Time for Paws Reviews 

Do not touch with the longest barge pole you can find! Ordered on a Thursday, expecting delivery on Monday, Tuesday at latest. After ordering expected delivery date was Wednesday or Thursday. Never got a update, no tracking, no response to my email untill I put a PayPal complaint in and emailed them that if they didn't respond I would be contacting my bank. Absolutely awful service

Ordered a few times from time for paws. The prices are so good, yes delivery takes a while but just plan it in. I wait until I have 2 weeks of food left and re-order. I have found that it generally takes 7-10 days to be delivered. Don’t understand all the negativity, for the prices it’s worth a slower delivery. Don’t ruin it for us who like the prices!!

Great got exactly what I ordered in good time ! Will be ordering again thank you.

Very happy with price and communication. Yes it does take a while but after a polite email to them, I was assured that my order was sent. Come on guys, your saving money here and obviously these guys are very busy. Admittedly they should warn of delays but people are slamming them before they have the chance to respond. I will be ordering here all the time now and shame on you haters with nothing better to do than complain. Give them a chance and just order a week or so early for a wholesale price.

RESULT. After emailing them to say I would be going to small claims if no goods or refund in 14 days I now have my refund !. ...........For anyone that has not received their food I would suggest writing to their Director. I intend to take him to small claims court if I do not receive the refund or goods (within 14 days) which is what I have written to him
HAVELINS PETCARE LIMITED
Company number 14657989

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OfficersPersons with significant control
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Filter officersCurrent officers
Officers:2 officers / 1 resignation
TITMUSS, Stuart James
Correspondence address
Unit 1, The I O Centre, Hearle Way, Hatfield, England, AL10 9EW
Role Active
Director
Date of birth
April 1973
Appointed on
13 February 2023
Nationality
British
Country of residence
England
Occupation
Company Director

Like others, I wished I'd read reviews here first before being drawn in by seemingly great prices (clearly too good to be true). Had a seemingly official looking order confirmation, plus a Yodel tracking number but the parcel has never even made it to Yodel, let alone been delivered to me. There's no telephone number to call them and no response from emails. Why are companies like this still allowed to operate?

Awaiting delivery, still with sender has been sat there for last 5 days. Don't be fooled by cheap prices , wish I had read reviews prior to ordering . Emailed no reply!! No telephone number. Will have to put claim In with PayPal. DO NOT USE

Do not order from this company under any circumstances! You will not receive your item. They do not respond to emails, they have no contact details and the timeforpaws email address bounces back all emails. I have to now make a claim with my bank for a refund!

Just cannot get a response from this company trading under the name Time for Paws . Waiting for delivery and so are 2 of my friends !

I’m laced my second order with these after giving them a second chance for a late delivery. Delivery date for second order has long since past and nothing. No reply to email either. The problem may lie with Yodel but these guys employ them so it’s on YOU

I order my dog’s food from this company every month. A few months ago I received one box of dog food instead of the 3 I had ordered. To be fair in this instance they sent out the other 2 boxes after requiring a photo of the invoice and a photo of the food I received.

I’ve had yet another issue with the complete wrong order being sent to me. On contacting them I was given the option of a refund or my actual order being sent and also told I had to give a time for a courier to come and pick up the wrong order they had sent me. This means I need to sort out the address label and make sure I’m available for the courier to pick it up. Inconvenience for something completely out of my control and I had absolutely no goodwill offer for a mistake they’ve made. I gave times I was able to be in for the courier and requested the original order be sent to me. I’m still waiting for a response and still waiting for the dog food I ordered so have since emailed again requesting refund. I won’t use this website again and would not recommend people using it. My order was placed 25/06/24 and I’m yet to receive what I ordered or to receive a refund. Not great customer service at all.

Update 27/07/24

Do not use this company. I have sent several emails since my original review and am still awaiting any response and have not received a refund or the correct order.

I have ordered GWF Joint Aid from Time for Paws for some time now, always prompt efficient service and good price.
This time there was a glitch, the wrong order was sent although the correct despatch note was in the box, no Joont Aid but Tim’s of dog food!
I emailed with a photo and Jules was very helpful, organising collection for me, and delivery of what I had ordered, so all fine now…. These things happen, but Jules sorted everything out so all good now!

I read all the negative reviews after I placed my order and was fully expecting there to be a problem, but pleased to say that my order arrived within expected timeframe.

Accidentally ordered from this company again attracted by some of their prices, forgetting I had ordered from them last year. This order was for over £70 placed 28th June 2024. Two days after placing the order I got an email to say it was being processed, so was hopeful that unlike last time, it would arrive fairly soon. Their estimated delivery time was 4-8th July. Emailed them 11th July to ask when it was likely to be delivered, explaining that I am going away. No response. Next day sent two emails to two different addresses and this morning have received an email to say that the order has been cancelled, no explanation, which means it hasn't even left their premises yet, more than two weeks after they took my money. To make matters worse even though they had the money the same day, I won't get my refund for at least 10 days, which is just ridiculous. I will not make this mistake a second time. So buyers beware!

Ordered dog food, was the best value around even cheaper than actual suppliers!!
Good communication from customer services
Will use again

First time I have used this company will use again my pooch is senior I ordered eardrops very well priced and already working . My only gripe was that no despatch info but I take a screen shot as a rule I emailed Saturday got a lovely reply and drops arrived Tuesday I emailed back to say they had arrived so I will definately be ordering more things

Same experience as many others - ordered over a week ago and was told order was on its way but Yodel have still not received the order. DON'T TOUCH WITH A BARGE POLE! Now going through the channels to get my money back.

I can only confer with others- waiting over 2 weeks for order, no response to emails and Yodel tracking saying ‘with sender’. Wish I’d read reviews first 😡

Always been very happy with this company. I order well ahead of time. Delivery is made in a cardboard box which is strong rather than other companies. Excellent all round and customer services very helpful and nice.

I order from this company on a regular basis. Their prices are good and their website is easy to use. Occasionally I have had to wait for my items but they have always delivered. This time I ordered on Sunday evening and received goods on Thursday. I will continue to use them. I wish they sold poultry items too.