TONE FACTORY Reviews 5

TrustScore 2.5 out of 5

2.6

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Company details

  1. Hi-fi shop
  2. Home Audio Store

Written by the company

TONE Factory is a European Hi-Fi brand focused on making vinyl simple, beautiful and accessible. Designed for modern music lovers, the brand offers high-quality turntables and speakers that combine minimalist design, easy setup and reliable performance. All products are manufactured in Europe in collaboration with experienced partners, with a strong focus on build quality, sustainability and fair production. TONE Factory stands for an uncomplicated entry into the world of vinyl – without compromising sound or style.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

5 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Fun and don’t buy this shit !!!

Very bad brand you need to paid 20€ for each article when you make an order.
Their donc say if you by the turnable and the speakers you need to buy the câbles because yes the turnable it’s bleutooth but not with the speakers of the brand ! Crazy for speakers at 500€ ! 😅
Si if you want to by something for your vinyles don’t buy this because there only here for take your money!!!!
And also the turnable don’t really work with all the Bluetooth speakers like they Said on the website …

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Just awful! A nightmare!!!

I bought one of their turntables about a year ago and now the speed is not right. I have contacted the support team many many times and after more than 10 days the answer I get is to fix it myself. Do yourself a favour and don't buy here, if you have a problem you are dead. Just awful!

2 July 2021
Unprompted review
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