Tooled-Up.com Reviews 

11,412
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the competitive pricing of products, often finding genuine parts and a wide selection. Many consumers highlight the fast and efficient delivery service, with items often arriving quickly and well-packaged, accompanied by excellent communication and updates throughout the process. The overall service is frequently described as excellent, with many appreciating the reliability and helpfulness of the company. However, some customers also noted issues with delivery, including couriers leaving parcels exposed or problems with shipments not being received. A few other people also felt that items shown as in stock were actually back-ordered, leading to significant delays and poor communication.

What people talk about most

Product

People report positive experiences with products, often receiving exactly what they wanted, such as a hedge... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the excellent and... See more

Price

Customers had positive experiences with price, consistently finding competitive and fair pricing for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021. Tooled-up advertised the exact new genuine replacement at a s... See more

Rated 5 out of 5 stars

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed... See more

Rated 5 out of 5 stars

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28... See more

Rated 5 out of 5 stars

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.... See more


Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,412)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy and efficient service

I found it very easy to navigate the site and find what I wanted, the ordering and paying process was simple to follow and speedy. They kept me fully informed during the period before delivery and the goods arrived well packaged and in good order and, bearing in mind the order was placed at the end of a working week, the items arrived on the Monday. I will definitely use them again as everything I have looked at seems very competitively priced

7 April 2025
Unprompted review
Rated 1 out of 5 stars

**⭐ Poor Delivery Experience


**⭐ Poor Delivery Experience – Misleading Next-Day Promise!**

I placed an order for **drip-feeding Gardena products** after **confirming with customer service** that the items were in stock and could be delivered the **next business day**. To ensure fast delivery, I even paid an extra **£8 for expedited shipping**.

Despite these assurances, my order arrived **a full week later**—completely defeating the purpose. I needed these products **before leaving for my summer home**, and now I’m stuck here without them. This delay caused significant inconvenience, as I relied on Tooled up promise for timely delivery.

**What’s unacceptable:**
- **False next-day delivery assurance** despite taking extra payment.
- **No proactive communication** about delays.
- **Wasted time and money** due to poor logistics.

If you advertise fast shipping, you should **honour it or at least inform customers of delays**. Right now, I’m left frustrated and disappointed.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Works flawlessly

Was in the market for a tacker/stapler and being a cordless Bosch tool person, had no idea this product existed. A little hesitant at the cost, but after recieving and using it worth every penny.

Works flawlessly, fully incased tacker/stapler loader makes it a pretty looking device. Only downside is that the consistant distance attachment is an extra £10 option, should be included!

Highly recommend, specially if you already own 18v cordless Bosch tools.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Tooled-Up to the rescue

Tooled up came to rescue again this month. First time was for a 10mm size sheet metal punch and now for a 53mm Makita mower blade. I had had the idea of increasing the bends on the blade ends to cut lower without grounding the chassis but I had been reluctant to try it as would be difficult to "undo" neatly. The first place I looked up was Tooled-Up and in a couple days I received a very well packed shiny new branded blade and was I free to do some blacksmithing, knowing I could put the mower back to standard in a trice if the plan didn't work. (But it did).

16 March 2025
Unprompted review
Rated 2 out of 5 stars

Poor after sales service

Excellent on initial sale. Follow up with Customer Service when tool found to be faulty was poor - three weeks later and still not contacted by manager. Fortunately it was a Bosch product and my experience there was so much better. Collected next day, repaired and returned by end of week.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Bosch PBD 40 pillar drill purchase

I recently purchased the Bosch PBD 40 pillar drill.
Reason for purchasing from Tooled-Up was the very competitive price and in stock availability compared to other companies.
Ordered on the 13th February and was delivered 17th February.
Tooled-Up kept me up to date with order processing and delivery status emails.
Very efficient company, many thanks. Very pleased with the pillar drill.

13 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look