I had great difficulty registering with Ticketone.IT. I could not complete Registration because the code that I requested be sent to my Mobile via SMS was never received. I tried multiple times to get... See more
Company replied
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I have been trying to contact ticketone the whole day today, the only thing im getting is an automated email, no response what so ever. I have a problem with verifying my phone number and i literally... See more
Company replied
The Twisted Sister gig was cancelled and I submitted my refund request on March 8th. 38 x days later no refund (138 EUR) has arrived into my bank account. This company is in the business of scamming c... See more
Company replied
Great if you have patience and perseverance, website a nightmare but eventually got there have definitely more grey hairs.Tickets bought for the opera in Palermo, Once confirmed tickets easy to downlo... See more
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Company details
Written by the company
Nata nel 1998, TicketOne è la prima società in Italia di biglietteria, marketing, informazione e commercio elettronico per eventi di musica, spettacolo, sport e cultura. TicketOne è leader in Italia nel proprio settore con diversi milioni di biglietti commercializzati attraverso la propria piattaforma multicanale. Tra i suoi clienti si contano nella musica tutti i più importanti promoter, nello sport la Federazione Italiana Tennis, la Federazione Italiana Rugby, 23 squadre di calcio tra serie A, B e LegaPro e gli autodromi dove ogni anno si svolgono le gare italiane di Formula 1, MotoGP e Superbike. E poi ancora i più noti teatri di tradizione o di intrattenimento, musical, cabaret, family show, festival estivi teatrali ed operistici, oltre che mostre e circuiti museali, gestiti principalmente dalla controllata TOSC. Dal 2007 TicketOne è entrata a far parte di un circuito europeo guidato dalla tedesca CTS Eventim (quotata alla Borsa di Francoforte) con la prospettiva di allargare ulteriormente la propria clientela estera da un lato, e di promuovere anche oltre confine gli eventi italiani in vendita dall’altro. Il Gruppo CTS Eventim apporta inoltre una forte spinta sia tecnologica che commerciale, grazie al continuo investimento sui sistemi informatici ed al lancio di servizi innovativi sia per gli organizzatori di eventi che per il pubblico.
Contact info
via Fabio Filzi, 29, 20124, Milano, Italy
- www.ticketone.it
2.5
Poor
4K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
its a great place,i like it very…
its a great place,i like it very much!specially all inside the palace.its a fantastic experience.
6 July 2025
Unprompted review
Reply from TicketOne
Thank you and best regards
Ticketone Staff
Terrible site
Cant complete registration. 4 different people in 4 different areas trying on 4 different devices and 3 different networks. Tried clearing cache but nothing works.
13 July 2025
Unprompted review
Reply from TicketOne
Dear Kim,
Have you contacted our customer service?
Regards
Ticketone Staff
Can’t complete registration to make a…
Can’t complete registration to make a purchase. 3 of us have tried and it is basically impossible. Fields that require completion cannot be completed. Have been in touch with support who eventually (after previous steps) asked me to use another device. We’ve used various devices and the problem occurs every time. What a shambles of a website, for goodness sake sort it out!!
10 July 2025
Unprompted review
Reply from TicketOne
Dear Craig,
We understand your frustration, but please note that hundreds of customers successfully register and purchase tickets through our website every day.
This suggests the issue may be related to a specific device or browser setting. Since you've already tried multiple devices, we recommend clearing your cache or using a different network, as these steps often resolve similar issues.
Best regards
Ticketone Staff
UNDELIVERED TICKETS
In November 2025 (6 months ago) I have paid for two tickets for an Arena Di Verona event Euros 160 and never received a paper or electronic ticket. The FAQ is not helpful and emails to Customer Service remain unanswered.
I DO NOT RECOMMEND THIS PROVIDER
UPDATE
TicketOne reply was not helpful. Their recommended contact with the vendor was already done days ago. The vendor declined to undertake services for TicketOne.
The TicketOne telephone hotline also remains unattended. A contact number or email address to offer any help by TicketOne was not given.
I CAN ONLY REITERATE NOT TO PURCHASE ANYTHING FROM TicketOne.
FINALIZATION
The tickets were not in my spam folder - they were never sent to me.
The hold frustration could have been avoided had TicketOne reacted early to my various emails sent and contacted Arena di Verona immediately. Finally they got in contact with me directly explaining how the tickets could be downloaded from their website.
Finally I got my tickets and go on the road to Verona just in time.
25 June 2025
Unprompted review
Reply from TicketOne
Dear Customer,
considering your own admission that our replies were found in your spam folder, we expected you would update your review accordingly — but as we all know, that's the nature of online reviews.
Regards
Ticketone Staff
Dear Matthias,
We are sorry to hear about your experience, but we would like to clarify that, as previously communicated, issues related to ticket delivery and access for events at Arena di Verona must be addressed directly with the venue’s Box Office, which is responsible for managing these specific matters.
We understand your frustration, but it’s important to note that this issue lies outside our operational scope.
For accurate and fair communication towards other customers, we kindly ask you to revise your review, as it currently attributes responsibilities to TicketOne that do not fall under our service.
Should you need further assistance in contacting the Arena di Verona’s box office, we are happy to help guide you.
Kind regards
Ticketone Staff
Dont buy anything through them!
F.... scammers. The cancel concert and give you no proper alert / information neither refund. Never ever via them!
21 June 2025
Unprompted review
Reply from TicketOne
Dear Filip,
We previously asked you to provide more details so we could assist you, but we have not received any response. Without concrete information, we are unable to offer support or take your report into consideration.
At this point, we can only assume that your intention was simply to stir up controversy rather than seek a real solution.
We remain available should you decide to provide useful information in the future.
Best regards
Ticketone Staff
Dear Filip,
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Best regards,
Ticketone Staff
I have purchased two tickets for Andrea…
I have purchased two tickets for Andrea Bocelli. I got a new iPhone and I need the etickets resent. The phone number and email used have not changed.
I have tried three times using the TicketOne Customer Service Portal. I gave details of the payment and a copy of the statement as payment proof. But no-one has replied and a week has passed.
June 24th 11:10 GMT - Submitted Additional Contact Details as requested
June 24th 15:00 GMT - No response
June 24th 19:00 GMT - No response
June 25th 09:00 GMT - No response
June 25th 09:09 GMT - TicketOne replied and will resend the ticket
June 25th 11:45 GMT - TicketOne tickets downloaded
20 June 2025
Unprompted review
Reply from TicketOne
Dear Michael,
Thank you for updating your review — we truly appreciate your gesture
Best regard
Ticketone Staff
Dear Michael,
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Best regards,
Ticketone Staff
I bought tickets for Ed Sheeran but…
I bought tickets for Ed Sheeran but when i try to login on the account it says it doesnt exist i allso cant do a password reset because it says email not recognized and when i try to create a account with the same mail it says email allready exist the event is in a couple days. I tried to contact them through the contact form but no reply.
11 June 2025
Unprompted review
Reply from TicketOne
Dear Gazular,
we confirm that your email address is not registered on the Ticketone site, so either you made the purchase on another site or you are not registered with this email address
wait for feedback from customer service
best regards
Ticketone Staff
Dear Gazular,
please note that this review platform is not the appropriate channel for customer support inquiries.
However, if you respond to our private message, we will be glad to proceed with the necessary verification and assist you accordingly.
best regards
Ticketone Staff
Difficult to make any changes...or even get a hold of someone
I purchased a ticket for the opera and want to change my seat and purchase another ticket so I can sit with my husband. Their difficult-to-navigate website leaves me frustrated - this should not be a problem to handle but I only receive a "we cannot help you" response. Calling hours are limited which makes it difficult from California. I cannot recommend their services.
9 June 2025
Unprompted review
Reply from TicketOne
Dear Jana,
we're sorry for the inconvenience you experienced. Please note that we are not the event organizer, and for this reason, we advised you to contact them directly, as they are the only ones who could assist with your seating request.
Unfortunately, when a request is made through the wrong channel, it becomes difficult to achieve a satisfactory resolution. We remain available for any support within our scope.
Kind regards
Ticketone Staff
I had an issue with receiving the TAN…
I had an issue with receiving the TAN code while trying to create my account, and the TicketOne support team went above and beyond to help. They called me personally, guided me through the entire verification process, and stayed on the line until I successfully purchased my tickets. The service was professional, patient, and genuinely helpful. It’s rare to see this level of dedication in customer support—thank you for making the experience smooth and stress-free.
9 June 2025
Unprompted review
Reply from TicketOne
Dear Customer,
thank you so much for your kind words! We're truly glad to hear that our support team was able to assist you and make the process easier. Providing helpful, patient, and reliable service is something we strive for every day, and your feedback means a lot to us.
If you ever need assistance in the future, don’t hesitate to reach out. Enjoy the event!
Best regards
Ticketone Staff
Website doesn't work!
3 June 2025
Unprompted review
Reply from TicketOne
Dear Customer,
We would like to inform you that our website is functioning correctly. Every day, hundreds of users successfully browse and purchase tickets without any issues.
Without more specific information regarding the problem you encountered, we are unfortunately unable to provide support. If you could share more details about the issue (such as the device or browser you were using, or any error message received), we would be happy to assist you further.
Best regards
Ticketone Staff
Very hard to book something...
29 May 2025
Unprompted review
Reply from TicketOne
Dear George,
We previously invited you to provide more details about the issue you reported, but unfortunately we have not received any further information. Without specific feedback, we are unable to offer assistance or verify the problem.
Given the lack of response, it seems your intent may have been more to express dissatisfaction than to seek support.
We remain available should you wish to engage constructively in the future.
Best regards
Ticketone Staff
Dear George,
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Best regards,
Ticketone Staff
No ticket, no support
Tried to buy a ticket for Pompeii, gives error in every browser I try. Tried to contact support - says "You don't have permission to access "contact form link" on this server."
Can't buy a ticket and can't contact support. Very very bad.
Despite the company stating here they tried to contact me, I never got a contact
27 May 2025
Unprompted review
Reply from TicketOne
Dear Emilija,
We previously asked you to provide more details so we could assist you, but we have not received any response. Without concrete information, we are unable to offer support or take your report into consideration.
At this point, we can only assume that your intention was simply to stir up controversy rather than seek a real solution.
We remain available should you decide to provide useful information in the future.
Best regards
Dear Emilija,
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Best regards,
Ticketone Staff
Bought 2 X tickets for the Imola Grand…
Bought 2 X tickets for the Imola Grand Prix, at 420 Euros per ticket. On arrival at the cicruit our seats were at the exact same level as the row in front of us, so we could not see the track or the screen. These were not sold as restricted view tickets, and therefore are in breach of contract. I have tried multiple times to contact Ticket One, and have no response. Very disappointed and I would like a full refund and someone to reply to my emails/messages etc
16 May 2025
Unprompted review
Reply from TicketOne
Dear Customer,
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Best regards,
Ticketone Staff
Impossible to use this service
20 May 2025
Unprompted review
Reply from TicketOne
Dear Customer,
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Best regards,
Ticketone Staff
Customer services was really patient in…
Customer services was really patient in helping me address my issue, I really appreciate it.
5 May 2025
Unprompted review
Reply from TicketOne
Dear Customer,
thank you for your review
Best regards
Ticketone Staff
Refund without delay…
We are an old couple who visited Pompeii. We bought a ticket in advance. However in the day of our visit there was a strong rain. We asked for refund and received it without delay.
However it was hard to buy a new ticket from ticketone, because we did not remember our password and could not restore it. The programming needs to be improved!
24 April 2025
Unprompted review
Reply from TicketOne
Dear Sonia,
thank you for the review, e will consider your helpful suggestion
Best regards
Ticketone Staff
Kindness.
I had to cancel a trip that I had planned to take to Italy with my sister due to a medical emergency. I contacted Ticket One to cancel ticket but didn’t think I could get a refund. They showed compassion and gave me a full refund. Clearly there’s more compassion in Italy than in UK. Thank you so much. Made a really tough time better by this gesture.
30 April 2025
Unprompted review
Reply from TicketOne
Dear Customer,
thank you for this review.
best regards
Ticketone Staff
Can't validate phone number
I tried buying tickets multiple times, but didn't receive an OTP sms code.
The emails say to try another day or check a box that says to not validate phone number - but there is no such box in the profile.
I tried contacting support through email, first time they asked when to call tomorrow - no one called.
I tried writing again, just to be asked when to be called tomorrow, and instead they called me the same day - which I missed. Tried calling back - nothing. Tried replying to the email - multiple times - nothing.
It's an extremely frustrating experience for something as simple as buying a ticket.
17 April 2025
Unprompted review
Reply from TicketOne
Dear Mikey,
As we feared, we have not received any response to our private message. We are sorry that you have missed the opportunity to make your review profitable
Best regards
Ticketone Staff
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Awful client support
Awful client support. non responsive when support needed and no refund even when you purchase the ticket insurance
12 April 2025
Unprompted review
Reply from TicketOne
Dear Amedeo,
We have sent you a private message to which we invite you to respond since, having not provided any useful data to trace the issue or issues you encountered, we cannot conduct the appropriate checks to make this review productive.
We await your response.
Best regards,
Thank you so much
Thank you so much! Much appreciated! You have been very helpful! Have a lovely weekend!
11 April 2025
Unprompted review
Reply from TicketOne
Thanks for the positive review
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