Nightmare of a website to use They have been in the process of updating their website for months now and when I log in I can t see my tickets in my account It tells you to click a link and... See more
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Visto il concerto di Liam Gallagher e John Squire al Fabrique. Buon concerto, peccato solo per la breve durata. Il luogo è stato semplice da raggiungere in auto e altrettanto è stato per il parcheggio... See more
Company replied
it was great overall, fun; unfortunatelly inside Fabrique it's very hot and one (or two girls didnt see exactly cause it all happened so fast) started to feel unwell while Tate sang You Broke Me Firs... See more
Company replied
How is it possible in a metallica concert no one was headbanging, jumping or doing mosh pits. Why where the security instructed to stop anyone if they had someone on their shoulders. This is just ridi... See more
Company details
Information provided by various external sources
Ticketmaster Italia. Leader mondiale nella vendita di biglietti per l'entertainment: Concerti, Festival, Sport, Teatro e molto altro ancora. Ora anche in Italia!
Contact info
Italy
- www.ticketmaster.it
2.7
Poor
1K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great and fast service
Great and fast service, very kind and helpfull 😊
14 February 2024
Unprompted review
Reply from Ticketmaster Italia
Dear Zorana,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
Quick reply
The stuff answered promptly to my inquiry and redirect me to another department.
20 December 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Vera,
Thank you for your review and for choosing our service.
Enjoy the show and we hope to hear from you again soon.
Ticketmaster Staff
Reply from Ticketmaster Italia
Dear Barbara,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
Ticketmaster Italy unhelpful
Ticketmaster Italy is traditionally less helpful, but the inability to change something as simple as a delivery method is absolutely unacceptable.
Then to find out the insurance they offer is only valid for Italian residents, I will be making enquiries to find out if that is valid, as European law is Europe wide. We live in an open market. So I'm not sure you legally deny me the rights that Italians enjoy.
9 November 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Brian,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has replied to both of your queries via e-mail on November 9, 2023.
Our Ticket Protection Policy falls under insurance regulations, implying that insurance coverage is intended for users resident and domiciled in Italy, because the appointed company is authorised to operate only for the Insured who reside in Italy.
Please also consider that this kind of Policy is always exclusively intended for residents in the Country where the event is taking place in any other Ticketmaster market as well.
You can also find more information about our Ticket Protection Policy in our online FAQs.
As to why it is not possible to modify a confirmed order, we also suggest you to take a look at the article "Can I cancel, change or return my tickets after ordering them?".
We also inform you that, for privacy reasons, we cannot disclose any further details about your request on a public platform such as Trustpilot.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
Help with resale process
The Ticketmaster Italy Fan Support team provided a very fast and sufficient answer to my request! Grazie mille!
6 November 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Markus,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
I received a kind and quick response
31 October 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Michal,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Italia
I received a quick response and…
I received a quick response and solution to my problem.
22 September 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Andrea,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Good response time.
Responded in a timely manner via email and was very informative.
21 August 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Claudio,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Assistenza impeccabile
22 July 2023
Unprompted review
Reply from Ticketmaster Italia
Gentile Francesco,
Grazie, la tua opinione è molto importante per noi.
Ti auguriamo buon divertimento!
Ticketmaster Staff
Unable to receive OTP code on Australian sim whilst in UK
I have tickets to an upcoming concert in Italy end of July and am travelling in the UK from Australia. I have an Australian phone number and have switched onto global roaming, but I do not receive the OTP code to log into my Ticketmaster italia account to access my tickets. I need to log in and change the name of one of my tickets but cant access the account without the OTP. Ticketmaster has responded once to my online form request stating to try again and also saying to check with my telco which I have done and the telco have confirmed there is no issue as I can receive texts from other numbers. Ticketmaster italy are now no longer responding to me. There is no way to contact ticketmaster italia as there is no phone number and my online form submissions updating this information remain unanswered.
20 June 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Joanna,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has been replying to your query via e-mail starting from June 20, 2023.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
The support has been great
The support has been great. They have responded my email super fast and have solved my problem in a very easy way.
9 June 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Lila
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon.
Ticketmaster Staff
Quick and resolutive help!!
29 May 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Marco,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon!
Ticketmaster Staff
Give me my money back!
First, please give me the money for the missed Stromae concert in Rome!
16 May 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Tomasz,
Thank you for contacting us.
We would like to point out that Trustpilot is not one of our official Customer Service channels and this may explain possible delays in responses.
We strongly suggest our customers to get in touch via our Help Centre, as this will provide a faster response.
We inform you that our Customer Care team has replied to your query via e-mail the first time on 16/05/2023, then on 22/05/2023 and lastly on 29/05/2023.
We also inform you that, for privacy reasons, we cannot disclose any further details about your request on a public platform such as Trustpilot.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
Very correct handling!…also in case of…
Very correct handling!…also in case of resale of a ticket! Thank You very much!
13 May 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Holger,
Thank you for sharing your experience and for choosing our service.
We hope to hear from you again soon!
Ticketmaster Staff
Support level second to none
The support team has been super available and punctual in their responses and they managed to help with my request faster than I expected.
Definitely recommend their support system.
26 April 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Dario,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Ticketmaster.IT still no refund after 3 years
Ticketmaster IT are still refusing to refund my Foo Fighters tickets even after providing all the information to show that I requested a refund within their timescales. After reading numerous reviews on Trust Pilot, I can see that I'm not alone in the appalling treatment from this company and how they have taken advantage of the tragic circumstances of Taylor Hawkin's death as justification to keep fan's money. I'm sure the band would be appalled to hear how we are being treated.
21 February 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Carolyn,
First of all, we would like to remind you that Trustpilot is not one of our official Customer Service channels.
We inform you that our Customer Care team has last replied to your query via e-mail on 31 July with updates about your refund.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
Reply from Ticketmaster Italia
Dear Diana,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
I was pleasantly surprised to receive a…
I was pleasantly surprised to receive a prompt and efficient reply from customer support, and also very polite and caring. So unusual these days to receive 'kind' customer support.
Bravo Ticketmaster Italy! ;)
12 April 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Jennifer,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon!
Ticketmaster Staff
early reception of tickets
Due to a move I would have been unable to receive my tickets at the adress I indicated when ordering so the Ticketmaster Staff was so kind as to send them to me a couple of months prior to the scheduled date so I was able to get them in time before my move.
27 March 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Klara,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Tutto bene . Perfetto
Tutto bene . They responded right away and resolved my issue without delay.
10 March 2023
Unprompted review
Reply from Ticketmaster Italia
Dear F Vin,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon!
Ticketmaster Staff
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