Topman Reviews 

Terrible company.
Ordered online in late May, received the item after 3 weeks. Received wrong size, so generated a return label through their account portal and sent via USPS. The tracking provided doesn't get updated for over 2 weeks. I contact topman and was informed they have no clue where the parcel is, but I won't be receiving the refund until they received the item. After several attempts to correct this, the customer service tells me they will no longer accept my return as it's been over 45 days since original purchase date. What a crazy company. No wonder they went bankrupt.

I returned an order over a week ago now through hermes collection over two weeks ago. I still havent received a refund and when I went to track my parcel it said label generated. So I want to know where my parcel is.

Haven't received all my items and one of the items is the wrong size.

Haven't been able to contact anyone, since phones are down and no one is replying to my emails...

HORRIBLE! The company recently filed for bankruptcy in May 2020. They are using their USA website to scam customers out of money. I placed an order on May 22, 2020 and received multiple emails on May 25th and May 27th letting me know that my order was "dispatched" by a European courier. There is NO WAY to reach the courier and TopmanUSA has turned off all phone lines and to this day, 7/6/20 No email correspondence, no package, and luckily Chasebank was able to reverse the charges on my credit card due to fraud. DO NOT GIVE THEM YOUR MONEY!

Order was not delivered by Hermes, support replied once saying it would be delivered and stop replying...

No money back and no order.

Disappointing

I will never shop with them again; sent me suit in the wrong size, can't return it, in the end I went into the store and told them to put it in the bin. Rubbish company

Topman sells great quality/value gear. Delivery process great. Had a problem with tracking a return and communication wasn't ideal due to the present problems caused by Covid. However the issue was resolved and item refunded within 14 days so overall I am happy and will continue to shop although I think I will return items to the shop as refund is immediate and simple

Absolutely disgraceful. Worst ever Topman experience, and one which has resulted in me having no loyalty for them. I was a regular, loyal customer previously I placed an order at the end of May, it arrived fine. I then had to return some items. Again, fine. But, when it came to wearing an item I had kept, the quality of the jogger shorts was very poor and began to fray after the first use. So, I messaged Topman on Facebook and sent them an email on the 9th June.

The quality issue was overlooked in the response I had from them, so I then had to send another email, and follow this up several times! I then had a response from a staff member named Robert telling me it was my fault for the jogger shorts fraying, and was wear and tear; after just one use of the jogger shorts chilling outside. I am disgusted, and this is dreadful customer service, and a ridiculous wait. Both very unresponsive on Facebook and to emails. Even now trying to resolve this feels like pulling my teeth out or watching paint drying in the rain. AVOID TOPMAN!

Two months ago, I have ordered a necklace and a pair of sunglasses. It took THREE WEEKS for these items to arrive and I find out that I received the wrong necklace! I have completed my return process the same day and the courier was meant to come the next day to pick it up. I had to take it to the post office as Hermes didn't arrive (nor to this day - after two months). It arrived at the warehouse in 5 days (wondering why it took 3 weeks to get to me?) and a refund was guaranteed.
Well... after almost two months since it arrived at the warehouse, my money have not been refunded!
Furthermore, I have emailed them three times by now and there has been no reply.
I've lost trust in Topman and Topshop in general and I wouldn't bother to even go in that shop ever again.
Appalling and very disappointed!

I purchased a few items earlier last month, the service was great and I received everything in time and without fault. Unsure of the sizes I decided to reorder the same again in different sizes to be sure and whilst doing so I added several other items totaling well over £120, I done this purely on the basis of my previous experience. But as you can guess from my rating I can out right say I will never ever use Topman again, because of the pure lack of customer support and after care after over half my order was lost. I received 4 items out of around 15, assumed that it would turn up in bits due to the current circumstances, but quickly realised something was off when the tracker said the entire order had been delivered. I waited a couple of days to see if the remainder arrived but no joy, so I took to the customer support email and sent in my enquiry. I gave it 48hrs as advised on the website to get a response, and sure enough they did, I was asked for details around the state of the packaging that was delivered amd if it had been tampered with etc, and to detail exactly what was missing. I responded back immediately with all the details they required to what seemed might be like an easy resolve. But that was the last I heard, I have chased twice now, well aware that each time I chase up it potentially puts my enquiry further back down the queue. But I emailed on 12th June and todate have had no response after the first sent 48hrs later. Im now without my purchase and down £120, with no obvious of immediate way to resolve. I fully appreciate the stresses and strains that businesses have been under due to Covid but I can honestly say this is by far the worst customer service I have received and Fear it may never get sorted, at which point the matter will get difficult for Topman I ca. Assure you. Seriously who has £120 to throw away right now with nothing to show for it!!!!.....Not happy......

I ordered 3 ties and only 2 came but they haven't refunded me!!!

My order was delivered on 13/5.I complete my return request on 19/5.Courier was supposed came on 20/5.Finally came on 4/6.I contacted few times customer service WHERE IS MY REFUND.No one reply.This is one big SCAM.Please do not order anything online from this shop.I still don't have my refund back.

I Ordered jeans that were too small, sent them back and was refunded within 15 days, which is 5 days over what is advised, I was only refundee because i raised an issue with paypal and the refund was issued on the day i reported the issue. If ordering online I would use paypal to avoid a delay in your refund

Horrible. Friend was raving about Topman. Ordered--didn't realize it ships from the UK--3 weeks later---nothing. Tracking is absolutely useless (says every day it's out for delivery and then changes to gibberish later in the day) and no US phone number to contact. Nightmare experience. I want my money back.

Customer service non-existent.

Not happy with the customer service and they use Hermes?!? Who suck!
Ordered jeans and a belt took over week and never showed up even tho Hermes say they delivered it.
Topman customer service is very slow, no number to call,
All I want is a refund seeing the items I ordered have been lost or stole as they didn’t get delivered to my door.

In these times where people are struggling you’d think Topman would be better help.

Don’t buy anything online from them.

They are not refunding their customers and all the sizes of the shirts are unreal, ordered the XL size and couldn't fit it at all, seemed like the size was S. So don't buy from them, or if you buy from them then order size XXXL for an XL size.

Waiting already 1 month for a refund.

Ordered from them before reading all the bad reviews. Now it makes perfect sense why my order never came and they have NO WAY TO CONTACT THEM!!! :(

Ordered two weeks ago said my order was suppose to be here June 1st never received anything had emailed no response back been emailing for three days now, also my order location been stuck in the same spot on the Parcel

Shocking service. Do not order online. “Received my parcel which i apprently signed for” when ive been working from home and didnt sign for anything. Aint replied to my emails for 4 days either. Go in store, waste of time.

Never received my order.It's been almost a month now -_- and I paid extra for shipping smh