1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service, quick despatch & item well packaged. Rug is beautiful, bright & fresh for the spring & absorbs the moisture from shoes coming in from all the rain. Washable mat makes it easy to keep to... See more
Company replied
I ordered a table console online on a Saturday/Sunday and it arrived to my door on Tuesday. I couldn't believe I had it so quickly. It came well boxed and I was able to put it together myself. Its abs... See more
Company replied
Absolutely fantastic service! I had an issue with my Sage Barista coffee machine, and the team couldn’t have been more helpful. I was provided with several different options, including a full refund... See more
Company replied
Company details
- Building Materials Market
- Bathroom Supply Store
- Bedroom Furniture Store
- Electrical Appliance Wholesaler
- Hardware Accessories Store
- Plumbing Supply Store
About Tadhg O'Connor Ltd.
Written by the company
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Contact info
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Ireland
- 06964386
- customerservice@toc.ie
- www.toc.ie
4.4
Excellent
432 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online sales staff excellent to deal with.
I bought a washing machine online. Stuart was extremely helpful & I honestly cannot praise his professionalism enough.
5 March 2025
Reply from Tadhg O'Connor Ltd.
Hi Julie,
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our online sales team. Stuart will be delighted to know that his professionalism and assistance made a difference. We truly appreciate your support and look forward to helping you again in the future!
Regards,
Michael.
Fantastic and Professional
Fantastic company to deal with. I made an online purchase and had to return as the item didn't fit and the process was uncomplicated. Staff were very responsive to emails and very professional. Highly recommend the company to deal with.
10 March 2025
Reply from Tadhg O'Connor Ltd.
Hi Amie,
Thank you so much for your kind words! We're delighted to hear you had a smooth experience with your return and that our team was able to assist you efficiently. Customer satisfaction is our top priority, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Regards,
Michael.
Everything great.
10 March 2025
Reply from Tadhg O'Connor Ltd.
Thank you, Tim! We’re glad to hear everything was great. We appreciate your support and look forward to serving you again!
Regards,
Michael.
Item was ready for collection and…
Item was ready for collection and brought to the car for me.
3 March 2025
Reply from Tadhg O'Connor Ltd.
Hi Sarah,
Thank you for your 5-star review! We're delighted to hear that your collection was smooth and convenient. Providing excellent service is our priority, and we're always happy to assist. We appreciate your support and look forward to serving you again!
Regards,
Michael.
A really great company!
A really great company, with very quick shipping times and excellent prices. We bought a frying pan this time, but ordered a recliner sofa on a previous occasion, and since it was in stock it arrived only two days later. Their customer service was also excellent, helping me to pick a recliner over the phone that was perfect for us!
3 March 2025
Reply from Tadhg O'Connor Ltd.
Hi Adena,
Thank you for your wonderful review! We're delighted to hear that you had a great experience with our service, pricing, and delivery times. Our team is always happy to help, and we truly appreciate your support. We look forward to serving you again in the future!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Jennifer,
Thank you for your kind words! We're glad you’re happy with our prices and speedy shipping. We appreciate your support and look forward to serving you again!
Regards,
Michael.
Super service
Rang to enquire about product before making online order. Was met with very helpful staff. Then ordered online and received delivery the next day. Super service
26 February 2025
Reply from Tadhg O'Connor Ltd.
Hi Niall,
Thank you for your kind review! We’re delighted to hear you had a great experience with our team and that your order arrived quickly. Providing helpful service and efficient delivery is what we strive for, so it’s fantastic to know we met your expectations.
We appreciate your support and look forward to serving you again in the future!
Regards,
Michael.
Excellent website and brilliant…
Excellent website and brilliant service, I always get what I need and if they have what I need they point me in the right direction. I always recommend taghg O'Connors and will always look here first
20 February 2025
Reply from Tadhg O'Connor Ltd.
Hi Genevieve,
Thank you for your fantastic review! We're delighted to hear that you always find what you need and that our team is able to point you in the right direction when necessary. Your recommendations mean the world to us, and we truly appreciate your continued support. Looking forward to serving you again soon!
Regards,
Michael.
The quality of the tap we received is great.
There was a delay on my order but they kept me updated with a delivery date.
28 January 2025
Reply from Tadhg O'Connor Ltd.
Hi Mary,
Thank you for your review! We're delighted to hear you're happy with the quality of your tap. We appreciate your patience with the delay and are glad we could keep you updated. If you need anything else, feel free to reach out!
Regards,
Michael.
Helpful
I find the staff here at this shop very friendly and helpful I have been shopping here for years for different jobs I know a lot of them for yrs
13 February 2025
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you for your kind words! We're delighted to hear that you've been shopping with us for years and appreciate our friendly and helpful team. We look forward to serving you for many more years to come!
Regards,
Michael.
They were so helpful be it on the phone…
They were so helpful be it on the phone or email/online. I made a mistake of ordering coal and logs, they cancelled it at the same day and got the refund the ffng day. So efficient.
10 February 2025
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you so much for your kind review! We're delighted to hear that you found our team helpful, whether over the phone, by email, or online. Mistakes happen, and we always aim to make the process as smooth and hassle-free as possible for our customers. We're pleased that we could resolve your order quickly and get your refund processed the next day. If you ever need anything in the future, we’re always happy to help. We truly appreciate your support and look forward to serving you again!
Regards,
Michael.
Ordered it
Ordered it, paid for it and a day later was told they didn't have it in stock. Got a full refund a few days later.
29 January 2025
Reply from Tadhg O'Connor Ltd.
Hi Joseph,
Thanks for sharing your feedback. We sincerely apologise for any inconvenience this may have caused. When a product is marked 'Available to order,' it means it’s not readily available in our warehouse, but we source it from our suppliers as quickly as possible. In rare cases, unforeseen supply issues can arise, and we always explore every option before making the difficult decision to refund an order.
Please let us know if we can help in any way.
Regards,
Michael.
Excellent service and customer care
Excellent service and customer care, the team were extremely helpful in terms of delaying our delivery until we were ready. Would definitely recommend.
21 January 2025
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you so much for your kind words! We're thrilled to hear that our team was able to accommodate your delivery schedule and provide the excellent service you deserve. Your recommendation means a lot to us, and we're here whenever you need us again. Thanks for choosing us!
Regards,
Michael.
Special offers are always welcome even…
Special offers are always welcome even when I only see them late at night
20 January 2025
Reply from Tadhg O'Connor Ltd.
Hi Audrey,
Thank you for your review! We're glad you appreciate our special offers. We'll keep them coming, so hopefully, you catch them at the perfect time! If you ever need anything, we're here to help. 😊
Regards,
Michael.
Staff members nice to deal with.
Staff members nice to deal with.
Only downgrade was due to delivery charge, quoted 44€ but then called to say it would be an additional €55 due to size of load (not TOC fault I know as they outsource their deliveries)
26 January 2025
Reply from Tadhg O'Connor Ltd.
Thank you for your review! We're delighted to hear that you found our staff pleasant to deal with. We understand that unexpected delivery charges can be frustrating, and we appreciate your feedback. While we do our best to provide accurate quotes, bulky deliveries outside of Co. Limerick are handled by a third party, and sometimes adjustments are necessary based on the load size. We'll continue working to improve transparency in our pricing to avoid surprises. Thanks again for your support, and we hope to serve you again soon!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Piotr,
Thank you for your kind words! We're delighted to hear you were happy with our service and fast shipping. We appreciate your recommendation and look forward to serving you again!
Regards,
Michael.
Great to deal with
Super efficient, best price for my specific mattress that i could find in Ireland. Hassel free and prompt delivery. Would highly recommend- excellent product also
10 January 2025
Reply from Tadhg O'Connor Ltd.
Hi Elaine,
Thank you so much for your fantastic feedback! We're delighted to hear you found our service efficient and hassle-free, and that we could offer you the best price for your mattress. It’s great to know you’re happy with the product and delivery as well. Your recommendation means a lot to us – thanks again!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Lisa,
Thank you for your kind words! We're thrilled you were happy with our service. We look forward to serving you again soon!
Regards,
Michael.
Excellent service with super-fast…
Excellent service with super-fast delivery! The mattress quality is absolutely fabulous. Highly recommended to everyone!
8 January 2025
Reply from Tadhg O'Connor Ltd.
Hi Barbara,
Thank you for your wonderful review! We're delighted to hear that you were impressed with our service and fast delivery. It's great to know you're loving the mattress quality too! Your recommendation means the world to us. 😊
Regards,
Michael.
Advertised a Samsung vacuum cleaner for…
Advertised a Samsung vacuum cleaner for sale and available paid the full price online and now informed the vacuum is sold and they are refunding my money
23 December 2024
Reply from Tadhg O'Connor Ltd.
Hi Charles,
Thank you for your feedback, and we sincerely apologise for the inconvenience.
We understand how frustrating it must have been to purchase the Samsung vacuum cleaner, only to find it was no longer available. This is certainly not the experience we aim to provide, and we’re working to improve our stock and website updates to prevent this from happening in the future. We appreciate your patience and are here to assist you with any further questions.
Regards,
Michael.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.