Toolden Reviews 

31,038
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,816 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is extremely easy to use, offering very competitive market prices alongside exceptionally fast shipping times. Many people constantly appreciate the reliable customer service and the consistently high quality of the brand-name tools they purchase for their daily projects. Some reviewers were not happy with delayed deliveries, poor communication updates, and extended waiting times for their purchased items to securely arrive. Consumers additionally experienced frustrating issues regarding missing components, unhelpful support responses, and significant difficulties when attempting to resolve various unexpected product problems.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, noting that orders are consistently dispatched and... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive as described and function... See more

Price

People report positive experiences with price, consistently highlighting great value and competitive costs... See more

Service

Customers consistently note positive experiences with service, highlighting fast dispatch, competitive... See more

Order

Users describe ambiguous interactions with order, highlighting both positive and frustrating experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 DeWart items last Saturday. On Sunday around 1000 the delivery from Screwfix arrived on Monday lunch time the ITS delivered arrived I only paid for basic on Wednesday afternoon the Toolden... See more

Company replied

Rated 4 out of 5 stars

Ordering the 3 items of garden equipment was easy on the website, and tracking details were given. Two of the three items were delivered but no details of why not a third so had to chase. Third item a... See more

Company replied

Rated 4 out of 5 stars

Service was very good, received the item as described and on time. The only part i would say could be better, was the packing. The battery charger was put in a cardboard box witj no packing. It was... See more

Company replied

Rated 5 out of 5 stars

Ordered a special deal bundle which wasn’t quite the cheapest price but as the other supplier had dubious reviews and Toolden was more positive, we chose Toolden. It was as described exactly, genuine... See more

Company replied



Company details

  1. Construction Machine Dealer
  2. Battery Store
  3. Hardware Store
  4. Tool Store

Written by the company

Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.

Fast Shipping, Great Prices!

Hard to be beaten on delivery and price...

We offer a fantastic shipping service through our courier partners, giving complete transparency and control of deliveries to our customers. Track your order from the moment of placing it until the minute it arrives at your door. Our customers can't believe how much money they saved shopping at Toolden. We are hard to beat on almost every tool on our website and we even often bundle deals to reduce costs even more, just by buying your everyday essentials you can get discounts on your tools.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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Asks customers to review

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4.4

All reviews

(31,038)

3,712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My purchase came in the time limit…

My purchase came in the time limit given and it was as I ordered with a free box what more do I need

23 July 2026
Toolden logo

Reply from Toolden

We're so glad to hear your purchase arrived on time and exactly as ordered, complete with the free box! We appreciate your positive feedback.

Toolden team

Rated 1 out of 5 stars

Delivery service rubish 3 days ago i…

Delivery service rubish 3 days ago i order and sitll awaiting delivery no contact number

3 August 2026
Unprompted review
Toolden logo

Reply from Toolden

Thank you for leaving a review, all of our dispatch times are available on our website. If you would like an update on your order please use our contact form on our website.

Toolden team

Rated 1 out of 5 stars

I emailed yous with a problem with the…

I emailed yous with a problem with the gun nevered heard back at this point I’d rather a refund

2 February 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review. We do not have an email address but we do have a contact form on our website. I have checked and can't see any messages from yourself. We will happily help with the warranty information for your product which you ordered. There is information on our website on how you can this looked at under warranty.

Toolden team

Rated 5 out of 5 stars

Always easy to order

Always easy to order. And very good prices and fast delivery . And professional service.

23 July 2026
Toolden logo

Reply from Toolden

Thank you for your kind review and feedback. We are so pleased you found our ordering process easy, our prices good, and our delivery fast and professional.

Toolden team

Rated 5 out of 5 stars

Good, reliable supplier 👍

My purchase from this supplier was excellent. The order was processed quickly and good communication was given throughout. Great service, thanks

23 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback. We are glad you were happy with everything and if there is anything else we can help you with then please let us know.

Toolden team

Rated 4 out of 5 stars

Fast delivery

My tracking link didn't work, but the product arrived just as I was querying it, it was very fast!

19 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review, we are sorry the tracking link didn't work. This will be looked into.

Toolden team.

Rated 5 out of 5 stars

Easy check out fast delivery and the…

Easy check out fast delivery and the site is easy to navigate tools are great quality and packaged really well would highly recommend 👌

21 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are delighted to hear you had such a positive experience with our website, delivery, and product quality. We truly appreciate your recommendation!

Toolden team

Rated 5 out of 5 stars

The price is reasonable

The price is reasonable, and delivery was on time, and the driver was very polite; all in all, a very nice experience.

22 July 2026
Toolden logo

Reply from Toolden

Thank you for taking the time to leave such positive feedback. We're so pleased to hear that you had a very nice experience with us, from the reasonable pricing to the timely delivery and polite driver.

Toolden team

Rated 1 out of 5 stars

Damaged packaging and missing items

Damaged packaging and missing items. Taking ages to respond regarding this ongoing issue not very happy at all.

21 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review. All emails have been responded to in the allocated timescale. The most recent update has been sent today regarding your delivery.

Toolden team

Rated 5 out of 5 stars

I ordered a DeWalt table saw at an…

I ordered a DeWalt table saw at an exceptionally good price and it was despatched within the time they stated. There was then a problem with the courier and communications and Morag at Toolden went to great lengths to sort things out. Brilliant, couldn't ask for more!

22 July 2026
Toolden logo

Reply from Toolden

Thank you for taking the time to leave such a positive review. We are so pleased to hear that you were happy with your purchase and the assistance you received from Morag. We appreciate your kind words.

Toolden team

Rated 5 out of 5 stars

Great prices with a fast delivery

Great prices with a fast delivery. Good communication all through the process.

22 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything. If there is anything else that we can help you with please let us know.

Toolden team

Rated 1 out of 5 stars
Toolden logo

Reply from Toolden

Thank you for your review, we have checked the tracking of your order and it is showing as being delivered on the 24th and signed for. If you do not have this order please contact us using our contact form on our website so we can investigate further.

Toolden team

Rated 5 out of 5 stars

Competitive price

Competitive price. Fast delivery

21 July 2026
Toolden logo

Reply from Toolden

We're so glad you appreciated our pricing and quick delivery! Thank you for your positive feedback.

Toolden team

Rated 3 out of 5 stars

Lots of shipping trouble & items missing and no help or information provided

Nothing but trouble with items missing, giving the shipping company the wrong information so i couldn’t take delivery for my parcel i had to fix all of this myself and on top of that i had to take an unpaid day of work just to receive it as they put it for pin approval, signature and proof of id delivery. This was for £1000 worth of tools and equipment i would have expected it to be handled better. Overall toolden offer great deals. have a great website and for the items i did receive i am very happy with. however the amount of unnecessary hurdles i had to jump through for this was a joke. i’m sure its a “one off” even though it was with two packages..but i will purchase from you guys and give you the benefit of the doubt however my review and rating is justified.

21 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review. I am sorry you had issues with your delivery ,with high value orders we do send these with a pin number with DPD for extra security. We do have this information on our website to make customers aware.

Toolden team

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