Ticketweb Reviews 

I had managed to delete my tickets for a concert. I requested them and received an email saying the team was busy and it might take a while. Tickets were re-issued less than two hours later. Great service from Hanz Godwin T, much appreciated.

Hanz dealt with my refund request very promptly and efficiently. He responded almost immediately to my request and after providing Hanz with the required evidence of the event rescheduling, processed the refund straight away. Excellent customer service!

I got excellent last minute service from Henz when I couldn’t find my ticket for a gig that same evening. I sent an email and got a reply very quickly and my ticket was emailed out to me again. Excellent service.

A gig had to be rescheduled due to injury to the artist.

I can't make the rescheculed date. I've let Hanz know, and they have immediatley refunded me without quibble.

Credit where it's due, that's brilliant service

Made a slight cockup in my booking, Hanz got it sorted very quickly and easily. Happy customer, great service.

Extremely helpful arranging my refund.

Unfortunately dates for my gig changed so I couldn't make the new date. Hanz from Ticketweb was a superstar at handling my refund and the general manner how he addressed the situation.

Thank you !

Excellent prompt service from Hanz when I couldn't find my tickets

I required help with my booking and got an almost immediate response from Hanz Goodwin T. The issue was resolved in a matter of hours from the initial enquiry.

Had an issue which was immediately sorted for me by Hanz. I was a bit panicked and he was very kind and helped resolve.

Very quick response and support to my query .
Helped with Information and additional support offered .
Helped alleviate my concerns , was very grateful that they got back to me so quickly .

I contacted ticketweb when I could not find the email that my gig tickets were contained in . I had an almost immediate response from Hanz Goodwin who re sent the tickets . Great service .

Fantastic customer service and quick service. Had an issue where i did not receive my tickets via email. When i flagged the issue staff where very quick to resolve/respond to fix it. Received them within the hour. Highly recommend..

Immediate reply and refund

Extremely quick response and action from Hanz, excellent communication and service. Thank you very much.

Was extremely anxious about my purchase as i had bought a concert ticket months ago, however had not received a confirmation and my event is in a week.
Customer service assistant ‘Hanz Godwin T’ was extremely comforting and helpful, assuring that my ticket will be sent to me nearer the date. Great service and was resolved in less than two hours!! thank you :)

I had my emails hacked and lost everything including gig ticket emails etc. I emailed Ticketweb for help with the limited info I had, purchase date and bank screengrab. Within a short time I had a reply with all my booking info and confirmation of tickets/reference. Hanz who helped me couldn’t have been nicer and it really helped me out of my panic that I’d lost everything because I’d checked out as a guest and didn’t make an account.

Booked the wrong date and Hanz sorted it out double quick.

Thank you Hanz! Absolutely excellent customer service from Hanz, he sorted the problem for me immediately and was so kind and helpful. Thank you so much 😄

I had a problem with ticket delivery but Hanz Godwin of TicketWeb was superb in sorting this out for me quickly and efficiently - really nice person to deal with.