I ordered a 3 piece pyjama set for my daughters birthday and was very disappointed when it arrived and the top was missing. I called customer service and spoke to Lexus who was amazing. Unfortunately... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Halifax store. Fantastic staff. Very welcoming every time I go in. Everyone on the payment desks always polite, friendly & helpful. Sajeeda is a really lovely person. Also Tate extremely h... See more
Company replied
I was graciously helped out with an issue which can be described as an error on my part. Reply and resolution within 48 hours. I’m absolutely delighted. TK Maxx will always enjoy my custom. Promise.
Company replied
Always enjoy shopping at TK Maxx, great variety, good value and you never know what you’re going to find! I’ve generally found the staff friendly and helpful too. My recent visit to the Nottingham sto... See more
Company replied
Company details
Written by the company
TK Maxx shop for designer handbags online or discover more about our concept and our stores
Contact info
TJX Customer Service, 73 Clarendon Road, WD17 1TX, Watford, United Kingdom
- 01923 473561
- customerservice@tjxeurope.com
- www.tkmaxx.com
3.8
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Slow
Ordered items on a Thursday 17th sept now 19th not even a despatch date yet
This matter has now been resolved
19 September 2026
Unprompted review
Reply from TK Maxx UK
Hi Paul, we’re so sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Michael
Super quick reply from customer service…
Super quick reply from customer service team!⭐️⭐️⭐️⭐️⭐️
19 September 2026
Unprompted review
Reply from TK Maxx UK
Hi Patricia, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back again soon - Hamza
Great customer service
Unfortunately, Royal Mail, I do not have anything good to say about them. They couldn’t fulfil the next day delivery and they are really going downhill. However, as for Customer Service with TK Maxx, I could not be happier. Anita , was absolutely amazing not only over the phone but through emails too . Her help and kindness towards me was outstanding . It’s rare to find good people who genuinely care about customers and she really did show me care , kindness and compassion. An eagerness to fix the situation as Royal Mail let me down . I appreciate her so much and i appreciate the updates too . It was due to arrive today but again Royal Mail let me down saying no one was in . I’m in all day so still have to wait a bit longer . Thankyou also for the refund for postage I appreciate this very much . Definitely recommend buying from tk max however the only thing I’d suggest is considering using another delivery company as Royal Mail seem to be getting worse as a company. Thankyou Anita
18 September 2026
Unprompted review
Reply from TK Maxx UK
Hi Patricia, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back again soon - Hamza
Problem resolved very quickly
I was sent an empty item in my delivery, which was very disappointing. However, I raised a ‘contact us’ form and it was resolved within 48 hours. I got an apology email and immediate refund. Can’t complain about that. Appreciate the quick response and resolution. Thank you.
15 September 2026
Unprompted review
Reply from TK Maxx UK
Hi there Tammy, thank you for taking the time to review. We’re so happy to hear that you're happy with your experience. We hope to welcome you back again soon. -Maria
Halifax store
Halifax store. Fantastic staff. Very welcoming every time I go in. Everyone on the payment desks always polite, friendly & helpful. Sajeeda is a really lovely person. Also Tate extremely helpful with furniture purchases & nothing too much trouble. Thank you everyone. Louise Watson
18 September 2026
Unprompted review
Reply from TK Maxx UK
Hi Shelby, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back again soon - Catherine
Excellent Customer Service
Had a query with Treasure reward keys not showing on my account - Customer Service answered my email quickly and sorted the problem without delay.
17 September 2026
Unprompted review
Reply from TK Maxx UK
Hi, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back again soon - Catherine
Such helpful staff with no problem…
Such helpful staff with no problem helping me out .
18 August 2026
Unprompted review
Reply from TK Maxx UK
Hi Patricia, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back again soon - Catherine
Rebecca was excellent & was incredibly…
Rebecca was excellent & was incredibly kind & understanding as well as efficient in trying to resolve my issue. Heartfelt thanks.
17 September 2026
Unprompted review
Reply from TK Maxx UK
Hi, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back again soon - Catherine
Ordered on Monday and it’s Thursday…
Ordered on Monday and it’s Thursday with no expected date of arrival, even after several emails sent to the company!
Wouldn’t use again!!
17 September 2026
Unprompted review
Reply from TK Maxx UK
Hi Clare . we’re so sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Catherine
Assistant Amber help to me so…
Assistant Amber help to me so professional. Thank you
17 September 2026
Unprompted review
Reply from TK Maxx UK
Hi there Ruta, thank you for taking the time to leave us a review. We’re delighted to hear that you're happy with your experience. We hope to welcome you back again soon. Thanks! - Maria
The issue I had was dealt with…
The issue I had was dealt with professionally and timely.
17 September 2026
Unprompted review
Reply from TK Maxx UK
Hi there Valerie, thank you for taking the time to leave us a review. We’re delighted to hear that you're happy with your experience. We hope to welcome you back again soon. Thanks! - Maria
Excellent service from Nathan the…
Excellent service from Nathan the customer care adviser. He responded very quickly to my issue and resolved it fairly and professionally.
17 September 2026
Unprompted review
Reply from TK Maxx UK
Hi there Mark, thank you for taking the time to leave us a review. We’re delighted to hear that you're happy with your experience. We hope to welcome you back again soon. Thank you. -Maria
I paid for next day delivery wich…
I paid for next day delivery wich unfortunately never arrived on next day, I contacted customer service & they refunded me my full P&P fantastic customer service!!! Thank you.
17 September 2026
Unprompted review
Reply from TK Maxx UK
Hi there Zoe. Thank you for taking the time to leave us a review. We’re delighted to hear that you're happy with your experience. We hope to welcome you back again soon. Thanks! -Maria
Every time I ordering online from TK…
Every time I ordering online from TK Maxx, they put wrong items. Hire decent people, instead every time just say sorry.
15 September 2026
Unprompted review
Reply from TK Maxx UK
Hi, we’re so sorry to hear about your order experience. If you'd like to talk to us about this a little more, please contact us at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Dawn
Great customer service!
Very friendly, professional und customer oriented.
11 September 2026
Unprompted review
Reply from TK Maxx UK
Hello, thank you for taking the time to leave us a review. We’re delighted to hear that you're happy with your customer service experience. We hope to welcome you back again soon. Thanks! - Dawn
I was accidentally charged twice for an…
I was accidentally charged twice for an item in store, one phone call to customer service and the issue was resolved simply and quickly. It was refreshing to have an issue resolved so quickly and smoothly.
12 September 2026
Unprompted review
Reply from TK Maxx UK
Hello, thank you for taking the time to leave us a review. We’re delighted to hear that you're happy with your customer service experience. We hope to welcome you back again soon. Thanks! - Dawn
Great customer services from everyone…
Great customer services from everyone I’ve dealt with - very friendly, quick & efficent
16 September 2026
Unprompted review
Reply from TK Maxx UK
Hi Tara, thank you for taking the time to leave a review. We’re pleased to learn that you're happy with your experience contacting our customer service team. We hope to welcome you back to shop with us again soon. Thank you! - Isabelle
Jess from customer service at TK MAXX…
Jess from customer service at TK MAXX was the best. Not only did she listen to me but also helped solve my issue and was extremely patient while I was trying to get my details right. Thank you Jess!
16 September 2026
Unprompted review
Reply from TK Maxx UK
Hi there, thank you for taking the time to leave a review. We’re pleased to learn that you're happy with your experience contacting our customer service team. We hope to welcome you back to shop with us again soon. Thank you! - Isabelle
A great customer service
A great customer service. Thanks to a very efficient and helpful customer service representative, who helped to solve the problem quickly, with no trouble.
16 September 2026
Unprompted review
Reply from TK Maxx UK
Hi Nor, thank you for taking the time to leave a review. We’re pleased to learn that you're happy with your experience contacting our customer service team. We hope to welcome you back to shop with us again soon. Thank you! - Isabelle
Damaged item dealt with properly.
An item from my order arrived snapped in half (faux plant). I got in touch with CS, they asked for a photo and after receiving it, they immediately refunded.
I still need/want a plant but these things happen and they owned it.
Thanks, TKMax. Excellent CS.
15 September 2026
Unprompted review
Reply from TK Maxx UK
Hi there, thank you for taking the time to leave us a review. We’re delighted to hear that you're happy with your experience. We hope to welcome you back again soon. Thanks! - Richard
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