I bought my family a few tickets to a Tottenham vs Brighton game in London back in April of 2023. When we arrived to the match, After going into the shop! The reception told us our tickets were alread... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It would be zero stars if you didn’t have to give a minimum. Notified 1 day before the match that the tickets we purchased months before would not be available. Bit late in the day when the match is i... See more
My son bought two ticket for Arsenal Everton game this Saturday back in December and has just received an email saying that these tickets can't be fullfilled for some reason. No refund offered just a... See more
I am Norwegian, and I was so sceptic and worried due to different bad reviews of Ticketgum. But my experience has been good! Tickets for premier league, Tottenham hotspur stadium. Tottenham vs. West H... See more
Company details
Written by the company
Our company was established by professionals in the field, who understand the need of people all over the world to experience the amazing ambiance of sports events from the front rows, to sit in the stadium with thousands of fans and feel the game's electrifying atmosphere. An experience that everyone, be it a sports fan or not, will remember and cherish for years to come. We also understand the need of our customers to feel safe and secure when buying the tickets, therefore, we have developed an innovative and unique system that offers each client a personal service by one of our customer service staff members, from the moment of purchase to the day of the match. The interactive interface of our website allows easy and efficient accessibility to all necessary information. We are committed to provide tickets to the most desirable events, at the best prices, together with an enjoyable buying experience and courteous service.
Contact info
Calle Blames 173, 4-2, 08006, Barcelona, Spain
- sales@ticketgum.com
- www.ticketgum.com
Breach of guidelines
Great tickets for the FA Cup finale
Great tickets for the FA Cup finale, The seats were fantastic, and the atmosphere was electric. Will buy again.
Very impressed with Ticketgum service
Very impressed with Ticketgum service, tickets for Europa League Final arrived on app quickly and the follow-up emails to ensure I had received them were appreciated too. Will definitely use again and recommend to friends.
Second time using ticketgum and as…
Second time using ticketgum and as before, amazing service and we had the best seats at the man city v West ham game. Recieved the tickets 2 days before match Customer friendly website and easy to reach customer care . 100% recommended
Very good experience at Europa League…
Very good experience at Europa League Final. Customer support was great as they made sure I had my ticket. I even ordered a section 3 ticket and got section 2. Great company!
Great service
Got the tickets in a timely manner and the process at the venue was easy, the company was always in contact with me offering support if needed.
Recently used ticketgum for tickets for…
Recently used ticketgum for tickets for an EPL match. They were great. They sent timely emails, answered questions I had, and got me the tickets two days before the match. I will definitely use them again.
A complete scam
A complete scam. Paid hundreds of pounds for two of the best seats to see Tottenham Man C, and they gave me two seats high up, and in different rows! They told me that hidden in their small print it's stated that seats may not be together. This company should be shut down.
Very smooth transaction
Very smooth transaction, and support communication
Watched a great match! Thanks
1) the site is definitely legitimate as I was a bit a skeptical at first, but turned out with great seats,
2) the customer service help on what’s app was extremely quick and instructions were clear,
3) I would recommend to anyone who is not able to get a ticket for a big game but would like to go at the last minute.
The only concern I had was the price - I was obviously willing and ready to pay more than a normal ticket price, but felt it was still a bit steep.
But overall, it was a great experience.
Arsenal vs Chelsea - pitch side at the half way line
Ordered 4 tickets for Arsenal vs Chelsea. Got super tickets right on the half way line.
First time using TicketGum so was nervous the tickets wouldn't arrive, or we would have issues getting in or that someone would be in our seats. In the event, it all worked perfectly. No issues at all.
I would have preferred to have the tickets more than 5 hours before the match or to be told a more exact time when I would get them.
However, all worked out well. Seats were super. Will use them again.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - they say that they GUARANTEE seats to be together yet on match day they told me they had problems with their supplier and our seats were NOT together, even though they claim they GUARANTEE this.
When I provided feedback on Trust Pilot before they had the nerve to come back to me with the following which is NOT GUARANTEED so don't quote that it is and DONT CHARGE FOR GUARANTEED TICKETS, I'm still waiting for a refund which they offered on the day but I had already travelled to Liverpool the night before (300 miles away):
"We always strive to do everything in our power to ensure that our customers are satisfied with our service.
However, in this instance, we were unfortunately unable to source the tickets together due to unforeseen issues with our suppliers"

Reply from Ticketgum
Arsenal V Chelsea
Great seats , good service.
No issues.
I have used Seatsbay many times and would recommended them.
This is the first time I bought ticket…
This is the first time I bought ticket from TICKETGUM for the ARS/CHE game. We came from Asia.
We got the seats we chose and it was wonderful and TICKETGUM is real !!!
However, it created alot of anxiety for it tickets delivery and we didn’t receive the tickets until hours before kick-off. At time of purchase, we were given specific seating details and why the delivery cannot be any earlier ?
Also read some negative reviews has further fueled our anxiety.
I hope TICKETGUM can improve on the delivery timing and I will be back for sure.
Getting good Football Tickets
Great service. We got the tickets easily. We had a great seats and saw a very good game of Manchester City vs Chelsea. Highly Recommend it!
Bought tickets for el clasico in…
Bought tickets for el clasico in Madrid. Delivery at hotel one day earlier, excellent position, most important as promised.
Thank you so much for making my 10 year old son happy with his birthday gift
Smooth process
3rd time using this company. Smooth process. Great seats for FA cup semis!
Great customer service but lacking transparency
I must say that the overall process was quite challenging and caused me unnecessary stress.
Firstly, the lack of transparency in the ticketing process was disconcerting. After making the payment, I expected to receive immediate information about my seat locations. However, I only received this information upon receiving the physical tickets. To my dismay, I was assigned the least desirable seats in my chosen category, located at the far end of the category with obstructed views due to the roof protrusion.
Furthermore, I was promised electronic tickets but instead received physical membership cards, which I found to be a security risk. Additionally, despite paying for seats together, my companions and I were seated three seats apart. Fortunately, the other attendees were understanding and we managed to exchange seats.
Despite these challenges, I must commend their customer service team for their exceptional support throughout the process. Their professionalism and willingness to assist made a significant difference in my overall experience. It is solely due to their efforts that I am considering using their services again in the future.
Great service, Great seats
Great service. We got the tickets easily. We had a great seats.
I used the WhatsApp chat service and got a fast and useful response. Highly recommended!
This is the third time I bought tickets…
This is the third time I bought tickets from ticketgum and I will be back again..
An amazing Classico that met all expectations.
Many thanks to customer service who were with us all the way..
Do Not Use This Company They Will Let…
Do Not Use This Company They Will Let You Down. Despite paying £700 for two tickets to the FA Cup Semi Final and the money leaving my account. The tickets never arrived even though I was in touch with them the day before an assured there was no problems. Not sure if this a scam company or not but will see if I get my money returned. I will post daily so that anyone thinking of using these clowns is aware of the risks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.