TicketSales.com Reviews 

29,263
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 5,831 reviews, reviewers had a great experience with this company. Customers found the ticket purchasing process easy and fast, appreciating the straightforward steps. Many praised the website's clear navigation and useful presentation of event details, often including views from seat locations or general sections. People noted that prices were frequently displayed clearly, sometimes inclusive of fees, and found them reasonable. However, some customers noted concerns regarding pricing, particularly unexpected charges or the use of US dollars for Canadian events. A few other people also felt that the exact seat location or view from the seat was not always clear, making it difficult to choose. Some reviewers were not happy with orders not processing correctly or tickets not being available as expected.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding the process easy to... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing frustration over the site... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the process easy and fast to... See more

Price

Clients share negative opinions on price, with many reviewers expressing frustration over unexpectedly high... See more

Location

Reviewers mention ambiguous feedback about location, with some finding it easy to determine seat locations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site is easy to navigate. Easy to read ticket price. Map of the general seating section is easy to read. It would be nice to be able to click on the actual seat to see even more detail. Overall easy a... See more

Company replied

Rated 4 out of 5 stars

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know whe... See more

Company replied

Rated 4 out of 5 stars

I tried to get 1 more ticket using AXS and the site said sold out. Through this venue, I successfully found the ticket at a fair price.

Company replied

Rated 4 out of 5 stars

Upper section 3. No row designations. Would like to see actual seat locations when making selection. Good, not great experience. That said, looking forward to the show.

Company replied


Company details

  1. Event Ticket Seller
  2. Event Technology Service
  3. Hobby Store
  4. Online Marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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4.1

All reviews

(29,263)

5,106 reviews in the last 12 months

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Rated 1 out of 5 stars

Wait is too to receive the tickets

Never received the tickets, my credit card was charged also Poor service!!
It’s a scam!!!

24 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Victoria,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

The process was easy and straightforward

The process was easy and straightforward

25 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Vicki,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Quickly and easily found what I wanted!

25 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Deborah,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

When I contacted ticketsales.com they…

When I contacted ticketsales.com they have no records of this purchase

24 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Bill,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Process was easy although geography of…

Process was easy although geography of seat placement was poorly presented

24 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Dave,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Ease and convenience!

24 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Roman,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Good view of seat availability

Good view of seat availability, a range of prices, no hidden fees.

24 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Teena,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Fast Tickets Needed, Completed. Thank You for the swift access and…

Thank You for the swift access and completion.

24 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Jim,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Order got canceled

Order got canceled

24 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Jesus,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 3 out of 5 stars

Very cumbersome

Very cumbersome. Codes sent to text, email. What a nuisance.

23 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Daniel,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 4 out of 5 stars

easy to use!

22 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
TicketSales.com logo

Reply from TicketSales.com

Hello Deb,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Ai chat was only offered couldn’t talk…

Ai chat was only offered couldn’t talk on the phone and AI chat wasn’t helpful

22 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Jamie,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 1 out of 5 stars

My order was canceled for some reason

My order was canceled for some reason

22 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Sherrie,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Great experience!!

Great experience!!

17 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Vanessa,

We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

ripped off

When I realized the price was twice what I thought I tried to cancel right away and reorder lower priced tickets, I called and all I could do is chat and they said NO I could not cancel. I will not use this service again and warn as many people as I can not to use it.

20 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Anthony,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”

We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy peasy lemon squeazy

22 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Jason,

We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Good

Fair. No way to confirm it by mail. Printing becomes very hard. It is not practical.

21 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Edgar,

We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Greater then

Greater then

21 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello James,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

money taken

money taken, no confirmation email sent. unsure if tickets were purchased succesfully

20 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello David,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

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