Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Tiles came broken
Tiles came broken, very bad quality, were braking down while trying to lie them and getting split even after they are on the floor. Do not recommend, waste of money!
1 July 2026
From using the easy to navigate website…
From using the easy to navigate website to outstanding customer service. After my order was received Rabia Idrees made contact by email. I had mentioned difficulty in parking and not sure if someone would be home. She suggested moving the date but by then I had enlisted the help of my brother in law. She confirmed each step and the emails weren't standard one liners but a lovely email that made a difference. So happy I chose Tile Mountain and will return to order more items for the bathroom. Thank you very pleased customer and Rabia has been outstanding
22 July 2026
Unprompted review
Many thanks to MISBAH for the quick…
Many thanks to MISBAH for the quick help in resolving the claim.
25 July 2026
Unprompted review
Gtreat service - Good quality tiles
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start
He even went that extra - by getting a sample tile different pattern for floor for us to see if it went with the tile on the wall in the show room - it didn't so that was good we could see the two together
We then ordered on line all went well delivered next day amazing, Great tiles good quality
would recommend Tile Mountain
6 July 2026
Super fast delivery service
10 July 2026
The flooring is terrible quality chips…
The flooring is terrible quality chips and cracks whilst laying it, will definitely not be purchasing from this company again
10 July 2026
Quick service..very reasonable…
Quick service..very reasonable price..and super fast delivery.. highly recommended
10 July 2026
Very efficient service
10 July 2026
Kaz was extremely helpful
Kaz was extremely helpful
Resolved a problem instantly with a box of broken tiles. No complaints
24 July 2026
Unprompted review
I have just purchase some tiles from…
I have just purchase some tiles from Tile Mountain and I could not recommender them more. Thank you for your patience and your help Kaz . Amazing service from you
24 July 2026
Unprompted review
The first delivery itself wasn't very…
The first delivery itself wasn't very pleasant we received a few broken tiles, what was excellent was the fast customer support (Samantha in my case). Quick replies and Next day replacement deliveries helped me avoid any kind of delays or inconvenience. All company do damaged deliveries not a big deal but this company can replace them real quick
23 July 2026
Unprompted review
Ordered samples of porcelion tiles
Ordered samples of porcelion tiles. Very prompt delivery
3 July 2026
Great selection of quality tiles
Great selection of quality tiles, 3x free samples delivered promptly and great customer service follow up.
10 July 2026
Sent what I asked for no fees thank you…
Sent what I asked for no fees thank you
I just need to make my mind up which sample I prefer
10 July 2026
Small print
Fast delivery, good communication, a couple broken tiles but the claim system was very easy to use.
Down side we got extra tiles like the website recommended, now I'm stuck with 6 packs of tiles I don't need as they don't do refunds on left over packs, didn't realise this when ordering.
9 July 2026
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