Tokyo Laundry Reviews 

1,312
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothing and products, often noting their durability and comfort. Many people appreciate the reasonable and unbeatable prices, finding great value for money across a wide selection of items. Reviewers also frequently highlight the efficient and fast delivery service, along with clear communication throughout the ordering process. However, some people were dissatisfied with certain aspects of product quality, reporting issues like visible damage, stains, or items shrinking after washing. A few other people also felt that sizing could be inconsistent, with some items not matching the expected measurements or previous purchases.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising items like underwear, shorts,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the swift and quick delivery... See more

Price

Users describe positive interactions with price, consistently highlighting the great value and affordability... See more

Value for money

Reviewers mention positive feedback about value for money, consistently praising the good quality of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Tokyo Laundry, I entered 2 offer codes during my order which overrode the offers due to only 1 offer to be used. I contacted the help desk who arranged a refund for the best offe... See more

Rated 5 out of 5 stars

Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL, T-shirts are great quality and great fit, they w... See more

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

I’ve used Tokyo Laundry several times now and I’ve never had a bad experience. Quality, sizing and prices of clothing is very good 😀. Communication from placing order and delivery time is also v... See more


Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,312)

113 reviews in the last 12 months

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Rated 3 out of 5 stars

Everything was mostly FINE

The order process was FINE. Delivery was fast and FINE. The 4 clothing items were FINE. The fit of the items were FINE. What was totally unacceptable is being absolutely blitzed with further eMails in the following few days until I had to cancel them. IF a customer makes a purchase, then surely the system can amend the amount of eMails to them for a few weeks?!

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant gear

Brilliant gear. I'm into the casual scene and me and chums all wear Tokyo Laundry. In fact we are all so well known for this magnificent clobber people call us the Tokyo Boys and steer well clear.
Get yourself rigged out...you won't regret it and it's not harsh on your pocket...you folla!
Regards Big Nim.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

All good

all good, use them for all underwear, match up with M&S T shirts of similar colours. Appear thin but after wash and tumble dry on low heat (Not recommended by manufacturer) they feel smoother and soft.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Two knitted Cardigans

Bought two knitted Cardigans. Barely worn them and both are starting top bobble badly. Dreadful waste of money. Bad quality.

28 January 2025
Unprompted review
Rated 2 out of 5 stars

Disappointibg service and quality

Ordered two borg lined hoodies for Christmas.
Delivery was slow with little communication but when they did finally arrive, they looked great.
However the sleeves aren't borg lined (we usually buy from Saltrock and theirs are) so disappointed with that.
Now, having worn them just a few times, the sleeves are already very 'bobbly'. Another disappointment. I feel let down by service and quality so probably won't be ordering anything from Tokyo Laundry again. Very glad I bought them in the sale otherwise I would be sending them back.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time

Paid for next day delivery and ordered before well before 2pm as website states.
Not arrived in the time specified. Company didn't even pay for it to be delivered as next day delivery.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Returning customer after years! still amazing

I have not bought Tokyo laundry T-shirts for a few years, but decided to buy once more, So glad I did, the quality is amazing, the sizing is amazing still to this day, just simply works. The price is also amazing, compared to other brands it really is amazing. the only problem I had was choosing, I went on their site to order 3 T-shirts, ended up buying 12! will defiantly be back. Simply put: Product 5* Size 5* Price 5* delivery 5*

25 July 2024
Unprompted review

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