Tiles360 Reviews 

196
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful appearance of the tiles, often expressing satisfaction with their purchases. The ordering process is frequently described as easy and straightforward, with many appreciating the efficient service and helpful communication, alongside remarkably fast and timely delivery of both samples and main orders. However, some customers noted issues with their orders, including tiles arriving damaged or chipped, and samples being incomplete or not delivered as expected. Others experienced incorrect items or unexpected delivery delays. Some reviewers also found delivery costs prohibitive for smaller orders, and a few observed slight pattern or shade variations in tile batches.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the excellent... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting quick delivery... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting easy online ordering and quick... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(196)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. My order was dealt with immediately. The tiles are of good quality and although I am not going to purchase any tiles now I probably will in the future as they are very reasonable.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

🚫 ÉVITER ABSOLUMENT

🚫 **ABSOLUTELY AVOID! Total Scam – 1/5**
I bought a Tile and bitterly regret my purchase. All I wanted to do was change the icon in the app from a backpack to keys. I confirmed the change and pressed "reset". Bluetooth was enabled, everything seemed normal… except the battery was low.
The result: my Tile has become permanently unusable. There was no clear warning that this harmless action would render my tracker gone for good. This information is intentionally hidden.
The app absolutely does not warn you that an active Bluetooth connection and sufficient battery are required for changes to be saved. This info is nowhere to be found—it’s a total deception.
The customer service is even worse. You run in circles for hours with bots that just loop you from one menu to another. The option to speak to a human is well hidden. When you finally manage to reach someone, they don't look for a solution at all: they only offer you a discount to buy something else.
Apparently, when you reset a Tile with a dead battery, it can never be reactivated again, even on the same account and by the same person. It’s ridiculous and hard to believe. It’s like being told: "Your Bluetooth speaker doesn't work anymore because it’s out of juice? Just buy a new one every time!" With Tile/Life360, that’s exactly how it is.
Frankly, it’s organized robbery: a product that bugs out on basic manipulations, a poorly designed app, nonexistent documentation, and a customer service that openly dismisses you. All of this for a tracker that turns into a brick just because of an empty battery.
Do not waste your money. Life360/Tile is finished for me. I strongly advise everyone against it. There are much better options out there (Apple AirTag and other alternatives).
I lost time, money, and my trust. Never again.

24 June 2026
Unprompted review
Rated 4 out of 5 stars

Tile

Hi, samples came really quick. I picked a tile perfect for my kitchen unfortunately only needed 4 metres and the shipping was £78.00😒. I still haven't found a tile.
Why can tiles not be sent via courier.
I am sure some people on need small amount of tiles for splashbacks.
Range of tiles are really good.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Ordering is easy and delivery came…

Ordering is easy and delivery came quickly. I was not there for the delivery but my builder was. It seems as though everything is in order and hopefully in good condition. Driver kindly phoned just before arriving which was useful.

22 June 2026
Unprompted review
Rated 2 out of 5 stars

The tiles look great quality but they…

The tiles look great quality but they only send a section of the tile, so it is very difficult to assess if it would look right in the space.

I realise these are sent for free, but it would have been useful to know before ordering that these would not be full tiles.

Waste of postage and time, unless all you want is for colour-matching purposes.

An option to purchase 1 tile and get postage free for samples would have been more useful!

1 June 2026
Unprompted review

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