We received our tickets about one week in advance, which was a relief. We could not upload them on the app at first, but agents online and over the phone helped us tremendously and efficiently, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like that the pricing is 100% upfront unlike many other ticket services. Because it is a resale platform, it does take a little bit sometimes for the prior owner of the tickets, to transfer to you.... See more
Company replied
Today, I ordered tickets for an Eagles concert at the Sphere in Vegas. The website is very user friendly with respect to searching for tickets. Shortly after paying for the tickets (no additional f... See more
Company replied
This is my first time using Ticket Club since they have moved to the Trustpilot app. While it was a little complicated getting set up with multiple variations - e-mail, cell phone and the app passw... See more
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Company details
Information provided by various external sources
Ticket Club is a membership site for tickets to concert, sports, and theater events. Members save money on tickets to the events they want to see, with low prices and no service fees. It's similar to Amazon Prime, Sam's Club, and Costco - except for tickets. We offer our members tickets without any additional service fees, which are added fees added on (typically at checkout) by almost every company in the industry. These fees constitute most of the profit of many ticketing sites, and can raise the price of tickets from anywhere from 10% to 30% or more. We don’t charge those fees, and the first price members see on our site for a ticket is the exact same price that the ticket will be at the end too. The only other charge (aside from the tickets) is for shipping, which is variable depending on the shipping method chosen. Our ticket prices are all at Club price, but you don’t need to be a member to see those - anyone can buy tickets from our site, members just don’t pay service fees.
Contact info
75 Gerber Road East Suite 106, 06074, South Windsor, United States
- (855) 575-8322
- customersupport@ticketclub.com
- www.ticketclub.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ticket Club
Thank you for letting us know about your experience. We appreciate all feedback. We hope you enjoyed the game.
Smooth process!
13 April 2025
Reply from Ticket Club
Thank you so much for letting us know of your experience. We hope you sang along and enjoyed the musical!
Great seats,good price!
Great seats,good price! Lowest fees for after market tickets. I'll definitely purchase hase from here again!
21 February 2025
Reply from Ticket Club
That's awesome! It’s always satisfying to find great seats at a good price—especially with low fees. Sounds like TicketClub.com really delivered for you.
Tickets were delivered on time and as…
Tickets were delivered on time and as advertised with no additional fees.
29 April 2025
Reply from Ticket Club
We appreciate the positive review, thank you. We hope you enjoyed the game!
Reply from Ticket Club
Thank you for your review; we're happy to hear our client's are happy with us. We hope you enjoyed the concert!
Made transaction easy!
15 April 2025
Reply from Ticket Club
Thank you for your review! We're happy to hear of your positive experience and look forward to next time. We hope the game was a good time.
Reply from Ticket Club
Thank you so much for your positive comments. We hope you enjoyed your game!
Reply from Ticket Club
We appreciate you taking your time to leave us a review! We're glad you were satisfied with your experience and hope the game was just as good!
Company kept its word
Company kept its word. NO SERVICE FEE. saved me $65 per ticket on 8 tickets.
I try to use Ticket Club whenever I can.
15 April 2025
Reply from Ticket Club
Returning customers are awesome; thank you so much!! We strive to give our client's the best prices and service. We look forward to helping you with your next event purchase.
Always good service and prices
Always good service and prices. If there is an issue with ticket transfer, phone assistance is quick and helpful.
26 January 2025
Reply from Ticket Club
We're always glad to assist as/if needed. Thank you for your continued business.
Reply from Ticket Club
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we're looking forward to serving you again soon!
It is a very easy app and really like…
It is a very easy app and really like there not being any fees.
31 March 2025
Reply from Ticket Club
Thank you for your feedback! We're glad to hear that you find the app easy to use and that the absence of fees is something you appreciate. We hope to serve you again!
Decent prices
Decent prices, good seat selection and no fees. This is the second time I have used ticket club. Another great experience.
14 August 2024
Reply from Ticket Club
Thanks for the great feedback! We're so glad to hear you had another positive experience with Ticket Club. We look forward to serving you again!
Terrible
Terrible, unable to resell or securely transfer tickets. Will never use Ticket Club again.
25 January 2025
Reply from Ticket Club
We're really sorry to hear about the trouble you faced with reselling or transferring tickets. We understand how frustrating this must be and appreciate you sharing your experience. Your feedback is important to us. If you’d like, please contact our support team so we can try to resolve this issue for you. If you have any questions, comments or concerns about tickets or an order you placed, please email us at customersupport@ticketclub.com. If you have an urgent question about an order placed on Ticket Club, please call us at 855-575-8322 for faster service. Our call center is open 7 days a week, 365 days a year, from 9 a.m. to 9 p.m. EST.
Reply from Ticket Club
Thank you for the great review! We're so happy to hear you had an awesome experience. We appreciate your recommendation and look forward to serving you again soon!
Reply from Ticket Club
Thank you for your feedback! We’re so glad to hear you enjoyed your seats. We hope you had a great time at the event!
Confusing - But worth the money
1. My package included gifts which were to be shipped. My email confirmed shipment by 3/15… it was shipped on 3/20. Which I understand I won’t need my ‘gift bundle’ for the game, it is about the principal.
(The gifts were amazing-worth the money)
2. My VIP package included (2) $50 vouchers for food/drinks. When I went to order and the total was $44 (only food was being purchased) and upon scanning the QR code it was for 20% off….
The emails were confusing and general.
Ticketclub did compensate for the issues I had. The customer service was very kind and very helpful.
22 March 2025
Reply from Ticket Club
Thank you for your feedback. We apologize for the delay in shipping your gift bundle and the confusion with the food/drink vouchers. We understand the frustration this caused, especially with the discrepancy in the offer. We appreciate your business and hope to have the opportunity to serve you better in the future.
Tickets canceled at last minute😖
24 hours before we were supposed to go see Blake Shelton and Craig Morgan at Mohegan Sun they call us to tell us our tickets are canceled and they’re offering us tickets seats farther back and they will compensate us $50. Stressful and annoying to say the least as it took another 12 hours before we finally received the tickets The day of the show.
I’ll never use ticket club again😖
21 March 2025
Reply from Ticket Club
We sincerely apologize for the inconvenience and frustration you experienced with your ticket order. We understand how stressful this situation must have been, and we’re sorry for the delay and confusion. Your feedback is important to us. We hope you'll reconsider using Ticket Club in the future.If you have an urgent question about an order placed on Ticket Club, please call us at 855-575-8322 for faster service. Our call center is open 7 days a week, 365 days a year, from 10 a.m. to 9 p.m. EST.
I received what I paid for
I received what I paid for. Purchased 4 tickets that's what I received.
1 March 2025
Reply from Ticket Club
Thank you for your review! We hope you enjoyed the game. We appreciate your business!
DO NOT BUY FROM THESE PEOPLE -they…
DO NOT BUY FROM THESE PEOPLE -they moved an event over a year out on 4th of July weekend and stole over 100 dollars from me. Use someone else - this company is unethical & I pray they get shut down.
11 March 2025
Unprompted review
Reply from Ticket Club
We're truly sorry to hear about your experience. Please reach out to our customer service team so we can look into this and hopefully resolve the issue. Your feedback is important to us.
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