Toker Supply ™ Reviews 

277
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Something must’ve changed since the last time I ordered from here. The website is poor. The product description was vague. I was sent something that didn’t match what I was looking for. I asked for a... See more

Rated 5 out of 5 stars

Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change y... See more

Company replied

Rated 3 out of 5 stars

I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model t... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery Quality merchandise Comparatively low price. I received what i ordered, but what I was actually looking for was a 25mm bucket that would fit into my Terp Ready setup. Caveat Emptor... See more

Company details

  1. Tobacco Shop

Written by the company

Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!


Contact info

3.3

Average

TrustScore 3.5 out of 5

277 reviews

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3.3

All reviews

(277)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Sent me the wrong product

Sent me the wrong product . Then wants me to pay 20 % restock fee and shipping. This Company is not good. Save the money and go so place else. I learned the expensive way.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Purchased an 18mm ash catcher

Purchased an 18mm ash catcher with built in bowl and downstem. As I was drying the glass I heard a loud pop, the entire thing broke. Quality is cheap and the glass is not thick. Would not recommend purchasing from this company.

22 June 2024
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional

Extremely unprofessional. I’ve been tracking a package sent to me for over a week now. First it ships over to my side of the country just fine saying it will arrive on Tuesday. Tuesday comes and no package in sight. It sat in a warehouse for two days before randomly being sent back to Florida. I’m very disappointed. I feel as though I’ve just been scammed by a bunch of scum bags. Whoever runs this company is clearly unable to. I will be taking legal action if my package is not compensated in full refund.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Toker Supply Needs to Break Out a Ruler

Toker supply has sent me 3 downstems. None of them measures what they claim to measure and as a result they do not fit my glass piece. I have even sent pictures of how they do not measure as advertised.

It seems they are incapable of actually reading what my complaint is. They actually sent me a duplicate downstem after I told them it did not fit. It didn’t fit the second time they sent it either.

Also nice to see that the reviews they have asked me for are not being posted on their website. So, I guess they only want the reviews that make them look good. Truth is, I have spent over $25, written 3 e-mails to customer support, and written 2 reviews but I still have not received a downstem that fits my piece.

I have ordered from another company and I suggest anyone else looking for a downstem do the same.

After posting this I received notification from Toker Supply that I have been refunded. It’s the only thing they have done correctly

19 February 2024
Rated 3 out of 5 stars

There’re okay if you can wait..

There’re okay if you can wait……Paid for express shipping and the shipping cost 3x more than what i ordered. I made my purchase before thanksgiving and got my products today..

24 November 2023
Toker Supply ™ logo

Reply from Toker Supply ™

Hello,

I'm sorry to hear about the delay in receiving your products, especially after paying for express shipping. I understand your frustration, and I apologize for any inconvenience caused.

To address this matter, please contact our support team at support@tokersupply.com. Provide them with your order details, including the express shipping payment, and express your concerns. They will investigate the situation and work towards a resolution, whether it involves a refund for the shipping cost or another suitable solution.

We appreciate your feedback, and we want to ensure your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you in resolving this issue.

Best regards,
Toker Supply Customer Service

Rated 5 out of 5 stars

Pipe is awesome!

I saw a pipe I liked but it said actual colors may vary, so I ordered 2.i got two, unique well built pipes. I gave one as a gift and kept the blue one.i love it.

24 November 2023
Toker Supply ™ logo

Reply from Toker Supply ™


Hello,

We're delighted to hear that you received two unique and well-built pipes, and that you love the blue one you kept! Our commitment is to provide quality products, and we're thrilled to know that you are satisfied with your purchase. Thank you for choosing Toker Supply.

If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your positive feedback.

Happy toking!
Toker Supply Support Team

Rated 5 out of 5 stars

Bought a 14mm and 18mm Ash Catcher

Bought a 14mm Ash Catcher for my Beaker and 18mm Ash Catcher for a Straight Tube and after some Trial and Error with water levels I got both to work perfectly. Thank you Toker Supply.

20 November 2023
Toker Supply ™ logo

Reply from Toker Supply ™

Hello,

Thank you for sharing your positive experience! We're thrilled to hear that the 14mm Ash Catcher for your beaker and the 18mm Ash Catcher for your straight tube are working perfectly after some trial and error with water levels. Your satisfaction is our priority, and we appreciate your support.

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback.

Happy toking!
Toker Supply Support Team

Rated 1 out of 5 stars

My experience was terrible your guys's…

My experience was terrible your guys's website unedited my apartment number out of my address then you guys sent got it sent back to you and are charging me to send it back and you've been rude in your responses I will not be recommending this company I will actually be slamming it with how you guys have handled this worst business relation I've had in the past few years without a doubt. As for your reply I've had multiple messages with your customers team and they have been rude and not willing to help but rather charge me shipping again or a restocking fee and denying any fault then just stopped replying before I received a partial refund or the merchandise

19 November 2023
Toker Supply ™ logo

Reply from Toker Supply ™

Hello,

I'm truly sorry for the error in editing your apartment number and any subsequent issues with the delivery. Our team is committed to making this right for you. To resolve the situation promptly, I recommend reaching out to our support team at support@tokersupply.com. They will be able to assist you with the necessary steps to ensure your order is delivered correctly, and any charges related to the return will be addressed.

Best regards,
Toker Supply Customer Service

Rated 5 out of 5 stars

Fast service

21 November 2023
Toker Supply ™ logo

Reply from Toker Supply ™


Hello,

Thank you for your positive feedback! We're thrilled to hear that you experienced fast service. Providing timely and efficient service is a priority for us, and we appreciate you choosing Toker Supply.

If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.

Happy toking!
Toker Supply Support Team

Rated 5 out of 5 stars

Item was delivered within just a few…

Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change your policy or practice with the whole "colors randomly chosen" bit. But I really appreciate the professionalism of your company thanks again!!!

25 October 2023
Toker Supply ™ logo

Reply from Toker Supply ™


Hello,

Thank you for your positive review! We're thrilled to hear that your item was delivered quickly, and you appreciated the secure packaging. Your feedback on the color selection process is duly noted, and we appreciate your suggestions.

We're glad to have you as a fan of Rock Glass, and we strive to maintain a high level of professionalism. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.

Thanks again, and happy toking!
Toker Supply Support Team

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