As a UK resident, Toobit has been the most frustrating Crypto exchange I have ever used. My main reason for opening the account, was a referral from Coin Bureau, which I subscribe to & watch Guy & Nic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I deposited my own funds into Toobit, but they have locked my account and blocked withdrawals without any valid reason. I never even claimed their "deposit bonus" to avoid any complications, and I... See more
Company replied
Honestly, great exchange with unique features. Their development team are great. I've received great support from them and many times helped me to solve my problems. I like the indicators they've put... See more
Company replied
*My experience with Toobit:* I was using Toobit normally, and I liked the platform at first. But then my account was suddenly restricted due to "Risk Control." I contacted support, and t... See more
Company replied
Company details
About Toobit
Written by the company
Toobit is an award-winning global cryptocurrency platform and derivatives exchange built for traders of all levels. With a strong presence across Turkey, Poland, Italy, Portugal, and expanding regions in Europe, MENA, and LATAM, Toobit is connecting global communities through accessible crypto solutions.
Backed by over $30 billion in daily trading volume and trusted by more than 4 million active users, Toobit ranks among the top 7 crypto exchanges on CoinMarketCap.
Toobit ensures client safety with its proprietary Bee-Safe Technology, a multi-layered system combining hardware encryption, AI-driven risk controls, and continuous auditing. Its real-time Proof of Reserves also allows users to verify that their assets are securely held and fully backed 1:1 at all times.
We offer a comprehensive trading experience with:
- 1,000+ trading pairs
- Spot and derivatives trading
- Copy trading and grid bots
- Up to 200x leverage
- Seamless performance and 24/7 multilingual support
Recent awards and recognition:
- Digital Asset Derivatives Platform of the Year – Hedgeweek Global Digital Assets Awards 2025
- Best Crypto Exchange MENA 2025 – World Business Outlook Awards
- Best New Cryptocurrency Exchange and Best for Derivatives – 2025 WeMoney Cryptocurrency Awards
Join us and discover the future of crypto trading.
Contact info
Cayman Islands
- support@toobit.com
- www.toobit.com
Breach of guidelines
My acont hacked by a hacker and my…
My acont hacked by a hacker and my 257875.95 meter is right now is 0
14 September 2025
Reply from Toobit
Thank you for reaching out. We take such claims seriously and we are sorry to hear about the trouble with your account.
We investigated the account associated with your review and found that it was created just two days ago and has no deposits, transaction history, nor completed KYC.
It's possible this may not be the account you are looking for. Could you please consider if you might have another account registered with a different email address or mobile phone number?
You always can reach out to us directly at support@toobit.com so that we can help you investigate further. We're here to help!
Withdrawal blocked after deposit return
I registered an account with Toobit, passed full KYC, and deposited $4600 USDT.
After trading, my balance grew to around $6000.
The platform later restricted my account, allowing me to withdraw only the deposited amount. All profits were blocked.
Currently:
• Futures are frozen,
• Spot trading is possible, but withdrawals for any coin are disabled.
Support first responded with general templates, then stopped replying completely (no answer since September 1, 2025).
I provided all requested documents and confirmed that I have only one verified account. Despite this, Toobit continues to withhold funds without presenting any proof of violations.
This experience shows that while you may trade and deposit here, you cannot rely on being able to withdraw your balance beyond your initial deposit.
uid 112368234
6 August 2025
Unprompted review
Reply from Toobit
Hi Bogdan, we have reviewed your case based on the UID provided (112368234).
Our risk control department conducted a thorough investigation and confirmed that trading activity on this account was in direct violation of Toobit's Terms of Service, which all users agree to upon registration.
To protect the integrity of our platform and ensure a fair environment for all traders, we take immediate action when such violations are detected.
As per our stated policy, the account was permitted to withdraw the full initial deposit. Any profits generated through prohibited activities are forfeited. We can confirm the principal amount has been successfully withdrawn by you.
Should you have any other questions regarding your account, you can reach out to us directly at support@toobit.com. We're here to help!
Customer service is the worst I’ve had…
Customer service is the worst I’ve had of 15 years of trading , fees are hidden, and AI help fee stat don’t add up , they repeat emails don’t answer question ,
IVE MOVED ALL MY MONEY ELSEWHERE DO NOT TRUST THEM WITH YOUR MONEY
They have ask me to share my thoughts , this is marketing!! They don’t care they only care you use the platform for fee and rules that are either lies or vague , they have zero customer derive as I was trying for a month to get answer !!
AI support gives you different fee information so noting makes sense when you do the math yourself
I REPEAT STAY AWAY
12 September 2025
Unprompted review
Reply from Toobit
Hi Daniel, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.
Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
I will not use this platform!
I will not use this platform!! I had barely started trading in Toobit and happened to be about $750 upside down in a trade. While scrolling through pages I accidentally bumped the flash close button! To add insult to injury, I would have made money eventually on the trade as my particular crypto turned around a day or so later! This is WAY too easy to do! I contacted customer support….crickets. Never using this garbage app again!!
19 August 2025
Reply from Toobit
Hi RDM, thank you for sharing with us your experience. Our team has checked our records and unfortunately we found that we did not receive any inquiry from your stated email. Can you please let us know where and how you previously reached out to us?
You can always reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Very good app
31 August 2025
Scam exchange.
For the clearest explanation of this fraudulent platform, I am posting the conclusion from ChatGPT after analyzing my entire conversation from June 5th.
A lot of the reviews here are written by Toobit employees, as an internal source can confirm.
The answer to this review will probably be that I contact support and they will look into my problem... I spent 60 HOURS on chat with support and they know very well what my email and UID are..
OUTPUT:
Here’s the clear output from reviewing your full conversation with Toobit support (based on both uploaded files), without timeline as you requested:
📌 Overall Findings
Are they ignoring your questions?
Yes. Your direct questions (why your account is frozen, what exact rule you broke, how long the review will take, and when you can trade/withdraw) are almost never answered. Instead, they repeat vague lines: “please complete KYC2,” “please be patient,” “wait for specialist,” or “provide proof again.”
Do they really want to help you?
It doesn’t look that way. They repeatedly ask for the same documents, screenshots, and even videos you already provided, but never confirm receipt properly or act on them. Each new agent resets the conversation, disregards history, and ignores your insistence on a clear answer. Their promises (“48 hours,” “you’ll receive an email”) are not fulfilled.
Are they just blocking your money?
That is the most likely conclusion. The pattern shows constant delays, shifting demands (KYC, then source of funds, then new proof, then videos), no deadlines, and no transparency. They refuse to give you a clear timeframe or legal reference. The communication feels more like stalling tactics than problem solving.
🎯 Conclusion
The support team ignores or sidesteps your direct questions.
They move requirements endlessly, without progress.
Their answers are contradictory and inconsistent between agents.
They never provide deadlines or legal obligations, only vague instructions.
👉 Overall, the evidence suggests they are not genuinely helping. Instead, they are keeping your funds blocked while forcing you through an endless cycle of repeated requests.
18 August 2025
Unprompted review
Reply from Toobit
Hi Jan, thank you for submitting in your information. We understand that having your account temporarily restricted can be concerning, and we want to be transparent about why these measures are in place.
At Toobit, the safety of our users' assets and the integrity of our platform are our top priorities. To uphold our high security standards and meet stringent requirements imposed by regulators, our systems sometimes flag accounts with abnormal trading data for a standard review.
We can confirm that our team has received the materials you provided and is conducting a thorough evaluation. As communicated by our Support team, this review can take approximately 5–12 weeks to ensure every detail is assessed correctly.
We sincerely appreciate your cooperation and understanding as we complete this necessary process. Please be assured that once the review is concluded, we will update you regarding the withdrawal of your principal.
As always, you can reach out to us directly at support@toobit.com if you require any further support in the meantime. We're here to help!
Please do not deposit to this exchange
Please do not deposit to this exchange, i had an account for months where i traded and was mostly losers but as soon as i made some profit and tried to withdraw they only let me withdraw my initial. Be advised this is real TOOBIT exchange not some clone. Find bigger or decentralised exchanges do not use toobit under any circumstances.
Response for toobit reply: What is there to investigate you simply took my profit from me and said that my trading is abnormal nothing else, i just push buy or sell nothing abnormal about that. You just don't like winners you are running the exchange like a bucket shop. Customer support response was that they don't see the reason exactly. Your are not serious exchange and the amount of fud you will get for this pickpocketing that you do will cost you more
15 August 2025
Reply from Toobit
Hi Andrew, thank you for sharing with us your experience. We'd like to investigate and see what happened. We have sent you a request to provide us with more information.
Could you share with us more information - including your email and your UID? We apologize for the inconvenience caused.
Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
I got no bonus registration
Last Update: that 50$ you can trade with it just once and you can hold that position only 72h when you close the position that 50$ will be gone . absolute scam .
Update : they gave me the bonus after the review.
i will review again if i get any problems in withdrawing the profit .
I got no bonus registration . a youtuber promote the platform that you get 50$ on upon registration without deposit , i entered the link i saw on the page that it's true i get 50$ by just registering . so i registered on 4 august and talked to support they said it takes up to 10 days for the bonus to come. here 10 days gone and i got nothing . my uid : 964917519
(i might change my review if they fix my issue)
13 August 2025
Unprompted review
Reply from Toobit
Hi Mrock, thank you for sharing with us your experience. I am happy to report that the bonuses that you are eligible for have been deposited to your account.
We apologize for the delay, and appreciate your patience.
As always, you can reach out to us directly whenever at support@toobit.com. We're here to help.
Withdrawal prohibited if you make profit
After I made some profit shorting MYX token, withdrawal was prohibited. I chatted with support and they said it was "unreasonable profit", "inappropriate income" then froze my account.
Ps: They said prohibited strategy but make a trade before funding and closing it after funding is nothing wrong. My total profit is only $90 so if you want to earn more than that then don't deposit money in this scam exchange or you will lose everything.
7 August 2025
Unprompted review
Reply from Toobit
Hi Noob, thank you for your feedback. We regret the confusion and frustration this situation has caused.
Our review concluded that the account activity involved a trading strategy specifically prohibited by our Terms of Service. We enforce these rules to maintain platform integrity and ensure a fair environment for every trader.
Please be assured that this policy only affects the profits from the prohibited activity. Your initial capital is not affected and is available for you to withdraw.
For assistance with withdrawing your original funds or for further clarification, please email our team at support@toobit.com. We're here to help.
Withdrawing funds takes far too long
Withdrawing funds takes far too long.
It will be at least 30 minutes under review before it starts moving. Blockchain doesn’t require middlemen to make transactions
21 July 2025
Unprompted review
Reply from Toobit
Hi Wil, thank you for sharing with us your experience. We'd like to investigate and see what happened. Is your transaction still under review? We have sent you a request to provide us with more information.
Could you share with us more information as well -- including your email and your UID? We apologize for the inconvenience caused.
Alternatively, you can reach out to us directly at support@toobit.com if your withdrawal is still stuck. We're here to help!
Fake trial fund
Trial bonus profits are not withdrawable because of my region. Waste of time building my trade here
19 July 2025
Reply from Toobit
Hi Pao, thank you for sharing with us your experience. Our platform offers promotional bonuses, but due to regional regulations, the withdrawal of Trial Funds or any profits earned from these bonuses is restricted in several countries, as outlined in our Terms of Service.
It appears your account may be subject to this policy.
Most importantly, we want to reassure you that this policy only applies to promotional funds. Your own deposited capital is secure and is not affected. You have full control to trade with and withdraw your personal funds at any time.
If you have any other questions, you can reach out to us directly at support@toobit.com. We're always here to help.
Support is s***
Since february i try to get my money back which was refunded to my toobit withdrawal address.
The problem is that the withdrawal address is different to the deposit address.
Now toobit says its not their receiving address.
But its their withdrawal address which looks like a pool address from toobit.
This support communication is taking way too long.
I got no responses to my mails since months.
Toobit is a complete joke and don't want to satisfy any customer.
For me it's a red flag.
12 July 2025
Unprompted review
Reply from Toobit
Hi Luis, thank you for your patience. We have received your information and are on your case.
As you have pointed out rightly, the issue arose because you have sent your funds to one of our system's withdrawal (output) addresses, rather than a designated deposit address. Because of this, the funds could not be automatically credited to your account.
Our team has already sent a direct email update (as well as a ticket update) regarding the status of your funds. Once you provide the necessary information that has been requested, we will credit the funds to your account.
Account Frozen, Cannot Exit Trade, In Loss
P.S. Despite Toobit reply here claiming they resolved the issue and giving me a peace of mind for a moment, I just checked now and I am not able to exit the trade. Restrictions have still not been lifted. And customer service chat also just confirmed that saying, “I checked your account and it is still waiting for the specialist to process it. “. So the below reply by Toobit that says “ Restrictions on your account have been lifted, and you should now have full access to continue trading and all other account functionalities without any issues.” is completely false. @Toobit, almost a day has passed any updates?
——————
I just joined Toobit today and was taking some short term scalping trades. I took a position and then all of a sudden I can no longer exit, my account got restricted saying it is due to "risk control" and I can no longer trade or withdraw.
I reached out to customer service chat and they told me to do advanced KYC so I did. And now they are just telling me to be patient. Every time I am asking their customer service they are just saying "be patient", their English is not even good, seems like they are telling me they are doing some kind of review. Very frustrated.
@Toobit will you be compensating my trading losses due to not being able to exit? I am very frustrated.
7 July 2025
Reply from Toobit
Dear Mango Trader, thank you for your patience while our team worked to resolve the issue with your account. We understand your frustration and sincerely apologize for the difficulties you experienced with the withdrawal limit.
Our risk control team has confirmed that the restriction has been lifted, and we were pleased to see that you were able to make a successful withdrawal this morning.
Your feedback is incredibly important to us as we strive to improve our services. Given that we have now resolved this matter, we would kindly ask if you would consider re-evaluating your 1-star review on Trustpilot. Your updated perspective would be greatly appreciated by both our team and the wider community.
Should you have any other questions in the meantime, please don't hesitate to reach out to us directly at support@toobit.com.
Verry nice !
4 July 2025
Reply from Toobit
Hi there! Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We are committed to understanding what happened and making things right. To help us investigate this for you, could you please provide a few more details about your experience? Was there any specific issue that you were facing?
If you're having trouble claiming your bonuses, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Reply from Toobit
Hi there. Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We are committed to understanding what happened and making things right. To help us investigate this for you, could you please provide a few more details about your experience? Was there any specific issue that you were facing?
If you're having trouble claiming your bonuses, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Damn you all
20 June 2025
Reply from Toobit
Hi Mohamed, thank you for sharing with us your experience. We are sorry that you would feel this way. Is there any particular issue that or problem you might be facing?
Alternatively, you can always reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Regular Promotions and Bonuses
Occasional promotions on Toobit add value to the trading experience. It's a nice incentive for active users.
15 May 2025
Customer support is terrible
Customer support has been incredibly terrible and I do mean this. When contact for help about my sign up bonus they asked me to send in a submission and then when I do send a submission they then reply back to send another submission of the same exact thing. I had spoken to an agent who said they would help me and they would review my account and then a few minutes later it disconnects me from the agent and it says all agents are busy and doesn’t connect me back. This has been very frustrating and one of the worst customer supports I have ever experienced. I was told I would be contacted by email and still no help from anyone.
12 June 2025
Unprompted review
Reply from Toobit
Hi Ashraful, as mentioned in your other review, we need a bit more information to help you with your request. As with the last review, we have sent you a request on Trustpilot to provide us with more information.
Could you share with us more information - including your email and your UID? Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further!
more than two months they dont return…
more than two months they dont return my money from hotwallet !!!!!!!!!!
12 June 2025
Unprompted review
Reply from Toobit
Hi sepehr_kh, thank you for providing more information regarding your account. We've looked into your issue and are on the case!
We see that your withdrawal was sent out but was returned to us. The good news is that we're actively working to fix this for you. We've sent you a quick note to explain what happened and are already taking the steps needed to complete the process. We ask for your patience as we help you resolve this issue.
We'll have this sorted out for you soon. If you have any more questions, don't hesitate to reach out to us at support@toobit.com. We're always happy to help!
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