I’ve had an issue with my tickets delivery - bought them probably first day after event was released - and haven’t received any confirmations in months. I’ve contacted Tickeine via online form and Rob... See more
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Review summary
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Reviews shaping this summary
I emailed and asked if I could change the date of the show as my partner is having an operation the week before. Chloe responded quite promptly back to say that she’s changed the date of our tickets a... See more
Company replied
We had an unforeseen issue with our tickets being at home but as both of us were working away or on holiday we weren’t going via home. Chloe from the customer service team got in touch as soon as th... See more
Company replied
The response of the initial email was amazing, just over 2hours!!! I felt that Chloe acted speedily was very helpful, went above and beyond to help us move our booking and even helped with mo... See more
Company replied
Company details
Written by the company
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Contact info
https://www.ticketline.co.uk/, United Kingdom
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4.4
Excellent
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I encountered an issue with my tickets
I encountered an issue with my tickets, which was an error on my part. Chloe gave fantastic customer service and was able to provide a very quick resolution which made our family very happy (especially the children). Thank you Chloe.
16 December 2024
Unprompted review
Reply from Ticketline
If the children are happy, we are happy too Jade 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you and your family enjoy the event 😊
Kind Regards,
TL Team
Fantastic quick and responsive customer…
Fantastic quick and responsive customer service by Chloe who solved an issue we had quickly and easily. Very impressed and looking forward to our visit.
13 December 2024
Unprompted review
Reply from Ticketline
Fantastic to hear you were impressed with the service provided for you Loubylou 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Brilliant service
I have to speak as I find, very very responsive to e mails head a reply with 15 mins , none of this wait 48 hrs for a response , very polite and helpful highly recommend it’s my first time dealing with them and if this is the way they treat their customers it won’t be my last time dealing with them will happily return . Highly recommend them . Certainly a lot better than the other ticket selling site beginning with T .
Thankyou chole for all your help
Edit .. this is my most favourite song of hers .. your reply made me smile thankyou 🥰
11 December 2024
Unprompted review
Reply from Ticketline
Seems our Customer Service team made 'Sara Smile' 😉
This fantastic feedback made us smile too @Sara, thank you 😊
We very much look forward to you using our services again in the future!
In the meantime, if there is anything else you need, please do not hesitate to get in touch 😊
Kind Regards,
TL Team
Lost Tickets
I'd been fretting about not being able to find my tickets that I'd bought much earlier in the year.
Decided to contact Customer Services by email and got an acknowledgement immediately and then after minutes Chloe had resent them to me!
Very friendly and efficient support - excellent service.
29 November 2024
Unprompted review
Reply from Ticketline
Exactly what our friendly CS team are here for jannetter ☺️
Great to hear Chloe provided an excellent service and had this swiftly resolved for you!
We hope you enjoy the show ☺️
Thank you,
TL Team
First Class Service from Ticketline Customer Services.
I often book tickets for the Bath Forum and I have to say Ticketline are the very best . They always keep me well informed. I would recommend them and their wonderful customer service department.
During lockdown I had a problem with another ticket agent and in the end the artist himself got involved to get me a refund for a cancelled show due to Covid. I couldn’t attend the rearranged date.
28 November 2024
Unprompted review
Reply from Ticketline
We couldn't agree more Cheryl - we certainly do have a wonderful Customer Service department ☺️
Thank you for the fantastic feedback, it really is appreciated!
We look forward to your future bookings with us and will be on hand if you need us ☺️
Kind Regards,
TL Team
Great customer servicec
I purchased tickets and later found I would be unable to attend.so I emailed customer service I had a very fast response from Chloe, who told me that I was not entitled to a refund but said I could swap the tickets for another show .
3 / 4 email later . A new show was book ...Great customer service and thank you chloe ..
15 November 2024
Unprompted review
Reply from Ticketline
Thank you for the great feedback Jason 😊
This is a perfect example of the work that goes on in the background of our Customer Service team.
Where we are able, we can agree to such requests with the authorisation from the venue and/or event organiser. Therefore, Chloe got in touch on your behalf to ask if they could accommodate your request, great to see she was able to make the switch for you 😊
Enjoy!
Thanks,
TL Team
Moh was very helpful in resolving a…
Moh was very helpful in resolving a refund for a ticket I no longer required and issued the correct one. Very speedy with sorting it and updated me once the matter was resolved. Thank you
12 November 2024
Unprompted review
Reply from Ticketline
Thank you for the fantastic feedback Charlotte!
Great to hear Moh had this swiftly resolved for you 😊
We hope you enjoy the festival 😊
Kind Regards,
TL Team
Reply from Ticketline
No problem at all Katie!
Great to see our friendly CS team could help you out here 😊
We hope you enjoy the event.
Thanks,
TL Team
Swapped out my ticket for free
Swapped out my ticket for free, despite the original purchase being my mistake! Prompt response too and friendly service.
11 November 2024
Unprompted review
Reply from Ticketline
We certainly wouldn't want you to 'Get a Wriggle On' to an event you could not attend Quentin 😉
Thanks for taking the time to let us have your feedback, it is very much appreciated 😊
Enjoy!
Thanks,
TL Team
Quick reply from Moh
Quick reply from Moh, to resolve my ticket issue for the great gig of Madame Claude at Band on the Wall Manchester 👍
2 November 2024
Unprompted review
Reply from Ticketline
Great to see Moh had this quickly resolved for you Libby 😊
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
We hope you had a fantastic evening!
Thanks,
TL Team
Very prompt and helpful customer…
Very prompt and helpful customer service.
25 October 2024
Unprompted review
Reply from Ticketline
Thank you for taking the time to let us have your feedback Louise, it really is appreciated 😊
We hope you enjoy the show!
Kind Regards,
TL Team
I needed to change my tickets and the…
I needed to change my tickets and the customer service team responded quickly and were really efficient and understanding.
16 October 2024
Unprompted review
Reply from Ticketline
More than happy to help you out here Russell!
Congratulations on the fantastic news, a very exciting festive period to look forward to 😊
Thank you for letting us have your feedback, it really is appreciated 😊
Thanks,
TL Team
Extra ticket help !!! …
Contacted the customer relations team with a panicked request to get a couple of extra tickets for Mike & the Mechanics. Chloe ( what a star) was straight back, found adjacent tickets and ,quick as a flash , she booked and dispatched the extra’s . Brilliant service, will defo use again. X
16 October 2024
Unprompted review
Reply from Ticketline
Thank you for the amazing feedback Stuart!
Great to hear Chloe in our customer service team could work her magic for you, she really is a star ⭐
I hope your friends enjoy the surprise, such a lovely thing for you to do 😊
Enjoy the show!
Thanks,
TL Team
Reply from Ticketline
Wonderful to hear you received an awesome service from our lovely CS team Keith 😊
We really appreciate the feedback, thank you 😊
Enjoy the show!
Kind Regards,
TL Team
Prompt response and very good service
Chloe in Customer Services responded to our query regarding missing tickets very promptly and the problem was solved in less the five minutes! Very good service.
20 September 2024
Unprompted review
Reply from Ticketline
That certainly is a prompt service Robyroy 😊
Thank you for taking the time to let us have your feedback, much appreciated!
We hope you enjoy the show 😊
Kind Regards,
TL Team
Really wanted tickets for Alec Benjamin…
Really wanted tickets for Alec Benjamin and the presale was available the day before my daughter's birthday. Got a code but the link via the official site was broken. Decided to ring customer services on the off chance as I could buy tickets for everywhere except Manchester.
They were brilliant and sorted it out over the phone with me. Was able to gift tickets to my daughter for her birthday the following day and she was absolutely made up.
Thank you so much 😊
11 September 2024
Unprompted review
Reply from Ticketline
Amazing @J Smith 😊
This is exactly why we continue to offer a personal service with actual humans at the other end of the line!
Wonderful to hear your daughter was made up with her gift and belated birthday wishes to her 🎉
Thank you,
TL Team
Dealt with my issue very efficiently…
Dealt with my issue very efficiently and with the result I wanted.
13 September 2024
Unprompted review
Reply from Ticketline
Great to hear our friendly CS team provided an efficient service for you Ryan 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
We were very happy with customer…
We were very happy with customer service (Chloe) because we had received tickets as a gift to see a show that we had previously purchased tickets for. We contacted customer services with details of both sets of tickets & Chloe made it very easy to swap the tickets for another show of our choice at the same theatre. So THANK YOU TICKETLINE!
5 September 2024
Unprompted review
Reply from Ticketline
And THANK YOU for the fantastic feedback Fiona!
Great gift choice by the way 😉
We hope you enjoy the events 😊
Kind Regards,
TL Team
Moh is brilliant
Moh helped me rectify a daft mistake I made when purchasing tickets and was so helpful, kind and speedy with his aid!
Thanks for being awesome.
24 August 2024
Unprompted review
Reply from Ticketline
Exactly what our helpful Customer Service team are here for Tess!
Thank you for letting us have your feedback, we are sure Moh will be extremely pleased with your wonderful comments 😊
Kind Regards,
TL Team
E-tickets not arrived
Very quick response when I contacted to say I hadn’t received my e-tickets.
Thanks Moh, you’re a legend!
24 August 2024
Unprompted review
Reply from Ticketline
We completely agree Lucy - Moh certainly is a legend 😊
Great to hear this was swiftly resolved for you!
Thank you for letting us have your feedback, it really is appreciated!
Kind Regards,
TL Team
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