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Tomasucci S.r.l. Reviews 505

TrustScore 4 out of 5

4.2

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Company details

  1. Furniture Manufacturer
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Living Room Furniture Store

About Tomasucci S.r.l.

Written by the company

Tomasucci - Design Italiano

Tomasucci nasce nel 1961 come attività artigianale fondata dalla famiglia omonima. Dopo decenni di esperienza e passione, l’azienda evolve in una realtà industriale strutturata, fino a passare nel 1991 alla nuova generazione con la nascita di F.lli Tomasucci.

Oggi la nostra missione è portare design e personalità in ogni ambiente della casa, offrendo soluzioni d’arredo dal gusto ricercato, moderno e inconfondibile.

Ogni prodotto Tomasucci nasce da un universo fatto di materiali, colori e dettagli curati, pensati non solo per arredare, ma per emozionare e sorprendere. Che si tratti di una sedia, un tavolo o un complemento, il nostro design parla una lingua contemporanea capace di esprimere stile e raffinatezza con naturalezza.

Il cuore del nostro lavoro è la ricerca continua, la voglia di innovare, l’amore per il design che brilla con una luce propria in ogni creazione.

Scegliere Tomasucci significa portare a casa non solo un prodotto, ma un’idea di eleganza senza tempo.

Cosa ci distingue?

  • Un catalogo ricco e ispirato
  • Prezzi trasparenti e accessibili
  • Disponibilità immediata su molti prodotti
  • Un servizio clienti attento, professionale e sempre pronto a supportare ogni esigenza

Sul sito ufficiale Tomasucci trovi un’ampia selezione di arredamento contemporaneo pensato per dare carattere e personalità a ogni spazio della casa: dal living alla zona notte, dalla cucina agli ambienti esterni.

Esplora le nostre collezioni esclusive di tavoli, sedie, mobili da interno, illuminazione, mobili giardino, tessile per la casa, mobili bagno.

Ogni prodotto Tomasucci è progettato per coniugare design moderno, funzionalità e cura del dettaglio, offrendo uno stile riconoscibile e originale in ogni ambiente.

Inoltre, sul sito Tomasucci trovi una sezione dedicata ai prodotti in evidenza, con proposte selezionate per arredare con stile la zona giorno e la zona notte. Non perdere anche il nostro angolo delle occasioni, una raccolta esclusiva di articoli in offerta pensata per unire qualità, design e convenienza.

Se sei alla ricerca di arredamento di design online, Tomasucci ti offre collezioni curate nei minimi dettagli, con soluzioni d’arredo originali e raffinate, pensate per portare carattere, funzionalità ed eleganza in ogni ambiente della tua casa.

Hai bisogno di supporto nella scelta dell’arredo ideale per la tua casa?
Il team Tomasucci è a tua disposizione: contattaci per fissare un appuntamento telefonico e ricevere una consulenza personalizzata.

Visita il nostro sito e lasciati ispirare: inizia subito a creare gli spazi che hai sempre desiderato.

Soluzioni d’arredo per ogni ambiente

Written by the company

Tomasucci offre arredamento di design per la casa, l’ufficio e l’outdoor: tavoli, sedie, complementi e illuminazione.
Uniamo estetica, funzionalità e qualità con un servizio clienti attento e spedizioni rapide in tutta Italia ed Europa.

Acquisti sicuri e assistenza garantita

Spedizioni 24/48 ore

Tomasucci garantisce la qualità dei propri prodotti e offre assistenza post-vendita dedicata. In caso di difetti o problemi, il nostro team è sempre pronto a intervenire con soluzioni rapide ed efficaci e una garanzia di 2 anni.

Contact info

Promotion box for Tomasucci S.r.l.

Affidabilità, stile e funzionalità

Arreda i tuoi spazi con eleganza. Scopri l’esperienza Tomasucci.

4.2

Great

TrustScore 4 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

The table arrived broken and no one has…

The table arrived broken and no one has answered my email so far about it!

Ok now they have made contact with me.

20 March 2026
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,

we are very sorry for the inconvenience you experienced.

We would like to inform you that we received your report only today and have promptly replied to your email.

We are now waiting for your kind response so that we can assist you and do our best to resolve the issue as quickly as possible.

Thank you for your patience.

Tomasucci Team

Rated 5 out of 5 stars

Everything fine, no complaints

Worked out great, delivery in time, everything in a very good shape. Thumps up!

22 February 2026
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Thank you very much for your kind review 😊

We’re delighted to hear that everything went smoothly, from the delivery to the condition of the product. Your satisfaction means a lot to us!

We hope to assist you again in the future.

Tomasucci Team

Rated 5 out of 5 stars

Items add a touch of elegance in my…

Items add a touch of elegance in my Space and magazine stand can hold my notes securely fir wood magazine stand and oak wood flower pot @tomasucci_official

23 November 2025
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Thank you so much for your lovely review!
We’re delighted to hear that our items add a touch of elegance to your space, and that both the wooden magazine stand and the oak flower pot are meeting your expectations.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 5 out of 5 stars

Very satisfied about my order

Very satisfied about my order. The table and chairs were securely packaged (for a small additional charge) and delivered quickly by a reliable transport service (Dachser).
Customer friendly communication and order follow-up.
I recommend!

11 October 2025
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,

thank you very much for your wonderful review!
We’re delighted to hear that you’re satisfied with your order and that both the packaging and delivery met your expectations.

Your appreciation for our customer service and communication truly means a lot to us.
Thank you for recommending Tomasucci — we look forward to serving you again!

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 4 out of 5 stars

Shipped back but good service

I unfortunately received a slightly dirty chair. Even though its unfortunate, mistakes like that can happen.

The Tomasucci team responded and refunded me the costs including shipping.
Important: always communicate via clienti@tomasucci, not info@...

27 August 2025
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,
thank you for your review and for appreciating our service. We always do our best to meet our customers’ needs, and in your case we promptly arranged a full refund including shipping costs.

We would also like to clarify that both of our email addresses are active: one is dedicated to orders and is managed more quickly, while the other may have longer reading and response times. In any case, both are valid and functional channels.

We remain at your disposal for any further need and thank you again for your trust.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 1 out of 5 stars

Quality so poor that I will just throw…

Quality so poor that I will just throw away the shoes cabinet Kate that I just bought. Looks like a cheap product from aliexpress that is worth less than 50€ and not 284€.

30 April 2025
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,
we are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us and helps us improve our products and services. We remain at your disposal for any future assistance.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 1 out of 5 stars

Hics Wood table -white - really bad quality upper layer

We purchased Hics Wood table -white and already after one year the upper layer started to fall apart. After contacting their customer support they claimed the damage is because of the missuse of the product :).

23 May 2024
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,
we are sorry to hear that your experience was not positive. Your feedback is important to us and helps us improve the quality of our products and services. We remain at your disposal for any further assistance.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 1 out of 5 stars

Worst packaging I've seen in my life

Worst packaging I've seen in my life. One of the boxes had a gap, parched with tape and you could see and grab the wood inside.
The table came with barely any protection, had serious damage due transport (although you cannot blame the transport with that packaging) and even bigger manufacturing problems.
Wood cracked and painted over, dents, missing chips on corners, the latches did not align and could not be closed. This company should now be allowed to operate.

9 September 2023
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,
we are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us and helps us improve the quality of our products and services. We remain at your disposal for any future assistance.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 1 out of 5 stars

Misleading product descriptions (Scam), awful customer service

I bought a table which description states "Table in thin white marble". I received a cheap table with a wooden top with a cheap plastic marble imitation instead.
When I complain about the non-conformity, the client service is in complete denial, resort to cheap excuses and want to me to pay for the return fees estimated to 80 euros. Avoid those scammers at all costs.
Happy to provide more details to anyone willing to take them to court. I unfortunately don't have time for that.

8 May 2023
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,
we regret that your experience was not satisfactory. Your feedback is important to us and helps us to continuously improve the quality of our products and services. We remain available for any future assistance.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 1 out of 5 stars

Poor quality dining table.

I purchased a dining table via Westwing.es. Supplier is Tomasucci. I was away when the table arrived. One month later. The table was assembled, and I noticed marks and MDF damages in the middle section. Very poor quality. Tomasucci blames on missuse! Then there is detachment of the MDF at the end of the table. Next excuse is "water may have failed causing the surface to detach"! How pathetic this is. A good quality MDF will never happen this even if this was the case. Unless the water was on it for days!!! There is no water marks on the detach wood area. Please don't purchase anything from them. Thank you for reading my experience.

10 November 2022
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Dear Customer,
we are sorry to hear that your experience was not positive. Your feedback is very important to us and helps us improve the quality of our products and services. We remain at your disposal for any future assistance.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

Rated 1 out of 5 stars

A FUIR

Et voilà la suite de ma réponse:

"Bonsoir,
Nous voulions des chaises neuves, pour le prix que nous avons payé.

Le remplacement gratuit est la moindre des choses, car qui achèterait des pieds cassés pour une chaise, ou des chaises cassées, se demande-t-on ?

Nous avons acheté 6 chaises, car elles étaient vendues par deux, dont les "deux premières" sont cassées et nous n'avons pas ouvert les autres colis.
Souhaitez-vous que nous filmions l'ouverture des deux autres colis (puisque vos chaises sont vendues et expédiées par 2) afin que nous puissions vérifier ensemble l'état de la commande ?

Merci d'avance pour votre réponse,
Cordialement,
TANASKOSKA Irena"

"Good evening,
We wanted new chairs, for the price we've paid.

Free replacement is the LEAST you could offer as who would actually buy BROKEN legs for a chair, or BROKEN chairs all together, we're wondering?

We've bought 6 chairs, as they were sold by two, out of which the "first two" WERE DELIVERED BROKEN and we haven't opened the other parcels.
Would you like us to film while opening the other two parcels (as your chairs are sold and shipped by 2) so that we can check together the state of the order?

Thank you in advance for your reply,
Best regards,
TANASKOSKA Irena"

What TOMASUCCI sent me this morning:

"Good morning,
if you wish, we can send you the new legs for the chair as a free replacement.
Thank you for your reply.

Best regards."

Bonjour,
Après deux semaines de livraison tardive, nous avons été livrés hier et comme vous pouvez le lire ci-dessous, c'était la pire expérience d'achat en ligne de ma vie.
Service après-vente ? Souhaitez-mo i bonne chance :-(((

"La commande a été livrée aujourd'hui.
Il n'y a pas eu de bon de livraison fourni par votre transporteur.
Nous avons ouvert la première boîte et à première vue tout semblait correct mais en ouvrant le reste, comme vous pouvez le voir sur les photos, deux chaises ont déjà été cassées. Nous n'avons pas ouvert le reste de la livraison et avons rappelé le livreur dans les 2 minutes qui suivent mais il a refusé de revenir.
Nous souhaitons renvoyer la commande complète et être remboursés totalement."

After two weeks of delay in delivery, we were delivered yesterday and as you can read below it was the worst online shopping experience of my life
After-sales service ? Wish me luck:-(((
Order has been delivered today.
There was no delivery note provided by your transporter.
We have opened the first box and at first look everything seemed OK but when opening the rest as you can see from the pictures two chairs have been already broken. We haven't opened the rest of the delivery and called back the delivery person in the next 2 minutes but he has refused to come back.
We wish to send back the complete order and be reimboursed totally.

Irena TANASKOSKA

31 August 2022
Unprompted review
Tomasucci S.r.l. logo

Reply from Tomasucci S.r.l.

Chère Madame Tanaskoska,
nous sommes désolés pour votre expérience négative et nous comprenons parfaitement votre insatisfaction. Sachez que nous prenons toujours en considération les remarques de nos clients et que nous faisons de notre mieux pour trouver une solution appropriée. Votre retour sera utile pour améliorer davantage nos services.

A presto!
Cordiali saluti,
Servizio Clienti Tomasucci SPA

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