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Tokyo Laundry Reviews 

1,312
•
TrustScore 4.5 out of 5

4.5

Clothes and Fabric Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothing and products, often noting their durability and comfort. Many people appreciate the reasonable and unbeatable prices, finding great value for money across a wide selection of items. Reviewers also frequently highlight the efficient and fast delivery service, along with clear communication throughout the ordering process. However, some people were dissatisfied with certain aspects of product quality, reporting issues like visible damage, stains, or items shrinking after washing. A few other people also felt that sizing could be inconsistent, with some items not matching the expected measurements or previous purchases.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising items like underwear, shorts,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the swift and quick delivery... See more

Price

Users describe positive interactions with price, consistently highlighting the great value and affordability... See more

Value for money

Reviewers mention positive feedback about value for money, consistently praising the good quality of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Tokyo Laundry, I entered 2 offer codes during my order which overrode the offers due to only 1 offer to be used. I contacted the help desk who arranged a refund for the best offe... See more

Rated 5 out of 5 stars

Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL, T-shirts are great quality and great fit, they w... See more

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

I’ve used Tokyo Laundry several times now and I’ve never had a bad experience. Quality, sizing and prices of clothing is very good 😀. Communication from placing order and delivery time is also v... See more

Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,312)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Would recommend

Have ordered twice from Tokyo Laundry now and each time the goods have arrived quickly and I've been really pleased with the quality.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Fit me perfectly.

Easy to order, order arrived quickly. Shirts as described. Fit was more on the side of 'slim fit' rather than 'regular fit' which is perfect as they look great when I am wearing them. Thank you

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Bought a lovely looking light orange…

Bought a lovely looking light orange polo shirt. Hadn’t even worn it once and put it in the wash once out of the packet and the blue dye from the collar ran into the orange ruining it and the large black numbers on the sleeve cracked and peeled off in places.
Utter garbage.

3 July 2025
Unprompted review
Tokyo Laundry logo

Reply from Tokyo Laundry

We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us

Rated 1 out of 5 stars

Not good.

I ordered some new boxer shorts. They were out of sizes in some of the colours I wanted, but they had LESHARK boxers which I had not bought before. I ordered some of these and yesterday wore a pair for the first time. When I took them off I noticed a hole in the waist band. Really poor and I will not be buying again.

2 July 2025
Unprompted review
Tokyo Laundry logo

Reply from Tokyo Laundry

We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us

Rated 5 out of 5 stars

Unique tees , hoodies & jackets

I have purchased tees, hoodies & jackets with Tokyo Laundry for a few years. Excellent quality products. Keeps good colour & no shrinkage when washed. Swift delivery. Alway pleased with products.

6 June 2025
Unprompted review

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