As myself and husband are not tech savy We got new phones and service from start to finish was outstanding ! George coudlnt be anymore helpful, assisting with the purchase of our new samsung phones &... See more
Company replied
Location
Switch locationUnit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED Stirling, North, GB
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See what reviewers are saying
Excellent service as always Always explaining how I need to do To get started when I get home
Company replied
Had a great experience with Summaya over 2 days. Came in to see about upgrading, she was very knowledgeable. Came back the next day to get new phones but was very complicated, she answered all questi... See more
Company replied
Great team at Stirling Three. So helpful setting up our new phones and tablet. Nothing was too much trouble. Would definitely recommend to friends.
Company replied
Company details
About Three UK - 3Store Stirling
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED, Stirling, North, United Kingdom
- 01786469448
4.7
Excellent
54 reviews
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Excellent service as always
Excellent service as always
Always explaining how I need to do
To get started when I get home
18 October 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hello Ian, we're pleased to hear our team made everything easy to follow. Thank you for your 5 ⭐ review. - Three Social Media Team
Great team at Stirling Three
Great team at Stirling Three. So helpful setting up our new phones and tablet. Nothing was too much trouble. Would definitely recommend to friends.
17 September 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Robert, it’s excellent to hear the team in Stirling provided the support needed when getting your new phones and tablet ready to use. It’s especially rewarding to know the experience left you happy to speak positively about the service received. — Three Social Media Team
Reply from Three UK - 3Store Stirling
Hi Cheryl, thank you for your review. It's wonderful to know the team made such a positive impression. We appreciate you taking the time to share your feedback.
Three Social Media Team
Staff very friendly and helpful nothing…
Staff very friendly and helpful nothing was a problem for them, phone had been left in another country they helped me choose another phone transferred my contacts from another device i would recommend everyone looking for new phone or advice regarfing any problem with phone to contact stuart and team in stirling
8 September 2026
Unprompted review
Reply from Three UK - 3Store Stirling
That’s wonderful to hear, Anne! A big shoutout to Stuart and our team at our Stirling branch for providing such excellent support. Thank you for taking the time to share your feedback. 🙌 — Three Social Media Team
Outstanding service!
Stuart and Robert assisted us with phone problems we were having due to travelling from Australia. Their service was reassuring and kind.
We sincerely appreciated their helpfulness and willingness to assist us.
Thankyou very much!
9 September 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Tom, we’re pleased your experience with us made your time in the UK a little easier while travelling from Australia. Stuart and Robert were there to assist with your phone concerns, and we appreciate you taking the time to recognise their contribution — Three Social Media Team
Reply from Three UK - 3Store Stirling
Hi Vanessa, thank you for your review. We're delighted your experience exceeded expectations and left such a positive impression. We appreciate your feedback. 💜
Three Social Media Team
Rob and George were fantastic
Rob and George were fantastic. Very helpful - sorted out our SIM issues and arranged cheaper contracts for us!
3 September 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Rikki! We're delighted Rob and George provided outstanding support. Thanks so much for your fantastic 5⭐ review! - Three Social Media Team
3 employees are just the best
3 employees are just the best , always recommend the best phones and deals for us all as a family . Very helpful 👌
23 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Wow, Ann! Your review is next level awesome! 🎉 Huge shout out to our team for making it unforgettable. Many thanks 😉 — Three Social Media Team
Had a great experience
Had a great experience with Summaya over 2 days. Came in to see about upgrading, she was very knowledgeable. Came back the next day to get new phones but was very complicated, she answered all questions and got us sorted. Nothing was too much and she sat with us over 2 hours to get sorted.
23 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey Eamonn! Thank you so much for ⭐⭐⭐⭐⭐ review about Summaya! Hope you have a wonderful day 🙂 — Three Social Media Team
Easy to get upgrade fixed,less than I…
Easy to get upgrade fixed,less than I expected, for more. Staff friendly especially ettienne, lovely to deal with. Will be back in a few days with my wife and granddaughter.
18 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Derek, thanks for the lovely feedback. We’re delighted to hear that Ettienne and the team delivered outstanding assistance with your upgrade, and it’s wonderful to know you felt well looked after. We truly appreciate your plans to return with your family.
– Three Social Media Team
the experience was so simple and your…
the experience was so simple and your staff were so informative polite and professional
9 August 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Paul, we’re overjoyed to hear that our staff turned your day around and made everything easier. Wishing you smooth, happy moments ahead!😊
Very good communication with Summaya
29 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey James! We’re thrilled to know Summaya made such a strong impression. Thank you for your feedback. ✨ — Three Social Media Team
Staff very helpful
Staff very helpful, solved my problem perfectly, friendly and professional.
29 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
We love to hear this, Kenny! Providing friendly, professional, and perfect solutions is exactly what we strive for. Thank you for the wonderful feedback! 🌟
— Three Social Media Team
I had to back to the shop 3 times
I had to back to the shop 3 times. The first 2 times the problem was solved. But on my last visit the agent tried usucessfully to explain to me how get my password to connect to the hub. I am still none the wiser.
24 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Chris, we’re sorry this turned into a longer journey than expected. If you still need help accessing your hub password, our team can guide you step by step. You can reach them through https://bit.ly/3C43TKN, or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if calling from abroad. Support is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm.
– Three Social Media Team
Very helpful, went the extra mile
So hopeful, really went the extra mile to help, thanks a lot
21 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Stuart, thank you so much for the 5 ⭐ review! We're always happy to help.
Very good service
Very good, no problems with helping out anybody. Excellent customer service and very helpful. Luke and George managed to sort out a good deal for us and helped with our problems.
9 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey, Anne! We’re thrilled to hear how well you were looked after during your visit. It’s fantastic to know Luke and George went the extra mile to find the perfect deal for you and clear up every issue. 😇 - Three Social Media Team
EITHER VERY POOR AT SERVICE OR LIED.
Visited the Stirling Branch of 3 mobile today in the Thistle Centre with an issue that my Wifes phone was not charging. The sales person had a look and said he would have a go at unblocking the port as he could see a blockage. After about 20 seconds the manager who was sitting down whispered something to the sales person and then said come through the back. They then appeared after about 30 seconds and we got some rubbish story that "3 Mobile a multi billion pound company" does not have the right tool to solve the problem and that we should take it down to another independent retailer, or, they would buy the phone back for an upgrade and a new contract at a higher rate. Lastly the suggestion was to contact Samsung and send it to them. We then left and went to a small local independent store who fixed the phone in 10 minutes and charged £20.00. The Stirling Manager of 3 Mobile obviously tried to cheat us into a new contract and told the salesperson not to fix it but recommend outcomes that would profit his branch. As a customer of 3 for over 20 years with 3 seperate contracts I find this service dishonest and a "con".
7 July 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Steven,
We’re sorry to hear about your experience. We understand why this left you feeling disappointed, especially as a long‑standing customer who was simply looking for help with a device issue.
If you’d like to discuss this further, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm.
If you’re unhappy with the service received in store and would like the matter formally reviewed, our Customer Relations team can be contacted here: https://bit.ly/3uJlOrF. They’ll be able to investigate the concerns you’ve raised regarding your visit.
– Three Social Media Team
Super helpful
Super helpful. Got my new business phone sorted quickly and without fuss. Extremely knowledgable. Amazing face to face customer service from Stuart. Thank you
17 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Kate, it is fantastic to hear that Stuart provided such amazing face-to-face service and used his expertise to get your new business phone sorted so quickly. We are delighted that we could make the process smooth and hassle-free for you! -Kishan
Superb service from Stuart and George
Superb service from Stuart and George. They are a credit to the company
12 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Carolyn. Thank you for sharing your experience. We are glad to hear that Stuart and George looked after you so well and provided such outstanding care during your interaction. -Shivam
Beth was lovely to deal with and very…
Beth was lovely to deal with and very helpful with our questions
9 June 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for sharing your experience, Michelle. We’re delighted Beth supported you with everything you needed. 🙌 -Veronica
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