Something must’ve changed since the last time I ordered from here. The website is poor. The product description was vague. I was sent something that didn’t match what I was looking for. I asked for a... See more
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Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change y... See more
Company replied
I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model t... See more
Company replied
Prompt delivery Quality merchandise Comparatively low price. I received what i ordered, but what I was actually looking for was a 25mm bucket that would fit into my Terp Ready setup. Caveat Emptor... See more
Company details
Written by the company
Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!
Contact info
11721, Centerport, United States
- support@tokersupply.com
- www.tokersupply.com
3.3
Average
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Bait and switch
I have ordered from this company twice now and both are ones my orders were messed up. This most recent time I ordered a bowl piece and what they sent me was completely different from what I ordered. It was a much cheaper version. When I asked them about it this is what they said:
Im sorry about the confusion for the bowls, please note the bowl replacement is sold randomly chosen colors, designs and patterns.
Then they said if I wanted to return it I would have to pay to ship it back to them and then they would take a 20% restocking fee. I told them if they weren’t willing to help me out it would be the last time I ordered from them. I didn’t even get a response to that.
So needless to say I’m done with them. I returned the items and went to my local shop and they were great.
3 May 2022
I love Twisted Sisters water pipes
I love Twisted Sisters water pipes. The colors are
vivid and the heft is perfect.
Arthur
3 May 2022
Received the wrong bong twice
Received the wrong bong twice. Waiting to hear back from customer service on the second one. Other than the wrong item being received than what I purchased the shipping was quick. I just have not had very good luck with bongs lately and can’t seem to get what I order.
2 May 2022
Reply from Toker Supply ™
Hello,
I apologize for the inconvenience and frustration you've experienced with receiving the wrong bong twice. That's certainly not the level of service we aim to provide, and I'm sorry for any inconvenience this has caused.
To ensure your concerns are addressed promptly, please reach out to our support team at support@tokersupply.com. Provide them with your order details, including the issue with receiving the incorrect item, and they will assist you with finding a resolution, whether it's a replacement, refund, or another suitable solution.
We appreciate your patience and understanding, and we're committed to making things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience.
Best regards,
Toker Supply Customer Service
The item I received was not as I planned plus arrived cracked
The item I received was not as pictured, customer service said “random colors are chosen” ok, fantastic. Then after further inspection the base was completely cracked and customer service never got back to me. Peep their reply a year later, I got in contact trying to work something and all I got was the same attitude as I experienced before! Too many head shops, I’ll go elsewhere
2 May 2022
Reply from Toker Supply ™
Hello! Be sure you are emailing support@tokersupply.com all emails are replied to within 24 hours! If its been longer than that please follow up!
never even got my order
8 April 2022
Reply from Toker Supply ™
Hello! Be sure you are emailing support@tokersupply.com all emails are replied to within 24 hours! If its been longer than that please follow up!
Customer service is non-existent ...i…
Customer service is non-existent ...i sent many e-mails and only got automated reponses ...so i got stuck with a product i did not want
5 April 2022
Worthy purchase i have allot of fun…
Worthy purchase i have allot of fun with my friends in our smoke sheesh.
4 April 2022
Works great n love the product.
31 March 2022
Great products!!
30 March 2022
Toker Supply has gone above and beyond!
Couldn't ask for any thing more from them! Great product I got exactly what I ordered, and it arrived sooner than I even actually expected! Will definitely be doing future business with them and would recommend my friends to as well!
30 March 2022
Never got my bong
12 February 2022
Reply from Toker Supply ™
I'm sorry to hear that you haven't received your bong. Delays or non-deliveries are understandably frustrating, and I apologize for any inconvenience this may have caused.
To address this issue, please contact our support team at support@tokersupply.com. Provide them with your order details, including the order number, and inquire about the status of your shipment. They will investigate the matter and assist you with finding a resolution, whether it involves tracking down the shipment, issuing a replacement, or providing a refund.
We appreciate your understanding and patience as we work to resolve this situation. Thank you for bringing it to our attention, and we're committed to ensuring you receive the product you ordered.
Best regards,
Toker Supply Customer Service
Disappointed
Waited 2 weeks with no updates, attempted to reach out to support. Got no response, just this rating email. Today I got a text saying my order was refunded. No reasoning, no information, nothing. Bad customer service.
6 January 2022
Reply from Toker Supply ™
I apologize for the inconvenience and frustration you've experienced with your order and the lack of communication from our support team. That's certainly not the experience we aim to provide, and I'm sorry for any inconvenience this may have caused.
To better understand the situation and address your concerns, I recommend reaching out to our support team at support@tokersupply.com. Provide them with your order details and express your dissatisfaction, and they will investigate the issue and assist you in finding a resolution, whether it's clarification on the refund or another suitable solution.
We appreciate your patience and understanding, and we're committed to making things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience.
Best regards,
Toker Supply Customer Service
Leaking bomb pipe that goes with gasmask not worth it
I let the company know that the bomb pipe was leaking ! The email me a label I told them I am sick I can't print no label . And it's basically plastic anyway they should just ship out one they have the photo I sent ! So I'm just gone find another company to deal with that products are better ! I order two gas mask and one was leaking . Stand by your products! This company is a joke
4 January 2022
Broke second day
3 January 2022
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