Left alone scared and in pain
I booked Silver meet and greet service for 43 dollas because advised so by embassy for my health condition - dizziness and severe joint pain - which I shared at moment of booking. The experience was scary and the service poor.
Although I clearly requested a phone number to call once arrived, that was not porvided. I clearly stated I would arrive at 18:30 and so I did, my taxi arrived at tikram booth at 18:28 and although I left all driver's contacts, no contact attemp was placed by the company. I therefore had to walk myself to the booth just to find my name on a glass screen and three people that had no idea what they should do and did not understand english. When they finally get that I am the guy they should be waiting for, one porter takes my luggages to check-in desk, while I continued to tell him I had already the ticket in my hand by check-in online. Furthermore, he brings me to the wrong desk for departures to another city. All of this with a fake smile and telling me "trust me, follow me". Going myself to the right desk the lady told me that I didn't need to be there at all, since my ticket was already valid. After losing time this way, having my knees in pain for standing I'm finally brought to security where the porter just abandons me dropping my belingings on the floor. After passport check I than look around for help but no one is around apart from security. In the end, after minutes, a lady from security understands my problem and calls a second porter from this company. He gets me on the cart and while bringing me to the gate he asks for payment in cash. I tell him that I agreed by email I would prefer to pay by card and after some many trips here and there with the cart he manages to find a functioning pos machine and payment is done. He than brings me to the gate and there I'm left without assistence. No contact is made with airline company for help after the gates. I try to ask for help at gates while having passport checks but no help is provided at all, which caused me the most scary scenario as I have to carry all belongings through stairs and care about myself altogether.
Make sure you book this service only if you need unnecessary luxury!!