I always come to the store when Kola is working as he has dealt with me for about 6 years and knows exactly what I need. As a growing family he always knows the answers on questions & deals to suit... See more
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Fantastic experience of customer service in the Watford store. TJ helped me to fine a brilliant solution to the lack of WiFi in the holiday house we are renting for Christmas. He couldn’t have been mo... See more
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Kola and team were exceptional in resolving my issue with x6 numbers - He gave me a lot of his time and never felt like it was too much trouble - he is a credit to your company and I will recommend h... See more
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Kola explained my options and listened to my preferences and then priced up two options for me to decide between. He was very helpful and allowed me time to think and respond by placing me under no pr... See more
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Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.9
Excellent
154 reviews
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Sona gave me very good experience in…
Sona gave me very good experience in three and made my vist special thank you sona have a good day
6 February 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Parvinder, that’s amazing 😊 We're so glad Sona made your visit memorable with her caring support. Thanks for sharing your experience 💛 -Arvind
SONA
SONA - was absolutely amazing - super professional - I came in quite anxious due to a personal situation and she helped me so much and I left with a new phone & smiling!
The ladies in the store are extremely professional and felt very supported!
Lavinia was amazing as well ❤️
Overall 10/10 experience! Very happy!
24 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there, thanks for getting in touch. We’re really glad Sona was able to help during your visit, and congratulations on your new phone. It’s great to hear you left feeling uplifted, and that Lavinia and the rest of the team made you feel supported. -Shivam
Luis ,
Luis ,
Very good attitude, good customer service,
Would rate him 100 percent
22 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
We appreciate your feedback, Mohammed. It’s wonderful to know Luis provided outstanding service. Your perfect rating is greatly valued. -Suhaas
Adivisor zee is excellent
Adivisor zee is excellent. Gave best options and really helpful..
19 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Abhishek, it’s brilliant to hear Zee guided you so effectively and made it easy to choose what worked best for you. Thank you for taking the time to leave such a positive 5 ⭐ review. -Kishan
Sona was very helpful in setting up my…
Sona was very helpful in setting up my phone and organising a contract. When I just came for a pay as you go she helped me settled up a contract very smart and good lady
19 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Your feedback is fantastic, Sharon! Sona’s smart guidance and warm support clearly made your experience top‑tier 🌟. -Veronica
Reply from Three UK - 3Store Watford
That’s impressive, Alexandru. We’re glad to hear that you’re happy with our service. Thank you for the great review. -Manavata
It was excellent customer service given…
It was excellent customer service given by Mrs Noor. I placed iPhone 17pro Max and IPad Air . Price plan shown quite cheap than other phone companies.
17 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey.
Thank you. We really appreciate your review. -Pete
Sona was extremely polite
Sona was extremely polite, helpful and very knowledgeable with the phone that I required, she went above and beyond the service I was expecting. Such a lovely young lady.
16 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey.
Thanks! Your review is really appreciated. -Pete
I came to the Three store in Watford to…
I came to the Three store in Watford to get a new phone, and Sona treated me really nicely. She explained everything clearly about the phone and the deal, answered all my questions, and made the whole process easy and comfortable. Excellent customer service from Sona — highly recommended!
15 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
That's really nice to hear you had a wonderful experience with Sona, I'm sure she'll be pleased to hear this. Have a lovely day! -Maxine
Excellent service at the Three store in…
Excellent service at the Three store in The Harlequin, Watford late on Sunday afternoon. Solved my phone issues and put me back on track. Luis and Lavinia were especially helpful. Thank you.
11 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
We're so happy to hear that Luis and Lavinia were able to provide you with such an excellent service, Jane 🎉
Thanks for taking the time to share such a 5⭐ review! -Jade
Reply from Three UK - 3Store Watford
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Served by Kola
Served by Kola! Great service! Friendly and fast! Got a new phone sorted in 10 mins!
10 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Brilliant Experience with Honour Major 8
What a great experience and what a wonderful deal with the Honour Majic8. And Noor was brilliant, polite and professional.
10 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Kola is very very good customer…
Kola is very very good customer service, he has helped me for months to upgrade my phone. He is lovely and so helpful it has made my experience with Three so much better
8 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Lovely to read your review, Ellie 🎉 We’re so pleased Kola offered consistent support and ensured your phone upgrade journey was easy and enjoyable 🎊 -Shivam
I met this beautiful and sweet young…
I met this beautiful and sweet young lady when I visited three store in Watford her name is Sona very brilliant girl!! polite and very helpful thank you sona for making my vist special and thank you for being very patient and polite with me thank you three!!
5 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Mark! Shoutout to Sona at our Watford store! 🌟 She turned a regular visit into something truly special with her amazing energy. Thank you for making every moment count, we appreciate you! 🙌 -Kashish
Noor was very polite & helpful
2 January 2026
Unprompted review
Reply from Three UK - 3Store Watford
We’re thrilled Noor provided excellent support and made your experience smooth and enjoyable. -Shivam
Tj was brilliant
Tj was brilliant. He did something for me that would have taken me ages to do online. Super service thank you
28 December 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Kola was very helpful and helped sort…
Kola was very helpful and helped sort my new sim out quickly. He also gave me the best deal he could. Definitely recommend!
27 December 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Kola
Kola was really kind, patient, and helpful throughout my visit. He talked me through everything clearly, answered all my questions, and made the whole experience feel easy and stress-free. Great customer service!
27 December 2025
Unprompted review
Reply from Three UK - 3Store Watford
Hi.
Thanks! Your review is really appreciated. -Pete
Kola is an amazing employee
Kola is an amazing employee, fantastic service, friendly, knowledgeable. Asset to the company!
26 December 2025
Unprompted review
Reply from Three UK - 3Store Watford
Laurence, your shout‑out is WOW ✨ Kola’s dedication shines and we’re grateful you took the time to share. -Arvind
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