I had a complicated issue with changing Sims and contacts and was looked after by a totally brilliant customer advisor called Eryca. She is fantastic at her job - really patient, kind and professiona... See more
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I came into the shop early looking for a data transfer for a phone I bought last month. The assistant Manager Jermaine was very helpful and the atmosphere in the store was great. I would like to thank... See more
Company replied
Genesis is the best customer service in Woolwich store.she help handling my friend situation smoothly and easily.
Company replied
I recently returned from overseas and was struggling to find a contract which suited my needs. Tré, Eryca and Rohan @ 3Store Woolwich were all extremely helpful in helping set up a new phone & home Wi... See more
Company replied
Company details
About Three UK - 3Store Woolwich
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
35 Powis Street, SE18 6HZ, Woolwich, London, United Kingdom
- 02088559033
4.9
Excellent
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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One customer advisor was quick to help…
One customer advisor was quick to help me with my phone. He was helpful.
30 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Angela. Thank you so much for taking the time to leave such a wonderful rating! We're thrilled to hear that staff got your device back up and running smoothly during your visit. 😇 - Three Social Media Team
Genesis is the best customer service in…
Genesis is the best customer service in Woolwich store.she help handling my friend situation smoothly and easily.
25 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thanks for sharing, 🎉 Jennifer! Genesis clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Very good and excellent experience
Very good and excellent experience, I go it from oluwashola. she is very nice and brilliant.
23 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Motunray, we're delighted your time with us was such a positive one. Recognition for Oluwashola is richly deserved, and it's clear the care and commitment shown throughout your experience left a lasting impression. — Three Social Media Team
Jermaine was very helpful in dealing…
Jermaine was very helpful in dealing with multiple queries. Grateful
22 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Ifeanyi, thanks for the fantastic 5⭐ review! We're delighted to hear that Jermaine provided such a smooth and helpful experience.-Three Social Media Team
Happy with service
21 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi, Faith. We're so happy to know that you had a great experience with us. Thanks for this amazing 5 ⭐ review. - Three Social Media Team
I would like to thank donrinka lata and…
I would like to thank donrinka lata and leanna the experience was incredible I was a customer with Vodafone but there staff where no where near as good as yours gotta say the most inviting shop staff would recommend to anyone thank you amazing
19 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Kathy, thanks for the amazing review. We’re thrilled to hear that Donrinka, Lata, Leanna, and the team at the store made you feel welcome and delivered exceptional support throughout your visit. Your recommendation truly means a lot to us.
-Three Social Media Team
Lata and Dobrinka really helped me…
Lata and Dobrinka really helped me today, keep up the good work Three Woolwich
14 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Oluyemisi! 🌟 Thank you so much for your lovely review! We're delighted to hear that Lata and Dobrinka made your visit to our Woolwich store such a seamless experience. – Three Social Media Team
Dobrinka the Customer Advisor did a…
Dobrinka the Customer Advisor did a very impressive customer service. She made me feel relaxed and l was able to table my request in a good mood.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Adenike, thank you for sharing your experience. We're delighted to hear Dobrinka helped create a comfortable and positive visit, making it easy for you to get the support you needed.— Three Social Media Team
Greatful to Tre Kiara ad Jermaine for…
Greatful to Tre Kiara ad Jermaine for their help
9 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Bunmi, thank you for sharing such lovely words! We are thrilled that Tre, Kiara, and Jermaine took such brilliant care of you.– Three Social Media Team
Reply from Three UK - 3Store Woolwich
Thanks for sharing, 🎉 Femi! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
The assistant manager helped me with…
The assistant manager helped me with some very important documentation. Thank you Mr. JT
4 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
That's wonderful to hear, Luke 🌟 What a lovely shout-out for JT. We're delighted he could help with your documentation and provide the support you needed. Thanks for taking the time to share this 💙
Three Social Media Team
I came into the shop early looking for…
I came into the shop early looking for a data transfer for a phone I bought last month. The assistant Manager Jermaine was very helpful and the atmosphere in the store was great. I would like to thank Shola as well for always looking after me in store
2 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi there 🎯 We're delighted that Jermaine's support helped get your data transfer sorted, and it's wonderful to see Shola continuing to make such a positive impact whenever you visit. Your kind words speak volumes 💙
- Three Social Media Team
Genesis and Jermaine were very helpful…
Genesis and Jermaine were very helpful in assisting me with my query. I have been with three for a long time and I appreciate what the team are doing in store
1 September 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Nelson, thanks for the brilliant feedback. We are delighted to hear that Genesis and Jermaine at the store delivered exceptional assistance and helped you resolve all your concerns without any hassle. Your continued support throughout the years is truly appreciated.
- Three Social Media Team
Reply from Three UK - 3Store Woolwich
Hi there ✨ We're delighted the team's care and dedication made such a positive impact 💙
- Three Social Media Team
Dobrinka
Wow, I have never been in a store and received the level of customer service Dobrinka has given me, I want her to be promoted to the global head of 3 services because the company deserves someone as special as her.
29 August 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thank you for your review, Tyronne! We're thrilled to hear that Dobrinka provided support that stood out and made your visit so memorable. 🙌 — Three Social Media Team
Jermaine was fantastic!
20 August 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Lovene, thank you for your outstanding 5⭐ review! It’s wonderful to hear that Jermaine made your experience remarkable.-Three Social Media Team
Oluwashola was very knowledgeable
Oluwashola was very knowledgeable, polite, and helpful, I had an excellent service today at three store Woolwich. Am so excited. I am a very loyal customer of three they don't disappoint.
20 August 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Esther, thanks for the amazing feedback. We’re delighted to hear that Oluwashola at our Woolwich store offered exceptional support with a warm and friendly approach, ensuring you had a great experience from start to finish.
— Three Social Media Team
My experience about three is that it really helps me more to be working on my work rather than using laptop or other devices a lot in terms of calls and
My experience about three is that it gives me more confidence in terms of calls and other relevant online work and my work plac.
17 August 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Oh wow, Olayinka! That’s what we call fantastic service. We truly appreciate you sharing this with us! ☺️ – Three Social Media Team
Leanna was extremely helpful for me
Leanna was extremely helpful for me, very attentive and patient. Jermaine literally saved my life by taking the time to transfer from my old phone to my new one. God bless team Woolwich
17 August 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Adesina, thank you for sharing your wonderful 5 star review. It’s great to hear that Leanna and Jermaine went the extra mile to make your phone transition smooth and worry‑free at our Woolwich branch.-Three Social Media Team
Excellent service by lata.
Excellent service by lata.. good listening and solved my problem
7 August 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Oh wow! Thank you so much for sharing your thoughts about Lata. 🌟 She is truly exceptional at listening and making everything right, and we're so glad you received excellent service! ☺️ — Three Social Media Team
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