Tobi Reviews 14,368

The return policy stated on the top of the website is VERY MISLEADING. The "free 10-day returns" does not refer to free refunds; returns are for STORE CREDIT ONLY! I didn't read the return policy carefully enough and purchased over 200 dollars worth of clothing, only to receive extremely poor quality dresses you can get on Shein for a fraction of the price. All of them had very thin and flimsy material, and you can tell from the fact that they all had labels from different "brands" that the prices were marked up extremely high. DO NOT PURCHASE FROM TOBI. AVOID AT ALL COSTS.

Very very poor quality clothes. I ordered 3 pricey dresses ($60) and the tag says it’s made in china and the quality feels like cheap forever21 or rainbow material. They do not issue refunds back to original form of payment. Would not shop here again

THEY DO NOT OFFER FREE RETURNS BACK TO YOUR CARD.
They offer "free returns", but this means store credit -- not money you should expect to see back (this is in fine print on their website).
Their quality is bad -- I placed an order of 10 items, and not a single item was wearable.
Very disappointing, I feel like my money was stolen.

First off, I placed my order for a dress and NEVER got a confirmation email! I didn’t even get a tracking number or anything of the sort. I have no idea what is going on with my dress and it’s about to be a week and the response I got from Tobi was that they are about to ship my dress. Again I received no tracking number which is ridiculous for a brand. I have absolutely no clue if I will even receive my order at this point. I also DMed them on ig like they say to do and I still have not gotten a response

Update: after a constant back and forth and dming on Instagram as well, I finally got my tracking number and received my dress! Honestly I’m in love with the dress and I couldn’t help but think about buying more if the company would communicate with their customers better! Give us a confirmation email and tracking! That’s how consumers trust brands/businesses however it was such a massive bummer ordering off of a website with no reviews and then having no update or confirmation on the order.. It leads people to think that the website is a scam because you don’t hear anything after you place your order. Overall, I’m extremely happy with the dress but this company needs to do better!

I made my second purchase (the first was probably four years ago) and was shocked at the low quality of the fabric. At 50% off I paid $116 for a jumpsuit that I could have purchased from Shein, this item is overpriced! Imagine paying the full price of $234!! The fabric is crinkly and will need ironing every time I wear it, it's too short in the torso and just not a great look.

Tobi is a joke! They don't offer refunds, offer store credit only and you'll have to pay the returns shipping yourself. Don't bother shopping here.

Some of their stuff is alright but you have to look carefully at what you buy.
Also, returns are STORE CREDIT ONLY! This is only for new items, sale items cannot be returned at all. Ridiculous!

They are thieves, I made a return and they refused to refund me!!
There is no customer service at all!!
Worst experience ever!!
It's a big Scam! Be careful!!

I ordered without reading reviews, which I don’t normally do, then after reading reviews I got nervous. But my stuff arrived today (I just ordered on Thursday and today is Tuesday) and it all fits like I wanted it to, it is NOT cheap and thin like everyone says, and they even sent me a free set of press-on nails that coordinate with the colors of the stuff I bought. Will def order from Tobi again!

I bought something from Tobi over a month ago. It's stuck at arrival at destination country and Tobi won't reply to my emails. So frustrating!

AVOID AT ALL COSTS. Cheap clothing and terrible customer service. I ordered a dress and when received, it was super low quality and not wearable at all. It was totally sheer (which it was not supposed to be) and spread loose glitter everywhere. I contacted them the same day I received the dress asking for a refund. After much back and forth, they completely stopped responding. I didn’t send the dress back because they never confirmed I would receive a refund, only store credit. I did not want store credit because if the item I received reflects the quality of their clothing, I am not interested in any other items. I sent multiple emails with 0 response over multiple weeks. They only began responding again after I disputed the charge. Turns out it’s now too late to return my item… I believe they intentionally delayed response to avoid providing a shipping label to return my item ‘per their return policy’. Total scam.

UPDATE: After reading my negative reviews online, Tobi deactivated my online account so that I cannot use my $250 in credit. They straight up stole this money from me. Tobi is HORRIBLE. Their clothes are very low quality. Nothing looks like it does on the site. Some pieces are literally not even wearable -- cut so that you can't raise your arms or so that even small boobs fall right out. The clothes aren't smartly made. They do not offer refunds -- only store credit. The customer service team is a bunch of straight up jerks. Like, they're mean to you. Seriously, steer clear and choose any of about 1,000 other fast fashion sites. This one sucks a lot.

DO NOT BUY. I purchased a dress and the sizing was completely off. I contacted customer service and after a ton of emails back and forth, they told me to send the dress back to them for store credit and sent me a return label. After I shipped the dress out they never sent me any sort of credit or refund. I contacted them multiple times about it and they tried to say they never received the dress so I provided them the tracking info to prove they received it. Then they said it was too late to return the dress, AFTER THEY ALREADY HAD ME SEND IT BACK TO THEM. they now have the dress and my money and refuse to give me credit or send me my dress back. They told me to send them a prepaid label to return me my dress, and I responded asking for their address information for the label, which they responded to me saying that credit was applied to my account. There is absolutely no credit in my account or on my card, so I emailed back several times asking where I would find this credit. I have reached out to their customer service email 5 times now and have been ignored. I have commented on their Instagram posts, and they just delete the comments. I sent them a DM that they ignored. THEY WILL STEAL YOUR MONEY AND GHOST YOU DO NOT BUY FROM THIS SCAM. Absolutely ridiculous, and it was a $178 dress!!!!!!!

Bought a dress for a formal event…thank god I only paid $30 for it…with $12 shipping which is honestly irritating for a tiny dress. Originally it was $100 and I would’ve been LIVID if I spent that much money and got the dress I did. It’s completely see through…even with all the layers on top of each other, it’s still see through. The material feels like they took a cheap table cloth and made a dress out of it. Literally the biggest waste of money ever.

I have had to leave the country on an emergency and was unable to receive my Tobi package. I asked them if I could return it and receive a refund directly to my payment method as 1) I am a new customer and will likely not be using their services again, especially since their refund policy only allows store credit, and 2) I have had to leave the country in an emergency. I have asked kindly for an exception to their refund policy as I am not just a customer who has had an article of clothing not fit well -- I have not gotten to even touch my clothing because I have had to leave the US and have had my package shipped back to their warehouse. Their customer service (which is only accessible via email -- there is no phone number) continues to tell me their refund policy yet won't acknowledge what I am telling them. I am really upset by this and would just like them to refund my payment method as other similar retailers do, too.

My daughter bought a dress for homecoming. The dressed ripped at the top by the straps on both sides. I asked to return and I have recieved nothing but agitation. " Our return policy is 5 days for damaged goods and it has been 15 day and your daughter wore the dress." Seriously! the dress should not rip after one wear. it didn't even make it through the night. Terrible company

This store sent me two dresses, both broken, and had massive shipping delays. Once I finally received the dresses, and opened the package I emailed customer service 20 minutes later. After going through multiple customer service representatives, and sending multiple photos, they asked me to pay to have both defected dresses shipped back to their warehouse, and told me I can only receive store credit. Why would I want to shop at this store again? I would rather my store credit go to waste than deal with anyone at Tobi ever again.

I ordered a dress for a wedding I had a week ago. I ordered one month before so it could be in time just in case any delay with the shipment. Well; it’s been more than a month, and I have not received my dress, when I tracked my shipment with DHL e-commerce ( worst service ever) it said that my parcel was cancelled. I called DHL and they couldn’t give me an explanation, just told me to contact tobi. So I did. After 2 emails, one person finally responded and just told me that they have to contact the shipping company to see what’s going on. I wait 2 weeks for an answer and emailed them back. At this point I had to buy another dress from another store to be able to assist to the wedding. They told me that the shipping company wasn’t being too helpful and offered me to send me another dress, which I declined since I don’t need another dress since I already assisted to the wedding, and I asked them a refund. Well, after I send my reply , they didn’t even answer back, so I had to email again asking for my refund. Which the person answered really rude saying that I have to wait until they found out what happened to the parcel since it says cancelled and they have to investigate if either was me the one who cancelled ( at this point I am beyond angry bc I didn’t even know I could cancel a package that was already shipped) I reply them that doesn’t make sense I would cancel something I paid almost 100 and that I need to. Then again a really rude reply and since then I haven’t get any money or email or nothing. It’s beyond disrespectful. I just want my money back but they refuse to give me my money back. I don’t know what else to do.

TOBI is just an amazing site because their clothes are of good quality.

It fits perfectly and came on time for Musiq Soulchild’s concert! Loved my outfit! Tobi is my go to place for fabulous outfits! Thanks so much!