by SEA WHALE TECHNOLOGY PTE.LTD.), customer asset security and transaction integrity are our highest priorities. Our Official Top-Up Guarantee is structured as follows to ensure a transparent and reliable gaming experience:
1. Non-Delivery & System Anomalies
If your order status is marked as "Paid" but the premium currency has not arrived within the estimated delivery window, our automated system will flag it for immediate review. Upon verifying a system failure or supplier unavailability, we will offer you two distinct options: immediate manual re-delivery or a full refund to your original payment method.
2. User-Input Accuracy & Liabilities
To maintain platform security, players are responsible for providing accurate Game IDs, server details, and character names. If incorrect information prevents delivery, our 24/7 customer support will actively assist in interception. However, please note that orders successfully delivered to an incorrectly provided ID are irreversible and non-refundable under global digital product publishing regulations.
3. Duplicate Charges
In the rare event of a network latency issue causing duplicate charges, please provide your payment receipts. Once verified by our financial auditing team, the duplicate amount will be refunded immediately or converted into equivalent store credits, depending on your preference.
4. Refund to Account Balance (Store Credit)
Please note that for certain specific promotional items, region-restricted products, or under custom user requests, the refund may be automatically or manually credited to your TOPUPlive Account Balance instead of the original payment method. This balance can be used instantly for any future purchases across our entire game catalog without any expiration.
5. Compliance & Anti-Fraud Verification
To comply with international anti-money laundering (AML) and publisher regional policies, certain high-value or cross-border transactions may trigger temporary security or risk-assessment checks. These standard compliance protocols may slightly extend processing times.
For any inquiries or to initiate a guarantee claim, please contact our certified support team via our 24/7 Live Chat or email us directly at service@topuplive.com. We typically respond within 24 hours.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
3.9
Great
979 reviews
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Replied to 100% of negative reviews
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Great Discounts and Helpful Support, but Delivery Could Be Faster
I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to assist whenever an issue comes up, which gives extra confidence when using the service.
However, the delivery time is not as fast as advertised. Receiving the in-game pack usually takes around 30 minutes, so there is some room for improvement in that area. The payment verification process can also feel a bit bureaucratic, but it seems to be in place for security reasons.
Overall, it’s a reliable service with great prices and supportive customer service — just don’t expect instant delivery
7 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
the best site for purchase item in the…
the best site for purchase item in the only game
4 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reliable and best deals!
I have looked around for a reliable, fast, and cheap deals and could not find any better than Topuplive to service my top up recharge. I will always rely on Topuplive to recharge.
15 January 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
It is very useful come to join us on…
It is very useful come to join us on our app
3 February 2026
Unprompted review
Fake one or 2 purchase will go
Fake one or 2 purchase will go
Thru to make you believe then they will steal you if u dont trust me
Then go try out kiss
2 February 2026
Unprompted review
Reply from TOPUPlive
Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users.
To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank.
Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling.
We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly.
—TOPUPlive Customer Support & Risk Control Team
The best and easy.
31 January 2026
Unprompted review
Reply from TOPUPlive
Dear Valued Customer,
We are very sorry to hear that you experienced problems while trying to recharge your account. We understand how frustrating that can be, and we sincerely apologize for the inconvenience.
Our goal is to make the recharge process as smooth as possible. To help us resolve this for you, could you please provide us with more details about the issue? For example:
What error messages did you see?
Which payment method were you using?
What is your transaction ID or order number?
Please contact our support team directly at [service@topuplive.com] or through our live chat, and we will investigate this for you immediately.
Thank you for your patience.
Sincerely,
The TOPUPlive Team
It's so good I love it but we dont have…
It's so good I love it but we dont have any proper application I have just link
27 January 2026
Unprompted review
I bought the W-moon in Genshin Impact 4…
I bought the W-moon in Genshin Impact 4 times, and got all moons in around 1 minutes, thank you so much.
26 January 2026
Unprompted review
Harshu can help online earningyou me please we…
Harshu can help you me please we experience online business my help you
26 January 2026
Unprompted review
Reply from TOPUPlive
Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users.
To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank.
Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling.
We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly.
—TOPUPlive Customer Support & Risk Control Team
Their service is exceptional and fast
Their service is exceptional and fast! I will always trust using it to Topup on my favorite game!
They always help me verify my orders fast and easy! Definitely recommended!
23 January 2026
Unprompted review
very helpful
19 January 2026
Unprompted review
Reply from TOPUPlive
Hi Ar Za,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
Reliable,fast and convenient.Cheap.
19 January 2026
Unprompted review
Reply from TOPUPlive
Hi Ennie Brenda Chaponda Ruwiza,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
Reply from TOPUPlive
Hi MOHAMMAD KIDASH Kp,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
When I use this topup dimond to…
When I use this topup dimond to purchase mlbb dimond it was good and have discount but now I cannot purchase dimond on to my account and when I get helpline to message them they even told me 1 days wait for 24 hours and the second day that I have already reported it will takes working days 3 to 4 day and now still they have did nothing fixing my problem .I would never purchase from here no onwards.😡
12 January 2026
Unprompted review
Reply from TOPUPlive
Hello, we sincerely apologize for the negative experience and truly appreciate you bringing this to our attention promptly. We understand how frustrating it must be to encounter issues with diamond top-up not being credited and having to wait longer than expected for resolution in MLBB—this certainly does not reflect the service standard we aim to provide.
To investigate and resolve the matter as quickly as possible, we have escalated your case for priority handling. When it is convenient for you, please provide the following details so we can pinpoint and address the issue immediately:
- Order number/payment receipt screenshot
- Game UID (Character ID) and server information
- Top-up amount and payment method used (e.g., bank card, e-wallet, etc.)
- Order time and a screenshot of the error message you encountered
Once we have all the information:
- We will conduct a preliminary review within 24 hours and provide you with a clear progress update.
- If official channels/payment gateways need to be contacted, we expect to provide a final resolution within 3–4 business days (during this period, we will update you daily to ensure you are not left without updates).
- If the payment was deducted but the diamonds were not delivered, we will proceed with either a top-up recovery or a refund according to our process.
- As a gesture of goodwill for the inconvenience, we will offer you a compensation benefit (such as coupons or rebates) once the issue is resolved.
In the meantime, you may also try the following self-checks (which will not interfere with our backend processing):
- Confirm that the game server and UID are correct.
- Log out of your account, clear the cache, and log back in before attempting the top-up again.
- Try placing a new order using a different network or payment method.
- If you have recently updated any account binding information, please let us know the latest details.
We have also contacted you via private message on the platform and will continue to follow up on this ticket until the matter is fully resolved. Once again, we apologize for the inconvenience and thank you for your patience and understanding. If you have any additional information, please feel free to reply to this message—we will address it as soon as possible.
Very satisfied 👍
15 January 2026
Unprompted review
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