As a long-term customer of Tom Hixson, I can confidently say that their products are unparalleled. The Wagyu beef and Iberico pork are consistently exceptional—without a doubt, the best in town. The q... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been purchasing meat from TH for quite a few years now. Excellent for large beef rib and brisket for the smoker. Also purchase whole sirloin or ribeye, but generally when on special offer.... See more
Although have reviewed previously, just need to let Tom Hixson and others know about my latest delivery of Argentinian Ribeye Roll. Firstly the offer price was very reasonable, secondly it was deliver... See more
The meat arrived on time, fresh, halal, and very tasty. Packaging was professional and hygienic, clearly prepared with great care. A reliable place I will definitely order from again. Highly recommend... See more
Company details
Written by the company
The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...
Contact info
London Central Markets (Smithfield Market), Shop 38: 02.00-08.00 Shop 221: 08.00-16.00, EC1A 9LH, London, United Kingdom
- 020 7248 3569
- homedining@tomhixson.co.uk
- www.tomhixson.co.uk
4.2
Great
703 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great meat
great meat, great price, quick delivery annd meet came in still nice and cold as Tom Hixson ensured that it is in a thermal box with plenty of ice on top of it to keep it cool.
8 March 2024
Reply from Tom Hixson of Smithfield
Thank you so much for your feedback! I will be sure to pass this on to the dispatch team.
Consistently top quality meat and…
Consistently top quality meat and efficient delivery
14 March 2024
Reply from Tom Hixson of Smithfield
Thank you so much for your feedback! This really helps us improve our services and I will pass this on to the dispatch team
Excellent quality meat
Meat was excellent packed well and delivered as requested Thank you
7 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This really helps us improve our services. We hope you enjoyed your products
Great meat at fair prices
Great meat, great service and always helpful when I have questions. I am a happy member of the meat club!
5 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! We are happy you enjoy our products and services.
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This is really helpful in helping us improve our services.
My experience here has been amazing
My experience here has been amazing. I spoke to a lady called Adejola. It definitely seemed like she loved her job through the way she explained everything to me which is always refreshing to hear. She put me at ease and made sure I was provided with all the information necessary People like her need to be acknowledged, and well rewarded for their help.
Amazing customer service.
13 March 2024
Unprompted review
Reply from Tom Hixson of Smithfield
Thank you for your kind words! It was a pleasure helping you and I am glad I could put you at ease. We hope to see you again soon.
Been using them since lockdown
Been using them since lockdown. Meat is superb. Delivery fast and efficient packaging is also very good
6 March 2024
Unprompted review
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This really helps us with our services. We hope to see you again soon.
we had the Tom Hixson Ribeye Wagyu…
we had the Tom Hixson Ribeye Wagyu roast Mothers day. Melted in the mouth
8 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This really helps us improve our services. We are glad we were able to make your mothers day special!
The service was easy to manage and…
The ordering was easy to manage and quick to respond and kept me informed about the delivery, but above all, the quality of the meat was exceptional. Our mother's day lunch was a huge success and everybody complimented us on the fillet of beef. Well done! (Not the beef obviously😄)
10 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback and kind words. This really helps us improve our services. I am glad we were able to make your mother's day brunch a success.
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This really helps us improve our services. I am glad you enjoyed your ribeye.
I ordered Iberico pork chops before and…
I ordered Iberico pork chops before and they were great. Tender small chops with a lovely sweet flavour. The chops I received this time were not Iberico pork! I never buy British pork because male piglets are not castrated. The boar smell is noticeable at an early age, the meat is tough and by the way, no butchers I know eat male pork. I also think your choice of beef is not what it was and the way you substitute is poor. There are other on-line butchers, so Good Bye Tom Hixson!
7 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This really helps us improve our services. I have contacted you directly to resolve this for you.
Poorly packaged
Contents had started to defrost.
Size of packaging was disproportionate to the contents.
Contents needed a package 75% smaller
6 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! I have passed this on to the relevant team and i have also contacted you directly to resolve this for you.
Really good steaks
28 February 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! I will pass this on to the purchasing team to let them know.
Reply from Tom Hixson of Smithfield
Thank you for your kind words and feedback! This feedback helps us improve our services. We hope to see you again soon.
Delivery good meat very good quality…
Delivery good meat very good quality when cooked properly
4 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This really helps us improve our services. I am glad you enjoyed the quality of your meat.
Always great quality meat
Always great quality meat. Prices are not cheap. However the quality of worth it.
1 March 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback! We really appreciate your kind words and support of our company.
Reply from Tom Hixson of Smithfield
Thank you for your feedback! This really helps us improve our services.
great shop,fantastic quality…
great shop,fantastic quality produce,you can find great gems in the special offers page..all in all a very satisfied customer after half a dozen orders.
4 March 2024
Unprompted review
Reply from Tom Hixson of Smithfield
Thank you for your feedback! We really appreciate your loyalty to our company.
Quality meat great delivery
20 February 2024
Reply from Tom Hixson of Smithfield
Thank you for your feedback and kind words! We are glad you enjoyed your meat.
Reply from Tom Hixson of Smithfield
Thank you for your feedback and kind words! This really helps us improve our services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.