I visited the Three store in Sutton to cancel a SIM order, and I couldn't have asked for better help. Prav was friendly, patient and clearly knew what he was doing. The store manager, Denisa, steppe... See more
Company replied
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I visited Three Mobile to change my mobile data plan, and I received outstanding service from Kate. She was very friendly, professional, helpful, and patient throughout the whole process. She explai... See more
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I came into store today wanting to buy the iPhone 18 pro max, I was helped by Alexandra and she was amazing! Very knowledgable and helped me set up my plan, amazing colleague and a great experience... See more
Company replied
20 min wait, no one acknowledged we were there, finally get served by someone, as a customer id appreciate if someone said 'hi we are understaffed and there will be a wait'
Company replied
Company details
About Three UK - 3Store Sutton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
93 High Street, SM1 1JF, Sutton, South, United Kingdom
- 02086439126
4.9
Excellent
225 reviews
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Intisar is a very lovey helpful young…
Intisar is a very lovey helpful young man, helped me patiently. I am very satisfied. Thank u
22 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you, Shima! We’re delighted to hear that Intisar provided you with excellent service today. He truly enjoys helping customers, and we’re glad your experience was so positive! 🥰 -Kashish
Daniel the assistant store manager
Daniel the assistant store manager
Knowledgeable polite proffesional a credit to the store to sutton and the company
19 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Wow Michael 🎉 It’s wonderful to hear that Daniel made your experience seamless at our Sutton branch. Thank you for taking the time to leave an incredible 5 ⭐ review. -Arvind
Amazing service with three store in…
Amazing service with three store in Sutton. Intisar store advisor help me for all my contract and sim plan he's really helpful 👍
14 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Jennie, thank you for taking the time to share your experience. It's great to know that Intisar at the Sutton store gave you the support you needed. 😊 -Neha
Intisar is friendly and attentive
Intisar is friendly and attentive。He is a very detailed explanation.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
So great to hear! 🎉 Big shoutout to Intisar for creating an excellent experience. Thanks a ton, Ting, for your feedback! -Ashifa
Katherine from the Sutton store was…
Katherine from the Sutton store was very helpful!
Thank you
14 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Rhiannon, thank you for taking the time to share your experience. It's great to know that Katherine at the Sutton store gave you the support you needed. 😊 -Neha
Reply from Three UK - 3Store Sutton
Thank you for your glowing 5 ⭐ review, Thisathma ✨ We’re thrilled you had a great experience 😊 -Arvind
Rizwana was very helpful and polite she…
Rizwana was very helpful and polite she gave us the best deal possible with unlimited sim card and accessories attached to the phone. Thank you
9 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
RIZWANA was more than helpful very…
RIZWANA was more than helpful very patient and took time to explain everything thank you
9 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Claire, thank you for taking the time to share this 🎯 Rizwana’s dedication and care made your experience exceptional. Wishing you an amazing day 🌼 -Arvind
Rizwana was excellent and she helped us…
Rizwana was excellent and she helped us solve our problem. Great start for my new year. Thank you so much and have a happy new year love ❤️
2 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi.
Thanks! Your review is really appreciated. -Pete
Maryam spent 2 hours helping me set up…
Maryam spent 2 hours helping me set up my phone she is so sweet and helpful
2 January 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Susan 🎉! Maryam truly shines as a superstar. Your five ⭐ feedback has never felt brighter, and we’re overjoyed to have made everything perfect for you. -Ashifa
Maryam was great!
28 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
Rocket, thanks for the love! Maryam’s support shines bright, she’ll be happy to hear this. We’re happy to help whenever you need us! ☺️ -Ayesha
Very efficient and straight forward…
Very efficient and straight forward service from Rizwana
24 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
It’s brilliant to hear Rizwana made everything clear and hassle‑free for you, Alaa! 🎉 We’re glad you had a seamless experience, and we really appreciate your feedback and the fantastic 5 ⭐ rating! -Kishan
I was served by Mayram at the sutton…
I was served by Mayram at the sutton branch. She was patient and professional and made me aware of all my options before committing to a new upgrade. Thanks for the help and support
21 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
Hey.
Thanks! Your review is really appreciated. -Pete
Rizwana gave me an excellent service…
Rizwana gave me an excellent service with the best Christmas offers. Thank you so much
20 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
Hi.
Thanks! Your review is really appreciated. -Pete
Really good communication and good…
Really good communication and good customer service with Alexandra.
Well done!!!
20 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
Hey.
Thanks! Your review is really appreciated. -Pete
Rizwana customer advise was very polite…
Rizwana customer advise was very polite and helpful.
18 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
What a fantastic 5 ⭐ review, Renan! Thanks for taking the time to share this with us! Great work Rizwana🎉 Wishing you comfort, peace, and moments of joy this Christmas season. 🎄 -Kashish
Reply from Three UK - 3Store Sutton
We appreciate you taking the time to leave a 4* review. Thanks for your feedback and we’ll make sure this is passed on! -John
Alexandru did a great job thanks
14 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
Excellent, Florin :) Thanks for leaving Alexandru an awesome review -Scott
Great customer swrvice of Alexandra
14 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
Hello Petrache, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
May helped me with calling up customer…
May helped me with calling up customer service to cancel my contact as I don’t speak very good English she was patient and very lovely girl . Highly recommend Kat
12 December 2025
Unprompted review
Reply from Three UK - 3Store Sutton
Hello Dimitar, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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