The product wears better than anything I have found in thirty years. My current medium sized messenger back which I use heavily and almost daily is showing wear after maybe eight years so I purchased... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... See more
Company replied
Sam was very helpful and showed me what he needed know to repair my bag in a clear and easy way. Full stars not given as even though there is a physical store in Singapore, they did not have any s... See more
Company replied
I sent my Timbuk2 bag back for a repair. I was doubtful that a replacement of the inner lining material could be done. I received my bag yesterday and it turned out great-the inside as good as new! It... See more
Company replied
Company details
Written by the company
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Contact info
San Francisco, United States
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4.2
Great
421 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very quick service
Very quick service. I'll hold my final review once I see the product. I currently have a Timbuk2 backpack which I thoroughly love. I expect the same with this luggage.
8 July 2026
Reply from Timbuk2
Thank you for your review! We're glad your order arrived quickly, and we're even happier to hear you've been loving your Timbuk2 backpack. We hope your new luggage lives up to those same expectations, and we look forward to hearing what you think once you've had a chance to use it. Safe travels!
What an amazing company!
What an amazing company!! I've had a Timbuk2 messenger bag for almost 20 years and absolutely loved it to death - almost literally. Rather than put it in a landfill, I asked if it could be repaired. The exterior was in almost perfect shape still (a huge testament to the durability of the brand) but the lining had gotten brittle over time and was coming apart. I sent it in and for a very small fee they completely redid the lining and sent it back. It's like a new bag!! I can't recommend these bags enough. Tough as nails and amazing company values.
1 July 2026
Reply from Timbuk2
Thank you so much for your kind words! We're thrilled our repair team was able to give your messenger bag a second life. Thank you for supporting our mission to keep great gear in use, and here's to many more years of adventures together!
I’ve had my bag for 15 years and used…
I’ve had my bag for 15 years and used it almost daily. The straps finally started giving away and I shipped it back and they repaired it for free. You get what you pay for!
2 July 2026
Reply from Timbuk2
Thanks for being part of the Timbuk2 family for 15 years! We're so glad we could get your bag repaired and back to you. Here's to many more years of adventures!
I bought a Timbuk2 laptop backpack 12+…
I bought a Timbuk2 laptop backpack 12+ years ago and the zipper eventually failed. I contacted Timbuk2 and they accepted it for warranty repair. They had it repaired so well I can't tell the zipper was replaced. It was back in my hands in no time!
30 June 2026
Reply from Timbuk2
Thanks for sharing! We're so glad we could get your backpack back in action. Here's to many more years of adventures with it!
Customer service is always better when…
Customer service is always better when it’s humans , thank you!
1 July 2026
Reply from Timbuk2
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We're glad you had a positive experience. Thank you for choosing Timbuk2!
Impractical repair process because of US tariffs
Because of US tariffs, it is currenly difficult for people living in Canada to send out items to be repaired down in the U.S. as per current Timbuk2 process.
The company should seriously examine the possibililty of out sourcing repairs in Canada for Canadian clients.
30 June 2026
Reply from Timbuk2
Thank you for taking the time to share your feedback. We understand your concerns about the challenges Canadian customers may face when sending items to the U.S. for repair, particularly with the current tariff situation. We appreciate your suggestion regarding repair options in Canada and will be sure to share it with our team as we continue to evaluate ways to improve the repair experience for all our customers.
The service I received at the Toronto…
The service I received at the Toronto store was professional and respectful. I am a 70 year old man and being ignored or treated with impatience is not uncommon for me. The young woman who helped me manage this situation was remarkable.
5 June 2026
Reply from Timbuk2
Thank you so much for sharing this. We're thrilled to hear you had such a positive experience at our Toronto store. We'll be sure to pass your kind words along to the team—it's wonderful to know our staff made you feel welcomed, respected, and well taken care of. We truly appreciate your support!
It’s nice to be able to customize my…
It’s nice to be able to customize my bag with colors and options. I had one of these bags about 20 years ago and I missed having a messenger bag.
26 June 2026
Reply from Timbuk2
Thanks for coming back to Timbuk2 after all these years! We're so glad you're enjoying the customization options and hope your new messenger bag serves you well for many years to come.
They’re honest about how slow they are
They’re honest, they said on their website it could take 5 days to make a shipping label, and it did in fact take 5 days to make a shipping label. For FedEx. Whose job it is to make shipping labels.
Still haven’t dropped my package off at a pickup location though.
27 June 2026
Reply from Timbuk2
Thanks for your feedback. We know waiting isn't ideal, and we appreciate your patience. Our processing time is noted on our website so we can set clear expectations, but we understand that doesn't make the wait any less frustrating. We hope your order arrives soon and that it's worth the wait.
I've been a Timbuctoo customer for 20+…
I've been a Timbuctoo customer for 20+ years. The product speaks for itself. Customer service is always top-notch. I love that's an American base company and I'm always promoting it amongst my friends. Thank you for being there and thank you for your service. You guys are top-notch.
27 June 2026
Reply from Timbuk2
Thank you for your incredible support over the past 20+ years! We're grateful for your loyalty and kind words. It means so much to have you recommending us to your friends. Thanks for being part of the Timbuk2 family!
Please move the grab handle
Love the look of their messenger bags.
Love the fabric choices and colors for the custom option. I have bought 2 custom ones...
But the grab handle sits so low on the back of the bag that if you have a laptop in it, it carries by the handle like a cake carrier (Flat instead of vertical). They are sooo close to amazing. Please test and consider lifting the grab handle up a bit. Thank you
26 June 2026
Reply from Timbuk2
Thanks for your thoughtful feedback and for customizing not just one, but two of our messenger bags! We're glad to hear you love the look, fabrics, and color options. Feedback like yours is incredibly valuable, and we appreciate you taking the time to share your experience.
Timbuk2 worked very nicely…took it from…
Timbuk2 worked very nicely…took it from SoCal to Minnesota to Austin then back home…all packing held nicely and worked very well!
28 May 2026
Reply from Timbuk2
Thanks for sharing your experience! We're happy to hear your bag performed well through every leg of your trip. Here's to many more adventures!
Very streamlined and simple bag repair…
Very streamlined and simple bag repair experience with Timbuk2. This started with a very helpful call with a customer care agent and then with a simple form completed online in about 4 minutes. Staff at your Toronto store were very helpful and friendly with the drop off for shipping. Timbuk2 then kept me informed every step of the way with email updates on the repair process and finally return shipping. This is why Timbuk2 makes the best bags on the planet and why I will continue to be a loyal customer into the future.
25 June 2026
Reply from Timbuk2
We're thrilled to hear your repair experience was smooth from start to finish and that our Customer Experience team and Toronto store were able to help along the way. Your loyalty means the world to us, and we're honored to keep your Timbuk2 gear going strong for years to come. Thanks for being part of the Timbuk2 family!
Speedy service
I sent a bag in for repair. When it was received I was told 6 to 10 weeks for the repair. It has been less than two weeks and the bag is on it way back to me. I love this bag, I am a teacher and I use it everyday. So nice to see a company that stands by their product and treats their customers so well.
23 June 2026
Reply from Timbuk2
Thank you for your wonderful review! We're so happy we could get your bag back to you ahead of schedule. It means a lot to know it's a part of your everyday life, and we're grateful for your support. Wishing you many more years of adventures with your Timbuk2 bag!
Great value at a fair price.
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used Timbuk2 bags and luggage for fifteen years plus. Thoughtfully designed, functional and rugged. I've never regretted my purchases. A+
20 June 2026
Reply from Timbuk2
Thank you for your loyalty and support over the years! We're delighted that the Flight Messenger was the right fit and we look forward to being part of your adventures for many years to come!
As always Timbuktu is consumer friendly…
As always Timbuktu is consumer friendly and focused. Providing great products and solutions.
23 June 2026
Reply from Timbuk2
Thank you for the great feedback! We're glad to hear you continue to have positive experiences with us. We appreciate your support and look forward to serving you again.
Excellent Service!
The life time warranty is very nice. Service team respond quickly and repair it pretty fast!
23 June 2026
Reply from Timbuk2
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our lifetime warranty process. Providing quick, helpful service and getting your bag back to you as soon as possible is always our goal. We truly appreciate your support and thank you for choosing Timbuk2!
Reply from Timbuk2
Thank you for your feedback. We understand the wait can be frustrating. Our order processing time is typically 2–5 business days before shipment, and delays can occasionally extend processing times during high-volume periods. We apologize for the longer-than-expected wait and appreciate your patience while your order moves through the fulfillment process.
Reply from Timbuk2
Thank you for the review! We're so glad you love the bags and the ability to customize them. Creating something that's uniquely yours is one of our favorite parts of what we do. Thanks for your support and for being part of our community!
Such responsive and helpful interaction…
Such responsive and helpful interaction with the support group. I'm very impressed.
18 June 2026
Reply from Timbuk2
We appreciate the feedback! It’s great to hear our support team made a strong impression. Thanks for trusting us and for sharing your experience!
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