Ticketweb Reviews 

Great customer service.
Had a problem attending an event and Ally and Sue were so supportive trying to sort out my case.
Thank you.

Hanz was very helpful and addressed and resolved my problem in a matter of minutes from the point of enquiry. Excellent customer service.

Thank you Hanz!

Issue sorted, alongside some supplementary really helpful information, within minutes from posting my enquiry.

I had a query regarding tickets for a rescheduled gig. The website was out of date, BUT after submitting a request via the "Contact Us" link my issue was sorted in literally minutes. I now have my new tickets thanks to superb support from Hanz Godwin T. Service definitely worth celebrating! Well done!!

Ticketweb offers fantastic customer service with efficient resolution times. I faced an issue with not receiving my tickets via email and the staff were quick to respond and fix it, getting the tickets to me within the hour. Even when I had my emails hacked and lost everything, Hanz was very helpful and provided all my booking details promptly. When I was anxious about not receiving a confirmation for my concert ticket, Hanz reassured me and resolved my concern swiftly. Additionally, Hanz efficiently helped me with a refund for a wrong ticket purchase, restoring my faith in the ticket industry. Overall, their service is highly commendable.

I had lost my tickets and emailed to ask if there was anything I could do, and the staff were so helpful and very quick to reply. All got sorted very easily, within only a couple of hours - thank you so much!

Hanz was so polite and professional. He processed my refund after a gig date was moved with no fuss and extremely quickly.

Thought my ticket purchase hadn't gone through so I repeated the action & ended up buying twice. Hanz refunded my second purchase the same day. Thank you.

Lowest ticket price and great online service from Hanz - thank you. My only request is offer a phone number. I would buy a lot more tickets if I could speak to someone on the phone. Online just takes too long if you have even the simplest of questions.

Hanz from Customer service fast to respond and resolve my issue.
😊 Thanks

Booked tickets for what I thought was dec 2025. Realised it was dec 2024 and emailed . Hanz organised a refund really quickly

Due to a recent illness we were unable to attend our concert. After supplying the sick note we were fully refunded.
Elaine and Hanze have been very helpful.

Quick and helpful response from Hanz in the customer service team

Louie E resolved my issue really quickly, really impressed and thankful

Very fast response for a refund for a rescheduled event

I hadn't received my tickets and didn't realise until an hour before I was due to leave for the gig. Emailed via the link more in hope than expectation, and kudos to Hanz he had the tickets in my inbox 15 mins later.

I spent nearly £300 on tickets for a concert and received an email confirmation. The tickets were marked 'reserved seating' with no row or seat numbers. I phoned another company to ask about reserved seating and they told me that the seats that I thought I had booked were still available and that my payment had been cancelled. Barclaycard have taken the money and there has been no refund. I am furious with Ticketweb! There are no contact details for discussion with them.

Amazing customer service! Much appreciated

Fantastic customer service from Louie. Responded to my email the next working day & sorted out my request for a refund on my tickets due to one of the 2 headlining bands withdrawing from the tour.