Ticket.dk Reviews 

Never book a flight through Ticket.dk! I booked a flight from Copenhagen to London for January before the Omicron wave hit and have been trying since early December to rebook it. When asked about the procedure, all info I ever got is that first I have to pay a support fee (300 DKK) before they can look into options. So I did that and then never heard back again. I had to reach out again, resulting in a mail stating that they have looked into options and can rebook my flight- without providing any dates/times/information on the flights they were suggesting! The mail also informed me (as every mail I got from that), that I had 10hours to pay the fee to agree, otherwise the offer would expire. The fee for rebooking was 3x more expensive than the flight booked, as well as 3x more expensive than what the airline I have the flights with offers for that period. The flights are with SAS and SAS specifically state on their homepage that, when booking with them directly (after October 2020, not for domestic travel), you can rebook without any charges. Lessons learned here: NEVER book with Ticket.dk again, rather book through the airline directly.
P.S.: They also do not provide a phone number, so you cannot contact anyone to look into your request- and mails are obviously answered only with their general lines, but never missing a link to pay...

unbelievably poor service. we were going home from dubai to kbh d 24 at 09.5 morning and 13.30 riga and then they think it is appropriate to give us a plane the same day at 07.35 morning as our previous flight has been politely canceled without informing us. and the next flights are d 30. so they obviously can not help

Do not order air travel on ticket dk. Is a fraud company.

They’ve been holding my money for 7 months now, the refund was done by the airline back in June 2021 for a flight bought in November 2019. I thought everything is ok at the beginning when I was given vouchers, unfortunately they couldn’t be used on the website and had to do it directly with an Air France agent. They do not follow EU rules and try to steal your money. Avoid booking with them at any costs! They’ve been keep on lying to me and putting the blame on the airline, however after investigating it was found out they had fake excuses and the amount was refunded to the agency’s card. They are not even answering my calls and totally avoiding to help my case after more than 2 years. This case was reported to the EU commission and the Danish authorities.

Customer service is non-existent.
THEY WILL NOT HELP YOU.

Never pay for seating - this is a scam for “communicating your wishes” to the airlines but its 99% that your wish will not be granted.

Der var super god service ved telefonisk support.

Not the fastest agency :-( ... and not support people available for 48h now

Had to cancel my flight two hours before departure. The money was in my account three days later. Nothing to complain about, I would recommand this company

I will never recommend or use ticket.dk again! We booked a flight to Dubai where we could either choose the ticket to 2000 dkk or 2300 dkk where the difference was that the baggage was included which is why we paid mere for each ticked. When arriving to the airport suddenly no baggage was included?!? Then why the h*ll did we pay more in the first place? Then I might as well have booked the cheaper tickets!! And no customer service can give me a clear answer of what I paid extra for nor refund of the extra baggage we paid in the airport! Definitely not using you again!!

We Will naver travel with klm and france Air, we was stuped and crazy this time. I Will tell to people on YouTube. Naver travel with yours flight.

Det er for dyrt at sende de små nøgler
Mvh Gerda kupper

Did not return full amount for cancelled flight. Wrote to them several times. No reply.

Terrible service. We called to cancel a ticket in the 24 hours of the booking that should be free, she put me on hold to check things and close the call. This made it out of the working hours so that calling tomorrow would be out of the 24 hours

After numerous requests for a refund for our cancelled flights we finally had a reply over a year and a half later saying that we do not get a refund, as the money they got back from the airline does not cover their "handling" charge of DKK 595 per person! (That is over 80 Euros! Per person!!!) I am shocked that they can get away with such blatant robbery. Would advise everyone to steer clear of Ticket.dk

God service, intet at klage over

They are liars!
They have our money (about 15.000dkr) that Qatar say they have refunded to ticket.dk - OUR MONEY!!
They don’t answer their phone’s and do rarely respond to our mails!!!

THEY HAVE OUR MONEY!!
Next step will be a lawyer!!

I WILL NEVER USE THEM AGAIN AND I HAVE WARNED EVERYONE I KNOW NOT TO USE THEM!!

God Jeg glad og reuse med Air France