I called into the WGC branch today. To ask about my current contract. Rhianna was so helpful and knowledgeable. She advised me about my account. Great customer service from her.
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See what reviewers are saying
Excellent service , cant fault it Nick should be manager any store as would like to recommend Nick to family and friends that need his expertise and sales excellent customer skills patience and list... See more
Company replied
Karen and Rianna were super helpful, very efficient and resolved my concern in record time. I went away very happy-thank you ladies.
Company replied
This is my second time visiting the Three UK store in Welwyn Garden City and their service really stood out. Nick and Tasnimah was outstanding and patient, they took the time to explain my options cle... See more
Company replied
Company details
About Three UK - 3Store Welwyn Garden City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
17a The Howard Centre, AL8 6HA, Welwyn Garden City, London, United Kingdom
- 01707339012
4.9
Excellent
113 reviews
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I had a great experience at Three
I had a great experience at Three. Rianna was very friendly, professional, and made the whole process smooth and easy. She explained everything clearly in detail, answered all my questions, and gave helpful suggestions that helped me choose the right iPad. I’m really happy with the service I received and had an excellent experience with Three. Thank you, Rianna!
22 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Thank you, Hemasri, for the fantastic 5⭐ review. We’re delighted to hear Rianna made everything enjoyable and supported you every step of the way.
Three Social Media Team
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. They managed to help me out after I had accidentally downloaded some malware onto my phone. Big thanks to Nick for his assistance.
19 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi there. We are glad to hear that the team's expertise came in handy when you needed it most. Accidentally getting harmful software on your device can be incredibly stressful, and we are happy that Nick could step in and get everything cleared up for you. Thank you for giving him a shout-out and sharing your story.— Three Social Media Team
Rianna was so helpful her customer…
Rianna was so helpful her customer service was excellent especially since we were dealing with a bit of a frustrating situation
17 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi there! It is wonderful to hear that Rianna could turn a stressful moment around for you. We always aim to make things easier when a tricky issue pops up.— Three Social Media Team
Farid and all staff was extremely…
Farid and all staff was extremely helpful and patient and I would thoroughly recommend a visit.
17 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Yay, Laura! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Farid is truly awesome for making it happen! 😎 — Three Social Media Team
It was great experience with the…
It was great experience with the customer service with great deals
And i really appreciate the time and the effort.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Sami, thanks for the amazing 5⭐ feedback. We’re delighted to hear that our team delivered top tier assistance, provided an excellent offer, and created a seamless experience for you.
–Three Social Team
Rianna been so helpful to sort out all…
Rianna been so helpful to sort out all the issues I had.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Gayathri, love to hear this! Rianna made sure you left feeling confident and fully sorted. Thanks for your amazing feedback 😊
Three Social Media Team
Outstanding Service at Three Welwyn Garden City
I had a wonderful experience. Rianna (the customer supervisor) was absolutely amazing; she was friendly, patient, and very knowledgeable. She took the time to explain everything clearly, answered all of our questions, and made sure we found the best option for our needs. She made the whole experience smooth and stress-free. A big thank you as well to the manager, Nick, for running such a welcoming and professional team. It's clear that customer service is a priority at this branch. I would definitely recommend coming here if you're looking for helpful, honest, and efficient service.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Peniel, we’re very pleased to hear that Rianna offered clear guidance and took the time to walk you through every detail. Your recognition of Nick’s management means a lot to us as well. Delivering reliable, honest service is a priority, and your review shows the team delivered exactly that. Thank you for taking the time to share your experience.
– Three Social Media Team
Great customer service
She made it so easy and super quick to solve my issues.
Three is the best
13 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Nana, thank you for the wonderful feedback regarding your effortless experience today, as our team handled everything swiftly to resolve your account queries. — Three Social Media Team
Tariq at three store in Welwyn Garden…
Tariq at three store in Welwyn Garden City was amazing. Really good customer service. Managed to get a very good deal on the Home Wi-Fi service.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
That’s incredible, Handy. We’re delighted Tariq gave you the high level of service you deserve. Thanks for writing such a comprehensive and glowing review, we really appreciate you.
— Three Social Media Team
Reply from Three UK - 3Store Welwyn Garden City
Hi Bogdan, thank you for sharing your 5⭐ experience. We’re delighted to hear that Tarek made such a great impression and provided the support you needed.-Three Social Media Team
Nick was very friendly and helpful
Nick was very friendly and helpful, and was honest about everything and made the experience so much easier and better.
18 June 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hey Nonhlanhla, it’s wonderful to hear that Nick provided such a smooth and reassuring experience for you. Your kind feedback truly means a lot to us. 😇 -Prabhjeet
Thanks to Farid in Welwyn Garden City…
Thanks to Farid in Welwyn Garden City branch I got the renewal and lost SIM replacement sorted! Great experience, can highly recommend
15 June 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
That’s wonderful to hear, Dana! A big shoutout to Farid at our Welwyn Garden City store for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica
Very informative polite and did her…
Very informative polite and did her best to give me a good deal on data and phone.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Janet 😊
Lovely to hear you had such a positive experience.
She clearly did everything she could to find the right deal for you, and we really appreciate you taking the time to tell us. -Ayesha
Really easy experience with Rhiana 😊
1 June 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi there 👋 Great to hear. Rhiana provided such stellar care to make the experience completely effortless. Have a lovely day 💙 -Arvind
Aidan was extremely helpful
Aidan was extremely helpful, talking me through the new phone. He was pleasant, encouraging and explained the changes necessary. On my return, he checked that everything had transferred properly, and showed me some easy ways to access info I use regularly. He is an asset to the company!
26 May 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
That’s fantastic, Janet! We’re thrilled Aidan made everything easy and checked everything over for you on your return 💕 Hope you have a great day ahead! -Ayesha
Excellent service
the staff were great, especially Rianna. She was very friendly, helpful, and provided excellent service.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
That’s wonderful to hear, Pavithra. We’re so glad Rianna took great care of you. Wishing you many more smooth experiences ahead! 🥰 -Ayesha
Reply from Three UK - 3Store Welwyn Garden City
Thanks for this fantastic review, Temi! We’re thrilled to hear Rhianna provided excellent support and guided you throughout. -Neha
Nick was outstanding
Nick put everything in to trying to resolve my situation with my phone and has been extreamly helpful. I definitely will be back as he went above and beyond the expected. Fantastic service and I would recommend to anyone out there to visit welwyn garden city and Nick
14 May 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
We're so glad to hear Nick worked his magic, Jackie :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Reply from Three UK - 3Store Welwyn Garden City
Hi Mark, we’re thrilled to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. -Neha
By far the best customer service…
By far the best customer service experience at Three thanks to Farid and Tareq.
11 May 2026
Unprompted review
Reply from Three UK - 3Store Welwyn Garden City
Hi Shivtej, it is a pleasure to hear that Farid and Tareq provided a positive experience. We appreciate you choosing us for your mobile needs. -Kishan
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