Customer service was above and beyond.It took a while to resolve a faulty sim and select a new Router butAmber and Alicia were more than up for the task. First rate and much appreciated.
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See what reviewers are saying
Mila was polite and professional, very happy with service and helped with clearing up some questions I had Would recommend to anyone
Company replied
Emilia was extremely helpful, she didn't try to sell us the most expensive phone and was happy to work within our budget. She spent time looking for the best options and was extremely patient with whi... See more
Company replied
I was cancelling a sim and ordering another phone whilst placing my new wife onto my account so there was a lot to get done. Amber dealt with me and she was amazing. She ran through everything and eve... See more
Company replied
Company details
About Three UK - 3Store Rushden Lakes
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit GS08 Rushden Lakes, NN10 6FH, Rushden, Midlands, United Kingdom
- 01933311432
4.9
Excellent
138 reviews
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Emilia was very friendly
Emilia was very friendly, professional and very helpful.
Thank You
11 May 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Brian, it is a pleasure to hear that Emilia provided a welcoming and expert experience during your interaction. We appreciate the kind feedback. -Kishan
Very helpful member of your team
Very helpful member of your team. Really clear communication.
10 May 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Amazing, Sean! We're glad to hear that our team delivered a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
James is such a good person and very…
James is such a good person and very cooperative. He guide us through each and everything
6 May 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thanks for the lovely review, Abu 🌼. Hearing that James gave such strong support and explained each step so well truly means a lot. -Manavata
Very good experience from the moment we…
Very good experience from the moment we walked in to the whole transition. Made us feel comfortable and welcomed and talked us through the whole process - Emilia
2 May 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Emilia, thanks for sharing! It’s lovely to know that our team made you feel right at home from the very start. We’re so pleased that the entire switch went smoothly and that you felt well-supported throughout. -Shivam
Visited three twice
Visited three twice, James was extremely helpful on both occasions and gave me multiple options of what I wanted and gave me good advice on what phone to go with for my needs
2 May 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thanks for the feedback, Xavier. Fantastic to hear James helped you twice and gave you solid advice on choosing the right phone. -Ayesha
Emilia helped me out with changing the…
Emilia helped me out with changing the contract into my name, and picking out a very good price for me. She has been lovely and sweet :)
30 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Smooth transitions and thoughtful service, Emilia made sure the contract was updated and the price was perfect, leaving a lasting positive impression, Roksana. Thank you for sharing this wonderful experience. -Ashifa
Very friendly and welcoming
Very friendly and welcoming. Explained everything very clearly. Many thanks to Emilia for her help upgrading my plan.
25 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Brendon, it’s great that Emilia made your upgrade so clear and welcoming. Thanks for the feedback. -Kishan
Really nice helpful & knowledgeable by…
Really nice helpful & knowledgeable by Emilia
24 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hello Ian! We're thrilled to hear you had a great experience with Emilia. Thank you for the review! -Afaq
Emilia has been very supportive and…
Emilia has been very supportive and friendly. Explained the full contract and payments to us.
19 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thanks for sharing your experience, Azom. Fantastic to know Emilia supported you throughout and ensured everything was explained properly. -Manavata
James was fantastic
James was fantastic, he really helped me with 2 phones and was very professional
18 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thank you, James! We’re delighted James’s professionalism and support made handling two phones simple. Your feedback means a lot. -Suhaas
James was very helpful setting up my…
James was very helpful setting up my new phone and demonstrating how to use maps
16 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey Steve 🌟 James was spot-on with your phone setup and made sure those maps are all ready for you to navigate. Have a fantastic day 🚀 -Arvind
Emilia was very informative today
Emilia was very informative today, explained new contract options, helped to choose the best one for us.
15 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Vicky, we’re so glad Emilia’s guidance made choosing the right plan simple and reassuring. Thank you so much for your glowing 5 ⭐ review. -Suhaas
James.
James was a happy, helpful pleasure to talk to.
All my enquiries were answered extensively and thoroughly.
Happy to come back to this Three outlet again, should I have any further issues.
8 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thanks for this fantastic 5⭐ review, Lorna! We’re thrilled to hear that James provided excellent support, and we’re always happy to help. 🎉 -Neha
Change of supplier and phone
Joseph in the Rushden store was so easy to talk to and explained everything without it feeling rushed or pressured.
4 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Tina, we’re delighted Joseph’s patience and professionalism created such a comfortable experience. Thank you for your valuable feedback. -Suhaas
Great service and advice provided by…
Great service and advice provided by the store, in particular Amelia and James. Thank you.
1 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
This is wonderful to hear! Amelia and James will be thrilled to know their support made such a positive impact. 😊✨ -Veronica
james was very helpful and…
james was very helpful and knowledgeable his service was quick and easy.
1 April 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey Lucy, that’s brilliant! We’re thrilled James made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Becky at the rushden lakes
Becky at the rushden lakes store was really helpful with our upgrade and 2 sim only contracts. She was patient while I was deciding and was very knowledgable about the different phones. Thank you
31 March 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
We’re thrilled to hear Becky at Rushden Lakes store guided you with care and knowledge, Chrissy. Your kind words mean a lot. -Suhaas
Both James and Emilia have been very…
Both James and Emilia have been very helpful. I can’t recommend them more.
30 March 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Care, we’re thrilled James and Emilia’s professionalism and guidance made everything feel simple. Thank you for sharing your experience. -Suhaas
Emillia very good .
27 March 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Amazing to hear this, Sarah. We’re delighted that Emillia made your visit feel so smooth and supportive. -Manavata
Reply from Three UK - 3Store Rushden Lakes
Thank you for the 5⭐ review, Gareth! We truly appreciate you sharing your experience. It’s wonderful to hear that Emilia provided you with outstanding care. -Neha
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