Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Aimee served me today in store, we managed to sort my original problem which was updating my device. We even went the extra mile and managed to get an iPad added on for my son. Happy with the customer... See more
Company replied
Channelled was excellent today in getting us a new phone. Everything was explained so we understood what we would be paying for
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
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Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
163 reviews
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Agent was very experienced
Agent was very experienced, helpful and professional
13 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Andy. It is great to know our team provided such high-quality guidance and expertise during your recent interaction. -Kishan
Reply from Three UK - 3Store Washington
Thank you, Elaine. It’s great to hear you had such friendly and attentive customer service. We really value you sharing your experience. -Samad
Aimee from Washington store was superb
Great customer service and very knowledgeable
12 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Mick, thank you for the fantastic 5⭐ review. It's great to hear your experience was smooth and informative. -Maryalex
Reply from Three UK - 3Store Washington
Hi Denise, thank you! We’re delighted to hear you had such a fantastic experience and that our team made a great impression. -Kishan
Aimee was superb
Aimee was superb, got a great tariff and handset at a very reasonable price, would highly recommend Aimee and the Washington Shop
8 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Mark, brilliant to hear Aimee delivered such outstanding support. She helped you secure a fantastic deal on both the handset and tariff, and it’s great to know the Washington team continues to impress -Manavata
Amazing service from Ant helping me…
Amazing service from Ant helping me with my issue. Thanks for being patient it is very much appreciated
6 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
That’s lovely to hear, Susan! We’re delighted that Ant was able to provide the support you needed and make the process much easier for you. We really appreciate you taking the time to share your experience. -Shivam
Great service buy friendly…
Great service buy friendly knowledgeable staff a great experience by aimee
4 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey there, it’s fantastic to hear how Aimee made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Popped in for a quick look and both…
Popped in for a quick look and both myself and husband came out with a new phone. So thrilled. Aimee went out of her way to help and put all the data on our new phones. Very professional and helpful. Highly recommend.
4 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for taking the time to leave this wonderful review, Marie. It’s great to hear that Aimee went above and beyond to help you both. Enjoy your new devices! 😊 -Veronica
Ebony was very helpful and pleasant
Ebony was very helpful and pleasant
Also very patient and understanding
4 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Martyn, that's brilliant! We're glad to hear that Ebony was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
10/10 customer service
10/10 customer service! Can't remember the name of the girl who helped me but she was fab! Went into store as my phone had broke and she was super helpful helping me buy and set up my new samsung S25.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Kelly, thank you for the 5 ⭐! We are so happy to hear you had a great experience buying and setting up your new phone. -Suhaas
Aimee helped make upgrading my phone…
Aimee helped make upgrading my phone and contract an easy process. Available options were clear and very helpful.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Nothing beats an upgrade that feels simple from start to finish. Aimee laid out the options, answered every question, and made sure you felt great about your new plan. We’re so glad the experience was such a breeze, Steven. -Ashifa
great knowledge on payments and helps…
great knowledge on payments and helps with all questions, great customer service
2 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey, Emma! It’s awesome to hear that we hit the mark for you. We know payment talk isn't always the most exciting, so we're glad we could make things clear and easy for you. 🥰 -Prabhjeet
Amazingly helpfully very friendly give…
Amazingly helpfully very friendly give this sales person a pay rise
2 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you, Marc. We’re really glad to hear you received such friendly and helpful service. Your kind words mean a lot. -Ayesha
Excellent service
1 May 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Alex, that’s amazing to hear! 🎉 We’re really glad you had such an exceptional experience with us. -Neha
Chantelle Very helpful staff
30 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Derek, thank you for sharing your feedback! We’re thrilled to hear that our team made such a positive impression and provided the support you needed. 😇 -Prabhjeet
Superb experience explained everything…
Superb experience explained everything clearly thank you
30 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Peter, that’s amazing! 🎉 We’re thrilled you had such an exceptional service experience. Thank you for taking the time to leave this 5⭐ review. -Neha
Staff was really helpful clear…
Staff was really helpful clear explanation for the product that was purchased.
28 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Mereseini! 🌷We’re thrilled to know our team made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Ant was exceptional from start to…
Ant was exceptional from start to finish. He took the time to explain everything to me in simple terms. I will definitely recommend friends and family to the Washington Branch. Thank you
28 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
We appreciate this, Harris. It’s great to hear Ant took the time to explain everything in simple terms. Thank you for recommending us. ☺️ -Ayesha
Brilliant experiance
28 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for your lovely feedback, Kay! 🌟 We’re really glad to hear everything went so well. -Veronica
Excellent service and great service
Excellent service and great service
25 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Stephen, appreciate you! Excellent service is what we do 💯⭐️ -Ayesha
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