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Rated 5 out of 5 stars

I've spent hard-earned money with Rick and Gary for more than twenty years and in all that time they've supported me in what I've wanted to achieve, never tried to talk down to me when my knowledge wa... See more

Rated 5 out of 5 stars

I'm a yank who used Toneworld to import a guitar that's rare in the US. Gary responded to many of my emails within minutes - A feat, considering the 8-hour time difference. A week after the guitar was... See more

Rated 5 out of 5 stars

I didn't get time to go into the shop in Manchester when I was visiting so decided to try their online delivery service. I already knew which product I was after and their price was amongst the lowest... See more

Rated 5 out of 5 stars

My search for a decent compressor pedal took me from Switzerland, to the USA, then back to my homeland and indeed homecity of Manchester, UK. Bought the Rothwell Love Squeeze compressor, handmade i... See more

Company details

  1. Musical Instrument Store

Information provided by various external sources

Tone World are committed to providing exceptional customer service, we love what we do and aim to give you the best service possible. We have a hassle free returns policy, we want you to be happy with your purchase and will do everything possible to help you find the right product


Contact info

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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Rated 5 out of 5 stars

fast service

the item purchased was qiuckly despatched and was exactly as expected...a good service,there were also contact numbers and a site to view the progress of the order,highly recommended!

6 September 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I ordered a PRS SE SC245 spalted maple from Toneworld online in the morning,cheapest price i saw,and received it the next morning.Very quick delivery,guitar in perfect condition and set up great,and not even a dent or tear on the box which was a surprise! Can't fault toneworld or courier.

7 August 2013
Unprompted review
Rated 5 out of 5 stars

Amazing and quick! A shop you can trust!

I've just baught a limited edition cry baby, it arived promptly to my order and with great care. The pedal arived in layers of bubble rapping, so you know that it was cared for! I would defiantly buy from them again! Great service for great prices!

26 July 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding service, faultless

Bought a Suhr Riot distortion pedal from Gary & Rick at Toneworld, ordered online. Instant delivery of course (FOC), and although the pedal doesn't normally come with a manual (it's available as a download online), they'd even bothered to colour print it and include with the unit. Exceptional service, and even a battery included - already inside, connected, so the pedal was ready to use on opening the (extremely well-packed) parcel..
Faultless service from some of the most professional guys in the industry - can't recommend them highly enough.

23 July 2013
Unprompted review
Rated 5 out of 5 stars

Customer for life.

Had a superb buying experience for some midi gear with Toneworld. Trouble is, I couldn't get it to work properly assuming it had a fault. One quick phone call later it was back on its way to Manchester and even though it turned out my problem was pilot error (fail on my part), Dave and Gary sent me something else I was after by return of courier. Incredible customer service all round - seriously, customer for life now.
Their product range is great - stocking a lot of stuff you just can't get anywhere else, and nothing is too much trouble for them. Just wish I lived a bit closer so I could go in and shake them by the hand. Or maybe even give them a hug :).

19 June 2013
Unprompted review
Rated 5 out of 5 stars

Can't be licked

First purchase with Toneworld (pressie for discerning guitarist son) couldn't have been easier - with my order arriving safe and very well packaged within 24 hours. Their site and service with features like order confirmation and tracking wholly professional. Very happy customer.

12 June 2013
Unprompted review
Rated 5 out of 5 stars

They care!

I've spent hard-earned money with Rick and Gary for more than twenty years and in all that time they've supported me in what I've wanted to achieve, never tried to talk down to me when my knowledge was less that theirs, and always treated me like a friend rather than a customer. Great people, great selection of gear, and total support. Any other store needs to learn by their example.

6 June 2013
Unprompted review

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