Topdanmark Reviews 

48,012
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Excellent and professional service from start to finish. The team was supportive, helpful, and resolved my case without any unnecessary hassle. Very satisfied with how efficiently everything was mana... See more

Rated 5 out of 5 stars

Quick professional help. Reduces the bureaucracy and is there when I need them. I'm not switching to anyone else. Hurtig professionelle hjælp. Skærer igennem bureaukratiet, og er der når jeg mangle... See more

Rated 5 out of 5 stars

I had a very great discussion with Top Denmark, they have explained me very finer details in a very simple yet proffesionel way.I was very happy with the conversation and finally I have opted for th... See more

Rated 1 out of 5 stars

I have been a Topdanmark customer for 3 years, but their administrative errors and misleading pricing have been a huge burden on my small business: Extreme Price Hikes: My policy was originally ~6... See more

Company replied

Company details

  1. Insurance Agency
  2. Pension Fund

About Topdanmark

Written by the company

Det er vigtigt for os at hjælpe dig når du har brug for det.
Du kan ringe til os på 70 13 7-9-13.

1 ud af 4 har erstatningen dagen efter anmeldelsen.

Topdanmark Forsikring

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

48K reviews

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3.9

All reviews

(48,012)

4,077 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistently Excellent

I have had only excellent experiences with the service agents at Topdanmark.

I had a short request today to discuss, but instead ended up speaking with Frederick for ~35 minutes on that and other important topics and suggestions. He provided me not only with respectful advice and a swift conclusion on my original query, but rolled this naturally into further advice and questions about my other coverage. I made further adjustments based on these, and also now have some further reflections to make on additional cover and requirements.

Most importantly, this interaction was friendly and open, and well humoured. These are super important traits and attitudes for someone representing an insurer; which is ultimately there to help with life's tough times and moments. I have had this same experience with several service agents since setting up my Policy.

Talk about building trust and confidence. I recommend Topdanmark at every opportunity to do so.

19 June 2023
Unprompted review
Rated 4 out of 5 stars

Good prices, fair support

Good company, I trust them a lot. They're always quick to handle my queries and keep me up to date with everything. They also explain things really well and there's no judgement when asking questions etc.

It is kind of a pain to get through to them and you're not able to buy insurance online - especially with the 500kr gift card advertised if you do it online.. Seems a little suspicious to me, don't advertise something if it doesn't work/has bugs etc. They also don't tell you who is speaking on the phone, a minor thing but knowing who I'm speaking to is nicer than "someone from Topdanmark" That's why it's not a 5.

Other than that, good prices, good service.

24 April 2023
Rated 1 out of 5 stars

Unprofessional

19 April 2023
Topdanmark logo

Reply from Topdanmark

Hej Josip
Tak for din anmeldelse.
Jeg har lidt svært ved at kommentere på din sag, da jeg ikke ved hvad den handler om.
Hvis du vil sætte lidt flere ord på din anmeldelse, er du velkommen til at sende en mail til Hej@topdanmark.dk
God weekend, Venlig hilsen Kristian

Rated 1 out of 5 stars

Was forced to sign all without understanding anything

Was forced to sign all the papers, not knowing or understanding where my money is going to.

If i had a choice, i would not have signed the papers.

When asking for what is the projected growth of my pension fund, no one has an answer.
No email on their website just a chat bot that doesn't work.

Be aware, it’s a scam!
(If it’s not then cancel my policy that i was forced to sign)

13 February 2023
Unprompted review
Topdanmark logo

Reply from Topdanmark

Hey Me
I'm sorry you didn't know what you were signing.
I would very much like to help you find the right colleague who can help you.
I want to confirm to you that it is not a scam.
You are welcome to write an email to Hej@topdanmark.dk and I will contact you.
Sincerely Kristian

Rated 5 out of 5 stars

All my insurance coverages were…

All my insurance coverages were explained to me so I could fully understand. The person I spoke to could speak perfect English, which I so appreciated. Thank you so much! He was professional, understanding, kind, and to the point!

10 February 2023

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