Tile&BathCo - Caerphilly Reviews 5

The two guys in the store are great, nothing is too much trouble for them. We bought Florence grey 80 x 40 matt porcelain tiles and trims in light grey. The tiles are so beautiful and the trims matched up really well. Would recommend.

We cannot recommend these guys enough! Great customer service from all the staff we encountered despite not knowing exactly what style we wanted. Darren was especially helpful and offered ideas and guidance - we ended up purchasing the tiles suggested by him and the bathroom looks amazing! We would 100% return to the Caerphilly store in the future. From a very happy and satisfied customer 😊

I just want to say a massive thank you to Darren and his staff for all of their help in organising the purchase of kitchen floor and wall tiles. The quality in product and customer service is second to none. Thanks guys

On ordering they were great, even helped with changing items…. The difficulty came when ordering fitted furniture, they pull in a supplier. We took delivery, 2 units were wrong, we sent them back and they were replaced but 1 unit still wrong and no feet… having rang them again they replaced the unit again …. With another wrong unit…. 2 weeks later still waiting. I would say sort your supplier out.. they clearly don’t know how to box their items

On opening the boxes of tiles, I found 40% of one batch was in pieces (four boxes). I contacted the firm who said I should have contacted them immediately. I have had them stored safely since delievery. This means you have to open every single box of tiles and inspect each tile within 48 hours or they will not refund. This is completely impractical - I bought two whole bathrooms worth from them! They just told me to buy more. I will see if another supplier stocks this tile as I do not recommend them at all.