Tom Hixson of Smithfield Reviews 

703
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers had a great experience with this company. Customers consistently praise the unparalleled quality of the products, finding the meat to be top-notch, delicious, and always as described. Many people highlight the exceptional taste and tenderness, especially for various cuts like Wagyu, Iberico, and ribeye, making them perfect for meals and entertaining. However, some customers also noted occasional issues with delivery services, including delays and problems with courier collection, leading to concerns about perishable products. Additionally, a few people mentioned inconsistencies regarding halal labeling and product descriptions, causing confusion about the certification of certain items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently describing the meat as very good,... See more

Quality

Users consistently express satisfaction with the quality of the meat, describing it as excellent, incredible,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a long-term customer of Tom Hixson, I can confidently say that their products are unparalleled. The Wagyu beef and Iberico pork are consistently exceptional—without a doubt, the best in town. The q... See more

Rated 5 out of 5 stars

I have been purchasing meat from TH for quite a few years now. Excellent for large beef rib and brisket for the smoker. Also purchase whole sirloin or ribeye, but generally when on special offer.... See more

Rated 5 out of 5 stars

Although have reviewed previously, just need to let Tom Hixson and others know about my latest delivery of Argentinian Ribeye Roll. Firstly the offer price was very reasonable, secondly it was deliver... See more

Rated 5 out of 5 stars

The meat arrived on time, fresh, halal, and very tasty. Packaging was professional and hygienic, clearly prepared with great care. A reliable place I will definitely order from again. Highly recommend... See more


Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Food Producer
  4. Meat Products Supplier
  5. Meat Wholesaler
  6. Poultry Store

Written by the company

The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...


Contact info

4.2

Great

TrustScore 4 out of 5

703 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(703)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was not clear that frozen items will…

Was not clear that frozen items will thaw in transit. A whole rack of lamb ribs gone to waste

27 March 2024
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback. Any items that are frozen have detail on the listing which says that they may thaw in transit and therefore we do not advise refreezing. We also have this in our FAQs section. We apologise that you feel this was not clear at point of purchase. - Tom Hixson Customer Services

Rated 5 out of 5 stars

For the best quality halal meat…

For the best quality halal meat products I always use Tom Hixson. They only use HMC certified meat and their price and quality is unmatched.

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Always worth it...

I love this company and the special offers are truly special.
Orders come promptly and always packaged well.
Some may look and think you can get it cheaper elsewhere, an yes you can ,but not at this quality... Always a treat

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for taking the time to leave your feedback. It's great to hear that you appreciate the quality of the meat we're supplying! We've got some great special offers coming up, so keep your eyes pealed on your emails and social media!

Rated 5 out of 5 stars

Always excellent quality meat

Always excellent quality meat. The steak club is brilliant. They send exquisite cuts every month and if you can't eat it all or your freezer gets too full you can skip a month or two. Simple!

2 April 2024
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Reply from Tom Hixson of Smithfield

Great to hear you're signed up to our steak club and enjoying it! We're gearing up for BBQ season now, so the club offers that are coming up will certainly get you ready for that!

Rated 4 out of 5 stars

Salt Beef

Delivery on time. Most important, the meat was great!

25 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback! - Tom Hixson Customer Services

Rated 1 out of 5 stars

Meat quality was poor

18 January 2024
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for your feedback. We are sorry to hear that our products were not up to your standard. I can see our customer service team has already been in touch regarding this issue.

Rated 5 out of 5 stars

Great quality meat with great service

Great quality meat with great service, have ordered many times so hopefully if they read this they can send me 50% off code ;)

25 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate you being part of the Tom Hixson Family.

Rated 1 out of 5 stars

Prompt service..bad meat!

They get 5 stars for the refund and speed but 1 star for sending rotten meat!

I was dealt with great customer service for the refund and they offered replacement but by then I was put off.

Sorry can't use again.

22 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback. I am sorry to see that your experience was 1 star. I have been in contact to see how we can resolve this for you.

Rated 5 out of 5 stars

Great service and Iberico Pork Cheeks were lovely.

I ordered the Iberico Pork Cheeks to make a specific dish we had whilst in Seville. They were expensive but it was cheaper to buy 2 lots due to the cost of postage. The dish was really good and the Pork melted in your mouth but then that is also due to the cooking. The flavour of the pork was beautiful. Once I had placed the order it was seamless, I was informed when it would arrive and it arrived on the day. It was packed in a cold box as the pork was frozen. Great company to deal with. I will definitely order from here again. Thanks. :)

21 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for being part of the Tom Hixson Family. We can't wait to see you again.

Rated 5 out of 5 stars

Delicious Meats!

The meats I've bought so far have consistently been amazing. They are tasty (just a sprinkle of salt and pepper will do), tender, juicy and moist. Quick delivery as well!

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services.

Rated 1 out of 5 stars

I ordered the meat well in advance on…

I ordered the meat well in advance on 24/3/24 for delivery on 28/3/24. I received a notification from DPD that it will be delivered on 28/3/24 14:36 - 15:36 but nothing arrived and I needed it for Good Friday for dinner on Good Friday so was very disappointed that on Friday I had to scramble around for meat so that I can feed my 20 guests. This is the first time I ordered and so have a negative experience.

03/04/24 - all was sorted and also gave me a £20 voucher - all very promptly and reordered - Thank you

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback! I can see that our customer service team have been in touch to rectify this for you.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, excellent meat quality that my guests commented on!

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback. This really helps us improve our services. We appreciate you being part of the Tom Hixson Family.

Rated 5 out of 5 stars

Great steak

Great steak. Promptly delivered. Well packaged. Good price too. Thanks Andrew

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback Andrew! I will pass this on to the respective teams.

Rated 5 out of 5 stars

Brilliant service, excellent meat…

For the quality of the meat it’s very reasonably priced. Arrived quickly, albeit in massive packaging but that’s a minor quibble. Just had the lamb roasting joint and was lovely and was then enough to feed our family of 3 (still plenty left for bubble and squeak!)

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you so much for your feedback! I will pass this on to the dispatch team.

Rated 5 out of 5 stars

Easter eater delight

Ordered a smallish rolled boneless lamb leg. Used a probe to get it medium rare. My golly, what a scrumptious piece of meat.

27 March 2024
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for your feedback! We are glad you enjoyed your boneless lamb. We appreciate you being part of the Tom Hixson team.

Rated 5 out of 5 stars

First class ribeye

First class ribeye. Service was amazing, had 100% confidence the meat was safe as the packaging was superb.

27 March 2024
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Reply from Tom Hixson of Smithfield

Thank you so much for your feedback! We are glad this arrived to you safety.

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