I had been having problems with switching my contract because I needed to change my account details, so couldn't access my account online. I spoke to Jon in store and he helped me get everything sorte... See more
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Jon was extremely helpful with all my questions and helping set up my ESim and Broadband. I would definitely recommend stopping here for an easy seamless experience. Would use again. Great value great... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
323 reviews
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Rasheed advised us on new deals for sim…
Rasheed advised us on new deals for sim free with more data for less monthly fee
3 April 2026
Unprompted review
Reply from Three UK - 3Store York
Yay! We absolutely love hearing this, 🎉 Rasheed really nailed it! Nothing beats walking away with outstanding customer service. You’re awesome, Olivier! 💗 -Kashish
Rasheed helped me with an esim very…
Rasheed helped me with an esim very quickly
3 April 2026
Unprompted review
Reply from Three UK - 3Store York
We’re delighted Rasheed was able to support you promptly, Marge. Thank you for taking the time to share your experience. -Suhaas
Rasheed was great and very helpful
2 April 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for your review, Saska. We’re really pleased to hear Rasheed was able to assist you and provide the support you needed. Your feedback is greatly appreciated. -Shivam
Very professional
Very professional and well mannered,easier in person then phone
1 April 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Marc, that’s superb! 🎉 We’re glad that our colleague made sure everything was sorted out smoothly for you. -Neha
Friendly helpful service
Friendly helpful service. No hard sell, efficient and at a competitive price.
1 April 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Tony! We’re so glad your time with us left such a wonderful impression. Your feedback means a lot. -Neha
Must be the worst phone network I’ve…
Must be the worst phone network I’ve ever used. Hardly ever have a data connection whatsoever in my area. Can’t wait until my contract ends so I can go back to O2.
28 March 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Reggie, we’re sorry to hear this, and we understand how frustrating it is when your connection isn’t working properly. Please check the coverage and network status in your area by entering your postcode here: https://bit.ly/2ThkuKd. This will show whether any local issues are affecting your service. If everything looks normal or the problem has been ongoing, our team can run full diagnostics and talk you through the best options for your account: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be happy to help. -Manavata
I have always had the help of Remi in…
I have always had the help of Remi in the York shop. Brilliant
28 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you so much, Jane, for sharing your wonderful feedback! We’re delighted to hear that Remi has consistently provided you with outstanding support at our York store. Your kind words mean a lot to us. 🥰 -Prabhjeet
Good job done
26 March 2026
Unprompted review
Reply from Three UK - 3Store York
Fantastic, Mr. Dobson! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha
Brilliant customer service
Brilliant customer service. Very approachable and friendly staff - went the extra mile for me.
26 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you so much, Marc. It’s fantastic to hear that our team made your visit such a smooth and enjoyable experience. We’re thrilled that their warm approach and dedication stood out during your time with us. -Manavata
Reply from Three UK - 3Store York
Elliott, thank you for such an amazing review. Rasheed’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Service from jon was quick and…
Service from jon was quick and efficient and git me a good deal
23 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for this fantastic review, Johhn! We’re thrilled to hear Jon provided excellent support and helped you get the best deal 🎉. -Neha
Remi is brilliant knowledgeable and…
Remi is brilliant knowledgeable and makes everything easier
21 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Darren. We’re pleased Remi’s guidance made everything clearer and easier. It’s wonderful to know his knowledge left such a positive impression. -Suhaas
Demi was great
Demi was a great help and answered any questions I had. A credit to the store
20 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Harry! We’re delighted Demi provided such attentive support and made your experience smooth. -Suhaas
Everything
Everything. The speed of putting it through and how youve helped me. Couldnt fault it. Lost my phone and quick and easy insurance claim.
18 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for taking the time to share this, John! We’re really glad to hear that everything was handled smoothly for you and that your insurance claim was sorted without any hassle. -Afaq
Reply from Three UK - 3Store York
Anne, thank you for sharing this. It’s wonderful to hear your visit left such a positive impression. Knowing you felt genuinely welcomed truly brightens our day. -Manavata
Excellent Customer Service Friendly Staff
Really friendly supportive staff Jon was excellent patient and helped to set up our new device having gone through our options and costs.
Jon had excellent knowledge and was able to answer all questions we asked
18 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for sharing your experience, Richard! It’s great to hear that Jon took such thoughtful care in guiding you through your new device and explaining everything clearly. -Afaq
Excellent Customer Service
Rasheed was a very patient advisor and supported us through our contract renewal when we were struggling to understand
17 March 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much for sharing your experience, Simon! It’s great to hear that Rasheed guided you through the upgrade and made the whole process smooth. Enjoy the rest of your day! -Afaq
Staff Rasheed made my experience worth…
Staff Rasheed made my experience worth while. He's very professional in his approach, cheerful. Patient with customers and understanding.
16 March 2026
Unprompted review
Reply from Three UK - 3Store York
Sochima, your comments speak volumes. Rasheed demonstrated an impressive blend of expertise, patience, and warmth, turning your time with us into an experience that truly stands out. -Manavata
He deserved it
16 March 2026
Unprompted review
Reply from Three UK - 3Store York
You've made us smile, Bisola! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Very smooth registration with Rasheed
Very smooth registration with Rasheed
16 March 2026
Unprompted review
Reply from Three UK - 3Store York
Damilola, thank you for sharing such thoughtful feedback. It’s evident that Rasheed provided exceptional support, making the entire process feel effortless and well looked after. -Manavata
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