I’ve had an issue with my tickets delivery - bought them probably first day after event was released - and haven’t received any confirmations in months. I’ve contacted Tickeine via online form and Rob... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed and asked if I could change the date of the show as my partner is having an operation the week before. Chloe responded quite promptly back to say that she’s changed the date of our tickets a... See more
Company replied
We had an unforeseen issue with our tickets being at home but as both of us were working away or on holiday we weren’t going via home. Chloe from the customer service team got in touch as soon as th... See more
Company replied
The response of the initial email was amazing, just over 2hours!!! I felt that Chloe acted speedily was very helpful, went above and beyond to help us move our booking and even helped with mo... See more
Company replied
Company details
Written by the company
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Contact info
https://www.ticketline.co.uk/, United Kingdom
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4.4
Excellent
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Unlike all other ticket agencies, Ticketline customer services and their representative, Chloe replied to my messages within minutes and were helpful and professional. Brilliant service.
31 July 2025
Unprompted review
Reply from Ticketline
We couldn't agree more Dave, our Customer Service team really is brilliant 😊
Thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoyed the event.
Kind Regards,
TL Team
Customer service is very helpful and…
Customer service is very helpful and friendly.
Additionally thank you to Chloe, for responding to my enquiry very quickly and resolving it <3
30 July 2025
Unprompted review
Reply from Ticketline
Wonderful to hear you found our Customer Service friendly and helpful Maria, exactly how it should be 😊
Chloe is a highly experienced member of the team which means she can have issues resolved in no time at all.
Thank you for letting us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Quick polite response to help me…
Quick polite response to help me resolve an issue I created.
28 July 2025
Unprompted review
Reply from Ticketline
It's our 'Favourite Problem' Barbara 😉 Takes no time at all to resolve!
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the show 😊
Kind Regards,
TL Team
Won't refund fully for a cancelled event!
An event we had booked tickets for through Ticketline was cancelled due to unforeseen circumstances. Ticketline only refunded the face value of the tickets, not the Booking Fee or "Shipment fee" (what is this in the case of e-tickets, anyway?). When I phoned to inquire about this, I was told that this is their policy. Totally outrageous, sharp practice not to offer a no-quibble full refund. My advice is to avoid this company at all costs - we certainly will from now on.
25 July 2025
Unprompted review
Reply from Ticketline
Hi Gordon,
We are sorry to hear you are unhappy with the refund policy.
As with all major booking agents, in the event of a cancellation, booking fees are non-refundable.
Where an event organiser informs us of the cancellation of their event and instructs to issue ticket refunds, fees are retained as per the terms and conditions agreed to at the point of sale.
When an event has been cancelled, we will refund the face value of the tickets but not the booking or processing fees, due to the circumstances being beyond our control.
We understand that this can be frustrating for you. However, our charges cover all costs associated with running our business including the service of providing/issuing tickets and where necessary keeping customers up to date and processing refunds.
When an event is cancelled, we actually have to do a lot more work and incur further card processing fees for which we get no additional income.
If you would like to discuss further, please feel free to contact us at customerservices@ticketline.co.uk
Kind Regards,
TL Team
superb customer service from Chloe
superb customer service from Chloe when i lost my ticket
Will definitely use ticketline again
22 July 2025
Unprompted review
Reply from Ticketline
Fantastic Martin! Exactly what we are here for 😊
Great to hear Chloe provided a superb service for you!
We look forward to you using Ticketline again in the future, and as you have already discovered - our wonderful CS team are always on hand to help if needed 😊
We hope you enjoy the event.
Thanks,
TL Team
Very helpful and accomodating
Spoke to Rob who, very quickly sorted my tickets due to a cancelled show. No hassle and all sorted within 3 emails. Very happy with the service.
27 June 2025
Unprompted review
Reply from Ticketline
No problem at all Leanne!
Great to hear you were very happy with the service Rob provided.
We certainly wanted to help you get 'Where *you* wanna be' 😉
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the show 😊
Thanks,
TL Team
quick response and happy with the…
quick response and happy with the outcome
27 June 2025
Unprompted review
Reply from Ticketline
Fantastic to hear you were happy with the outcome from contacting our friendly Customer Service team @LB ☺️
Thank you for taking the time to let us have your feedback, much appreciated!
Kind Regards,
TL Team
Excellent customer service!
I couldn’t locate my tickets for an event happening the next day. I emailed Katie from customer services.
She got back to me straight away and sent me replacement tickets.
Excellent customer service I was very happy that it was resolved so quickly.
27 June 2025
Unprompted review
Reply from Ticketline
No problem at all Nicola!
Given enough time (morning of a weekday event, or the Friday morning before a weekend event) we are always able to arrange replacement tickets if need be. We want to ensure everyone gains entry to their chosen event without issue.
Great to hear Katie had this swiftly resolved for you!
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Accidentally booked wrong day for a…
Accidentally booked wrong day for a music fest , emailed them and very quickly changed days no charge brilliant customer service
21 June 2025
Unprompted review
Reply from Ticketline
Fantastic Matthew! 😊
Great to see Moh had this swiftly arranged for you! Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets.
Thank you for taking the time to let us have your feedback, it is very much appreciated.
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Totfest Booking Amendment
I recently needed to change the location (due to dates) for an event we had booked. I emailed Ticketline to assist and they could not be more helpful. Their service was efficient and friendly. Thank you to Chloe for making the change to my booking. It is greatly appreciated
18 June 2025
Unprompted review
Reply from Ticketline
No problem at all Stephanie, exactly what we are here for 😊
Provided an event organiser allows such requests, we are more than happy to accommodate a switch of tickets to suit. Great to hear Chloe had this swiftly arranged for you!
Thank you for taking the time to let us have your feedback, it is very much appreciated.
We hope you enjoy the festival 😊
Kind Regards,
TL Team
Easy to book tickets and customer service was brilliant …
Easy to book tickets and customer service was brilliant. I contacted them to see if I could transfer my tickets to next years event as my daughter was unable to attend due to a scheduled hip operation. Customer services Chloe, replied within a few hours and everything was sorted straightaway. Amazing service.
5 June 2025
Unprompted review
Reply from Ticketline
No problem at all Maureen, thank you for letting us have your feedback!
This is a perfect example of the work that goes on in the background of our brilliant customer service team.
Any requests need to be authorised by the event organiser in order for us to action, so thanks for bearing with us while we got approval for you ☺️
We wish your daughter all the best for her upcoming surgery and a restful recovery.
Kind Regards,
TL Team
Great customer service
Great customer service by email. A very quick reply, Chloe was very helpful
5 June 2025
Unprompted review
Reply from Ticketline
Fantastic Becky!
Exactly the reason we much prefer the personal approach with actual humans monitoring all incoming communications, it really is so much easier for our customers to get swift responses/resolutions from our experienced team ☺️
Thank you for taking the time to let us have your feedback, it is very much appreciated!
We hope you enjoy the match!
Kind Regards,
TL Team
Great customer service
While the website isn't great the customer service was fantastic. I selected seats during booking but different seats came through on my tickets. I emailed customer services and Chloe responded immediately and corrected the mistake promptly. Couldn't have asked for a better experience. Thank you Chloe!
4 June 2025
Unprompted review
Reply from Ticketline
Wonderful to hear you think our customer service is fantastic RR - we think so too ☺️ Chloe certainly was quick off the mark with an immediate response!
You will also be pleased to know, we have some exciting improvements in the pipeline for our website ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated.
We hope you enjoy the festival!
Kind Regards,
TL Team
Excellent customer service
The customer services team were superb. I was assisted by Chloe, who was quick to respond and found easy, pragmatic solutions. Really appreciate the ease of use and interactions as it made the whole booking process so much easier. Thanks very much!
22 May 2025
Unprompted review
Reply from Ticketline
We couldn't agree more, we really do have a superb customer service team ☺️
Wonderful to hear you found contacting the team and getting a resolution easy - that is exactly our aim!
Thank you for taking the time to let us have your feedback, it is very much appreciated!
Enjoy the festival Ted!🤘
Kind Regards,
TL Team
I had no hope when messaging customer…
I had no hope when messaging customer service late in the evening on Saturday about the issue I had with tickets for event on Sunday… yet it was all sorted for me in the morning! Superb customer focus, thank you!
18 May 2025
Unprompted review
Reply from Ticketline
No problem at all Maja!
Our super Customer Service team do work ad hoc hours when we have big events coming up for those last minute queries, we really want to see everyone gain access to the event without issue.
Thanks you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Miasing festival ticket
The quick response was excellent and unexpected, I did not expect to hear anything for a couple of days. The situation was also resolved quickly within minutes
15 May 2025
Unprompted review
Reply from Ticketline
We certainly don't want our customers waiting around for a response, so we really do try to have things resolved as soon as we can ☺️
Great to hear you were happy with the service provided @customer and thank you for taking the time to let us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Very helpful service
I spoke to the advisor, Moh, who said the tickets I wanted for my daughter were sold out. He advised there were 2 available on their sister site and wished me luck. I managed to get the tickets and I have the happiest daughter ever. She is absolutely thrilled. I'm really grateful for Moh giving me that information instead of just saying they were sold out and ending the call. I'm not up to date with buying tickets so I wouldn't have known about the other site or that it was trustworthy etc. Many thanks to Ticketline (and Moh) for doing a great job for us.
14 May 2025
Unprompted review
Reply from Ticketline
Absolutely wonderful to hear the advice given by Moh has made your daughter happy Lindsey, we certainly are here to help ☺️
We do understand ticket buying can be a little stressful knowing if you are purchasing from a genuine website, which is why we continue to offer a Customer Service helpline for reassurance.
Great to hear you found our official re-sale site, Fanticks - all listings are individually approved by the team which means buyers can be confident they are purchasing from a trusted source.
Thank you very much for your feedback, it really is appreciated!
We hope your daughter enjoys the event ☺️
Kind Regards,
TL Team
I couldn’t find my tickets in my inbox…
I couldn’t find my tickets in my inbox and emailed customer services, Chloe responded within minutes and resent the tickets.
Great service.
2 May 2025
Unprompted review
Reply from Ticketline
John - we wouldn't want to leave you wondering Where Are You Now When I Need You? 😉
Great to hear Chloe had this resolved in minutes for you!
We hope you enjoyed the gig 😊
Thank you for providing us with your feedback, it really is appreciated!
Kind Regards,
TL Team
Great customer service
Great, responsive customer service from Chloe who persevered to fix my issue.
29 April 2025
Unprompted review
Reply from Ticketline
Fantastic Natasha!
Those pesky spam filters do like to block e-tickets from time to time, but we can always work around that to ensure your tickets are delivered safely ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Lovely & Brilliant, Above and beyond
Customer service is amazing, Moh is the best one.
Lovely & Brilliant, Above and beyond
Kind Regards
Leandro.
24 April 2025
Unprompted review
Reply from Ticketline
We couldn't agree more Leandro, we really do have an amazing Customer Service team ☺️
Moh is a highly experienced member of the team and always goes above and beyond, he will be extremely pleased with your comments ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated.
Kind Regards,
TL Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.