Jon was very helpful dealing with what we thought was potential fraud. He got us sorted out and gave us full reassurance we are safe and sound.
Company replied
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See what reviewers are saying
Tyler was super helpful in helping me decide on what phone contract to get, proper young man with pride in his work.
Company replied
Remi went above and beyond to get my husband the best phone at the best price. Nothing beats talking to a human being and she elevated this experience from business to pleasure
Company replied
Awesome service from Tyler, he really helped me find a deal that met my needs while also saving money. I've really been enjoying my time with Three so far
Company replied
Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
393 reviews
Asks customers to review
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I had a contract with Three for my…
I had a contract with Three for my daughter. Before the contract ended, my ex-husband called them to change her number without my permission. Unfortunately, they gave him the code, and then they asked me to pay them. I told them I wasn't going to pay because it wasn't me who authorised the change. They changed the number without my permission! So, they gave my name to a debt collection agency, and this affected my credit score.
At the same time, I had another contract with them for broadband. I called them because it wasn't working for me so I reported the problem.
They said they would fix the problem, but they didn't, so I threw out the router. I continued paying the contract before it expired. When I called them to say I didn't want to renew it, they told me I needed to send them the router back or pay them a hundred pounds. I explained that it wasn't working and I had thrown it in the bin. Unfortunately, they gave my name and number to a debt collection agency again!
So, do not go to Three network; they are scammers. They can give your details to anyone who has your name and date of birth."
15 April 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Hadia, we’re sorry to hear about the difficulties you’ve faced and understand how upsetting this situation has been. As we’re unable to review account details on social media, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8 am to 8 pm, and on weekends from 9 am to 6 pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They are available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. You can also contact our broadband support team at https://bit.ly/3MQgrfW. They’re available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. Our team will review everything for you and guide you through the next best steps.
– Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me buy a new phone thank you :)))
26 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Georgia, thank you for this wonderful 5⭐ review. We’re glad Tyler was able to support you so well and make buying your new phone a smooth experience. Your feedback means a lot to us.
– Three Social Media Team
All staff are friendly and willing to…
All staff are friendly and willing to help
24 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Stephen, we’re really glad our team made a great impression. 😊 Thanks so much for sharing your experience.
-Three Social Media Team.
Staff is friendly and helpful.
Staff is friendly and helpful.
I be with 3 for more than 15 years.
Value for money
23 July 2026
Unprompted review
Reply from Three UK - 3Store York
What a sweet 5 star rating, Methawee! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you for your loyalty over the years! ☺️ — Three Social Media Team
Great customer service - 100% recommend using
Great customer service. Jon was brilliant from start to finish getting me upgraded to a new device and securing me the best airtime deal.
22 July 2026
Unprompted review
Reply from Three UK - 3Store York
Dan, thank you for sharing your feedback. We’re delighted to hear Jon supported you so well throughout your upgrade and helped secure the best airtime deal. It’s great to know the whole experience felt smooth from start to finish.
— Three Social Media Team
Brilliant sorted at last by Remi
Brilliant finally sorted an very long ongoing issue by Remi who was so helpful
21 July 2026
Unprompted review
Reply from Three UK - 3Store York
Simple, easy, sorted, Tony! 🎉✨ We’re hyped Remi could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Tyler was very helpful.credit to the…
Tyler was very helpful.credit to the shop
21 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Lorraine, It is wonderful to hear that Tyler looked after you so well during your recent experience. We always aim to provide great support.— Three Social Media Team
nice staff
staff was really helpful and explained everything step by step, making sure we understood and didn’t leave any questions unanswered!
20 July 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much, Asu! 🎉 We’re so happy our team could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Professional and Excellent customer…
Professional and Excellent customer service experienced from Jon from York Store
20 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Emenugha, it’s wonderful to hear that Jon from our York Store provided you with such a positive experience. We appreciate you taking the time to share your feedback and recognise the care shown during your visit. — Three Social Media Team
Was great help and very quick
19 July 2026
Unprompted review
Reply from Three UK - 3Store York
This made our day 🌈 Sam. We’re pleased everything was handled with such prompt support 🌼
- Three Social Media Team
Perfect no improvement necessary
17 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Susan, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊- Three Social Media Team
Checked contracts checked pricing
Checked contracts checked pricing - another great business deal
14 July 2026
Unprompted review
Reply from Three UK - 3Store York
Big thanks for the 5⭐ review, Sharon! We’re thrilled you had such a great experience.
Three Social Media Team
Unfailingly friendly and helpful Remi…
Unfailingly friendly and helpful Remi got me sorted with my boarding pass
13 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Charles, thank you for the 5⭐ review. It’s great to hear Remi provided such outstanding support and made your journey easier.
Three Social Media Team
Usually I use jon he always been…
Usually I use jon he always been informative and helpful but today I was served by remi very happy with the service
13 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Carla, our team aims to ensure you always walk away with complete clarity, and Remi did a wonderful job today maintaining that seamless standard for you. — Three Social Media Team
Very good service helpful and friendly
Very good service helpful and friendly
13 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hey there, it’s wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Reply from Three UK - 3Store York
Hi Penny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
They're very helpful
13 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Jamie, we’re so glad you’re happy with our service from us, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me upgrade my phone
12 July 2026
Unprompted review
Reply from Three UK - 3Store York
Hello George, we’re glad Tyler helped with your upgrade and appreciate you taking the time to share your experience. – Three Social Media Team
Reply from Three UK - 3Store York
Hey John, it's wonderful to hear you had a positive experience. Thank you for taking the time to leave your feedback! 🌟
-Three Social Media Team.
Tyler was very helpful 👍🏼
12 July 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much, David! 🎉 We’re delighted Tyler could support you in just the way you needed. Wishing you a wonderful day! ☺️ — Three Social Media Team
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