TicketSales.com Reviews 

29,266
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 5,831 reviews, reviewers had a great experience with this company. Customers found the ticket purchasing process easy and fast, appreciating the straightforward steps. Many praised the website's clear navigation and useful presentation of event details, often including views from seat locations or general sections. People noted that prices were frequently displayed clearly, sometimes inclusive of fees, and found them reasonable. However, some customers noted concerns regarding pricing, particularly unexpected charges or the use of US dollars for Canadian events. A few other people also felt that the exact seat location or view from the seat was not always clear, making it difficult to choose. Some reviewers were not happy with orders not processing correctly or tickets not being available as expected.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding the process easy to... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing frustration over the site... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the process easy and fast to... See more

Price

Clients share negative opinions on price, with many reviewers expressing frustration over unexpectedly high... See more

Location

Reviewers mention ambiguous feedback about location, with some finding it easy to determine seat locations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site is easy to navigate. Easy to read ticket price. Map of the general seating section is easy to read. It would be nice to be able to click on the actual seat to see even more detail. Overall easy a... See more

Company replied

Rated 4 out of 5 stars

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know whe... See more

Company replied

Rated 4 out of 5 stars

I tried to get 1 more ticket using AXS and the site said sold out. Through this venue, I successfully found the ticket at a fair price.

Company replied

Rated 4 out of 5 stars

Upper section 3. No row designations. Would like to see actual seat locations when making selection. Good, not great experience. That said, looking forward to the show.

Company replied


Company details

  1. Event Ticket Seller
  2. Event Technology Service
  3. Hobby Store
  4. Online Marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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4.1

All reviews

(29,266)

5,106 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience! Quick and easy.

21 June 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Michael,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

It was straight forward

It was straight forward

22 June 2025
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Eldon,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Echo 5 Delta

Your site was user friendly to use. The only thing I would have like was to know exactly where I'm sitting, a view of the seating arrangements would be cool. First time to your establishment. Looking forward to the concert.

19 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ruben,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Great job in easy transfer.

Everything went smoothly 😌

21 June 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Rodney,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

I bought my tickets on the fly while I…

I bought my tickets on the fly while I was busy cause I wanted to enjoy a show with my wife. When I walked in the door man told me my tickets were no good and I got scammed. He still let us in. Normally 2 tickets cost 20 a piece. I paid you 67 a piece. I would like 80 dollars of my money back

20 June 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Michael,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 2 out of 5 stars
TicketSales.com logo

Reply from TicketSales.com

Hello Dwayne,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event. You should have received an email when the order was confirmed with the estimated “in hand” date provided by the seller.

Please note: Many venues do not release their tickets until closer to the event, sometimes even waiting 24 hours prior to sending out e-tickets.

To lay your concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

tickets were fradulent…

purchased fradulent tickets that could not get us in the venue. Called customer service and they said they do not guarantee the tickets as they are a re saler, so i'm out$240 and my evening ruined . Use this site at. your own risk

20 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Kevin,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Very easy...

21 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ron,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Stampede Ticket Purchase

Was a Good experience to purchase tickets for
Ponoka Stampede 2026 for both the Grandstand Show
(Dwight Yoakum)
and the Rodeo Saturday Nite

KS

20 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ken,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 2 out of 5 stars

Too much typing to get tickets

20 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Beth,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

This was fairly easy

This was fairly easy, but I would have enjoyed better visibility of my seats while picking.

19 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Robert,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

So easy and fast!!

20 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 2 out of 5 stars

It is expensive fees for nothing.

20 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Heather,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns. We are a secondary ticket resale marketplace and not the primary venue or performer. Our goal is to give you access to the widest selection of event tickets offered by our large network of trusted sellers.

We're sorry to hear you thought the service charges were too high. Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.

We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish.

We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

It was good

It was good thank you

20 June 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Elijah,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy transaction

19 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

This is my first time

This is my first time

19 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Kenneth,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

I appreciated the stage views from the…

I appreciated the stage views from the seat location. Allowed me to choose a preferred view.

19 June 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Candace,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars
TicketSales.com logo

Reply from TicketSales.com

Hello Cheryl,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event. You should have received an email when the order was confirmed with the estimated “in hand” date provided by the seller.

Please note: Many venues do not release their tickets until closer to the event, sometimes even waiting 24 hours prior to sending out e-tickets.

To lay your concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Process was good

Process was good. As a first time attendee for this arena I wish there was actual photos to see the actual view with the seat section choosen.

19 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Keiera,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Fast and easy

Fast and easy

18 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

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