Your salesman was really good but did not have a cable that would fit my old Samsung a6 and my new Samsung A17 was not properly set up and had to be done by a friend.
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Absolutely brilliant and patient Very kind and friendly Very understanding and helpful kept to the budget I asked and listened to the requests I needed of extra storage instead of the new hip stuf... See more
Company replied
Went in to the Poole shop today & was served by Kyle. He helped me with my new upgrade & features on phone as I am completely clueless, lol. Kyle was very helpful, accomodating & polite throughout. Ge... See more
Company replied
I’ve been a Three UK customer for about 8 years now. More recently I’ve had several occasions to visit the Poole branch for technical assistance. The staff there are always extremely helpful. In pa... See more
Company replied
Company details
About Three UK - 3Store Poole
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
40/41 Dolphin Centre, BH15 1SU, Poole, South, United Kingdom
- 01202349997
4.7
Excellent
64 reviews
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Reply from Three UK - 3Store Poole
Thanks a ton, Alara! 🎉 We’re so glad everything went perfectly with Kyle. See you soon! 🥰 — Three Social Media Team
Your salesman was really good but did…
Your salesman was really good but did not have a cable that would fit my old Samsung a6 and my new Samsung A17 was not properly set up and had to be done by a friend.
30 September 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Ken, we're pleased to hear our colleague provided good service, but we're sorry the setup of your new Samsung A17 wasn't completed properly and that you had difficulty transferring your data from your previous device. That's not the experience we'd want for you.
As we're unable to access or review account details on this platform, please contact our support team here https://bit.ly/3C43TKN, available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm.
Three Social Media Team
Nice service from david
Nice service from david, really nice advice and great person! Thanks so much
27 September 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Jesus, thank you for your review. It's great to hear David provided guidance that helped make your experience such a positive one.
Three Social Media Team
Had help and great service from dabby…
Had help and great service from dabby with my phone upgrade ,lovely help and assistance
27 September 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi David, thank you for your review. It's great to hear Dabby helped make your phone upgrade simple and straightforward.
Three Social Media Team
Reply from Three UK - 3Store Poole
Hi Mary, thanks for sharing your experience. Wonderful to see Dabby's support recognised.
Three Social Media Team
Absolutely brilliant and patient
Absolutely brilliant and patient
Very kind and friendly
Very understanding and helpful kept to the budget I asked and listened to the requests I needed of extra storage instead of the new hip stuff.
26 September 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hey Kayleigh, we're glad to hear our team took the time to understand your priorities and help you find an option that suited both your needs and budget. It's great to know the support you received was thoughtful and attentive, leaving such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Staff was patient and customer service…
Staff was patient and customer service was effective
25 September 2026
Unprompted review
Reply from Three UK - 3Store Poole
That's brilliant, Alvina. It's wonderful to know the support was handled with patience and care. Thank you for taking the time to share this.
Three Social Media Team
Just called in store out of curiosity…
Just called in store out of curiosity and walked out with new phone better deal than existing one and cheaper deal saving me money well pleased so simple and a great sales associate very helpful definitely use again
20 September 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thanks for the lovely feedback, Steve! We're thrilled to hear that our colleague was able to help you find an option that suited your needs and made the process smooth. 🙌 — Three Social Media Team
Reply from Three UK - 3Store Poole
Hey Scott, we're glad to hear you had such a positive experience. Thank you for your feedback. 😊
-Three Social Media Team.
Really fast efficient service
Really fast efficient service. Everything explained in an easy manner. Good customer service from Kyle. Thank you.
27 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi David, thank you for your review. We're delighted to hear Kyle made everything straightforward and easy to follow. Providing clear guidance and a high standard of support is what we aim for, so it's wonderful to know you had such a positive experience. 💜
- Three Social Media Team
Reply from Three UK - 3Store Poole
Hi Robert, thank you for taking the time to share this lovely feedback! We're always happy to help 😊. - Three Social Media Team
Great advise from Dabby today he was…
Great advise from Dabby today he was very knowledgeable and patient to make sure I picked the best price for me thank you
22 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
That’s impressive, Millie 🎯 Fantastic to know Dabby's expertise and attentive approach helped you find the option that suited you best. Thanks for sharing the love 💙
- Three Social Media Team
Amazing salesman
Amazing salesman, very helpful, listened fully and answered all our questions. Thank you for supporting us today.
22 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thank you, Claire, we’re glad our team could assist you and make your experience simple and pleasant. - Three Social Media Team
Kyle was great.
20 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thanks for the lovely 5⭐ review, Jack! Great to hear Kyle made everything simple and supported you throughout. We’re glad your experience was so positive.
— Three Social Media Team
Thank you Karl for your excellent 👌…
Thank you Karl for your excellent 👌 service .taking time and patience with explanation of everything
17 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thank you for your message, Jackie. We’re pleased Karl provided attentive assistance and helped make your experience straightforward.
Three Social Media Team
Chris has been fab
Chris has been fab. Explained my contracts and got me the best upgrade. Been coming here for years and the service has always been great
16 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
Mel, thank you for sharing this. We’re delighted Chris explained everything clearly and helped you secure the right upgrade. It’s wonderful to know you’ve had great service over the years.
— Three Social Media Team
Friendly, helpful and efficient.
Upgraded my phone today in the Poole store and the person who managed this for me was so great. Really friendly, patient and informative. Went over options and sorted everything for me before I left. Really easy! Thank you.
15 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thank you so much for the amazing 5⭐ review, Marie! It’s wonderful to hear that our Poole team made your upgrade experience smooth and stress‑free.-Three Social Media Team
Alex was friendly and helpful…
Alex was friendly and helpful throughout and assisted to get new phone set up.
14 August 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Martin, thank you for sharing your experience. It’s great to hear Alex supported you throughout and made setting up your new phone straightforward.
– Three Social Media Team
Fabulous effort to sort my old phone…
Fabulous effort to sort my old phone and get my daughter up and running with hers!
24 July 2026
Unprompted review
Reply from Three UK - 3Store Poole
That’s fabulous! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5 ⭐ review!
– Three Social Media Team
Good service
24 July 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hello Anne, thank you for your kind review and for taking the time to share your experience. - Three Social Media Team
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