Ticketmaster Australia Reviews 

11,323
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,015 reviews, reviewers had a great experience with this company. Many customers consistently praise the high quality of the shows and performances, often describing them as stunning, amazing, and captivating. People also appreciate the seamless user experience, highlighting easy online purchasing, convenient ticket access, and the ability to add tickets to digital wallets. Reviewers frequently commend the helpful and friendly staff, who contribute to a positive atmosphere and assist with accessibility needs. However, some customers also noted issues with the ticketing system and website functionality, including difficulties with digital wallet barcodes, reselling tickets, and website blocks during purchase. A few other people also felt that staff could be unhelpful or rude, and mentioned problems with venue acoustics, obstructed views, and inadequate transport or parking options.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many praising the ease of use... See more

Location

Customers had ambiguous experiences with location, with some praising venues like the State Theatre and... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the helpfulness and professionalism... See more

Service

Consumers find service to be ambiguous, with some reviewers describing it as appalling and the worst... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising various shows and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ticketing system needs improvement. Despite putting the electronic ticket in my phone wallet, It would not scan and I had to go to the ticket office for paper tickets. Apparently, this is a fairl... See more

Rated 3 out of 5 stars

Have not been on level 2 for a long time. access to areas difficult and food areas far and few for average footy goer . North Melbourne ground announcer very annoying and loud. Cut the level down, can... See more

Rated 5 out of 5 stars

I bought tickets to the Gelong game in Melbourne for 3 of us on a trip from Brisbane. I did see the $20 option for ticket insurance but didn't choose as we all felt fine. On the way to the game i too... See more

Rated 5 out of 5 stars

I've seen the boys before at Hamer Hall (I don't know the date) BUT I couldn't miss seeing them again. It was fantastic. Your staff are always most helpful. I'm disabled & need some help getting to m... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(11,323)

1,979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

it was just so well done

it was just so well done. I would have liked to have gotten up and danced at the end but we were right at the back. A fabulous session

14 June 2026
Unprompted review
Rated 4 out of 5 stars

I enjoyed the show

I enjoyed the show, great theatre although a little chaotic getting through the doors. Don't like the ticket process as not easy to give others a ticket. Staff were very good.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

The Michael Jackson show last night was…

The Michael Jackson show last night was absolutely incredible. It wasn't just about the music and dance it told the story of his life, the sacrifices he made, and the immense pressure he carried from such a young age. As a child, he worked tirelessly to support his family, often putting his own dreams aside.

The show beautifully highlighted how important dance and music were to him, while also revealing the pain and struggles he faced behind the spotlight. The world saw a superstar who had to look perfect, sing perfectly, and perform flawlessly, but inside he was carrying so much.

As a dancer, Michael Jackson was a huge part of my childhood. His iconic moves inspired me and so many others around the world. Last night felt truly special I could almost feel his presence on stage. What an unforgettable experience and a beautiful tribute to a legend. ❤️🕺✨

14 June 2026
Unprompted review
Rated 5 out of 5 stars

The Lion King

Hade to change the date of the performance as I was unwell. Rang and spoke to a guy who was very accommodating. Seats were ok, not quite as good as the original, but could see everything. Enjoyed the performance immensely.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Think about ticket insurance

I bought tickets to the Gelong game in Melbourne for 3 of us on a trip from Brisbane. I did see the $20 option for ticket insurance but didn't choose as we all felt fine. On the way to the game i took suddenly ill and we unfortunately couldn't make it.
Wishing i had taken out the insurance i decided to contact ticketmaster and was kindly granted a refund. I realise they weren't obliged to do so but did anyway , so a big thankyou to whoever made that decision.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great show

Great show!
Unbelievable performances by all of the cast.
The way they delivered the MJ story depicting the different era’s and merging them all together was captivating.
The set and sound was amazing.
Highly recommend this show.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Best show I’ve ever seen!!!

The Lion King musical was the best show I’ve ever seen! I got to see it in the UK about a year ago and I cried then and cried now - just a beautiful overwhelming show that melts your heart and is so nostalgic, yet also new and exciting. I will definitely see this every time it comes to Australia!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Show excellent

Show excellent, brilliant 10/10
Only downfall
The show was late starting by over 30mins.
Everyone standing at theatre doors to go in.
No, apologies, no explanation, no notices especially over tanoy.
Just left everyone standing around.
But show brilliant

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Michael Jackson the Musical was…

Michael Jackson the Musical was absolutely awesome. Was so impressed with the way the actor imitated MJ. Facial expressions, body language, dance, costume, makeup. You would think it was MJ himself that you were watching. Well done! Enjoyed every minute of it.

13 June 2026
Unprompted review

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