Tiki Surf Shop Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of products received, often noting they were exactly as described and even better than expected, from ski helmets to surf boots and boards. People also frequently highlight the fast and efficient delivery service, with many appreciating the quick dispatch and prompt arrival of their orders, often free of charge. The staff and customer service team are commended for being exceptionally helpful, friendly, and providing excellent advice and guidance, resolving issues quickly and professionally. Reviewers often mention the personalized approach and the team going above and beyond to assist, making the overall experience positive and leading to strong recommendations for future purchases.

What people talk about most

Product

People report positive experiences with product quality, often describing items as great quality, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and excellent customer... See more

Service

Customers consistently report positive experiences with the service, often describing it as great and high... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing it as excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time shopping with Tiki Surf Shop. I ordered online and was having an issue applying a discount code. I dropped the store a message and they followed up by email with me. Kelly was particular... See more

Rated 5 out of 5 stars

Great advice and service as always from the guys at the Braunton store - lets hope there is some swell when i come down Friday to try the new board - that is about the only thing they cannot control... See more

Company replied

Rated 5 out of 5 stars

Order was dispatched and delivered quickly. No issues with order except that the price tag on one time was less than I had paid online, but after querying it with Tiki customer services, Kelly respond... See more

Rated 5 out of 5 stars

Great service as always. O'Neill Superfreak surf boots delivered in good time, very happy with the product. It's convenient that Tiki use Royal Mail as they are far better and more reliable than other... See more


Company details

  1. Adventure Sports

Written by the company

Tiki Surf Co, established in the UK, is a revered name in the surfing industry, renowned for its comprehensive range of high-quality surfing gear and accessories from home grown brands to legendary brands like Volcom, Billabong, Patagonia, Vans, Santa Cruz, Yeti & many more! Founded in the early 1960s, Tiki has grown from a small surf shop in North Devon into a leading brand that embodies the surf culture and lifestyle. With a commitment to innovation and sustainability, Tiki Surf Co offers everything from surfboards, wetsuits, and clothing to accessories, catering to surfers of all levels. Their dedication to the sport and its community is evident through their support of local events and environmental initiatives. Tiki Surf Co remains a go-to destination for surf enthusiasts seeking quality, expertise, and a deep connection to the surfing heritage along with winter sports and skate gear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(236)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection

Great selection , always friendly in store

16 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for the lovely feedback! We’re glad you enjoy our selection and always feel welcome in-store.

Rated 4 out of 5 stars

Only issue was they forgot to send the…

Only issue was they forgot to send the bag and leash with the surf board but was sent the next day when I informed them!
Looking forward to testing it in the water!

9 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for your feedback! Glad we could sort the bag and leash quickly. Hope you have an epic time testing your new board in the water

Rated 5 out of 5 stars

Got lots of help and guidance

Got lots of help and guidance, when purchasing a surf board and wet suit for the first time. Two hours of advice without all the surfers BS. Discount in the sale and bundles as well. Definitely recommend.

16 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for the great feedback! We’re glad we could guide you through your first surfboard and wetsuit purchase, and make it simple without any jargon. Enjoy your new gear, and we look forward to seeing you back at Tiki soon.

Rated 5 out of 5 stars

Great advice and service as always from…

Great advice and service as always from the guys at the Braunton store - lets hope there is some swell when i come down Friday to try the new board - that is about the only thing they cannot control !

If your looking for first class advice and customer service i highly recommend the team at Tiki Braunton

4 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for the kind words! The team will be stoked to hear your recommendation. Fingers crossed for some swell on Friday so you can enjoy your new board, although, as you say, that one’s out of our hands! 🤙

Rated 5 out of 5 stars

Great

Thanks for the very quick delivery and carefully wrapped parcel.

12 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for the feedback! Glad your order arrived quickly and safely.

Rated 5 out of 5 stars

Fast dispatch

Excellent website. Fast dispatch and fast delivery.
Bought a ski jacket and was exactly as stated on the website and was perfect.
Cheaper than other websites too.

4 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for the review! We’re thrilled your ski jacket arrived quickly and was exactly what you expected, and that you found a great deal too.

Rated 5 out of 5 stars

Love the shorts

Love the shorts, well made. Delivery was quick

11 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much! Glad you love the shorts and that they arrived quickly.

Rated 5 out of 5 stars

Exceptional service really took the…

Exceptional service really took the time to have a good talk and help me out buying what I needed with out spending the whole budget I had for my firsy longboard set up.
Then on another visit helped me size up and get fitted for rhe right size wetsuit.
Again concentrating on getting the right one rather than maximising profit.
The guys are incredibly knowledgeable, passionate about the sport and both had been at tiki forever one of them being one of the great to see he is still just as passionate about surfing.

9 August 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for your kind words! We’re thrilled to hear you had such a positive experience with the team, from your first longboard setup to finding the right wetsuit. Our goal is always to help surfers get exactly what they need, and it’s great to know our passion for the sport comes through. We really appreciate your support and can’t wait to see you back at Tiki!

Rated 5 out of 5 stars

Beautiful swimwear

Quick delivery , beautiful product

30 July 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much! We’re glad you love the swimwear and that it arrived quickly 💙

Rated 5 out of 5 stars

Excellent customer service

Picked up a new longboard from Braunton Tiki shop, ordered online, very simple and picked up when the item was ready.
The team had excellent customer service and helped me with any questions and provided great advice. I would definitely recommend.

3 August 2025
Unprompted review
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for the great feedback! Glad the pickup was smooth and the team could help with advice. Enjoy the new longboard and we’ll see you again soon!

Rated 5 out of 5 stars

Friendly, Prompt, Informative & Always Helpful

Recently bought a new board online, friendly Staff and very helpful, quick to respond to my questions on email. Helpful in store and online. Definitely recommend.
Thanks Tiki.

30 July 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for the kind words and recommendation! Stoked to hear the team could help both online and in store — enjoy the new board and see you again soon 🤙

Rated 5 out of 5 stars

Brilliant in store in braunton and…

Brilliant in store in braunton and online .., I even forgot to add my discount code but they kindly honoured it at a later stage snd gave me a discount .. will definitely be buying more from Tiki
Thank you x

28 July 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

hanks so much for the brilliant review! We’re really glad we could sort the discount for you, and it’s awesome to hear you’ve had a great experience both in-store and online. We look forward to seeing you again soon 🙌

Rated 5 out of 5 stars

Good quality t shirt

Good quality t shirt, very pleased. Excellent customer service. Quick delivery.

18 July 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for the great feedback! We're glad your order arrived quickly and in perfect condition. Always here when you need us!

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