Jake the sales consultant was very helpful with sorting out new contracts for myself and my son, finding us the best contracts for our phones. He was very friendly and professional. Great customer s... See more
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Madeline was very helpful. She gave us lots of knowledge and information on the best deals for the both of us and was very patient with us in deciding what phones were best for us. She insured we were... See more
Company replied
I was served by Sam. From the outset he was attentive, helpful and informative. He listened to my needs and very quickly guided me to a sensible choice of phone. Excellent service much appreciated
Company replied
Jake helped out mine and my mums new contract and was very helpful with figuring out the most cost effective contracts for us. Very friendly and helpful
Company replied
Company details
About Three UK - 3Store Plymouth
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 29, Drakes Circus, PL1 1EA, Plymouth, South, United Kingdom
- 01752664058
4.8
Excellent
87 reviews
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Jake the sales consultant was very…
Jake the sales consultant was very helpful with sorting out new contracts for myself and my son, finding us the best contracts for our phones. He was very friendly and professional. Great customer service.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hi Catherine,
Thank you for sharing your experience. We’re delighted to hear Jake supported both you and your son in choosing the right contracts. His friendly and professional approach is exactly what we aim for, and we’re glad it made a difference.
– Three Social Media Team
Jake helped out mine and my mums new…
Jake helped out mine and my mums new contract and was very helpful with figuring out the most cost effective contracts for us. Very friendly and helpful
8 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hi there, your fantastic feedback is truly appreciated. We’re delighted to hear that Jake offered top quality support with your new contract and made choosing the ideal deal simple and stress free for you and your mum.
– Three Social Media Team
Madeline✨
Madeline was very helpful. She gave us lots of knowledge and information on the best deals for the both of us and was very patient with us in deciding what phones were best for us. She insured we were both happy and went through several deals for us to make sure we could pick the best for us. Very friendly lady, one of the best members of staff we have come across yet from the branch.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hi Becky, this is wonderful feedback for Madeline. It’s great to hear she took the time to guide you both through the different phone options and deals, making sure you felt happy with your choices. Her patience, knowledge and friendly service clearly made a real difference. — Three Social Media Team
Sam was phenomenal straight forward and…
Sam was phenomenal straight forward and friendly and knows what he’s talking about
5 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hi Sarah, thanks for sharing your lovely feedback. We’re glad to know Sam delivered exceptional support with a warm approach and confident guidance throughout your interaction.
-Three Social Media Team
Brilliant service from Sam
I was served by Sam. From the outset he was attentive, helpful and informative. He listened to my needs and very quickly guided me to a sensible choice of phone. Excellent service much appreciated
3 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
That’s impressive, Paul 🎯 Delighted to hear Sam's attentive approach, clear guidance, and expert support helped you find the right phone with confidence. Wishing you plenty of smiles ahead 😊
- Three Social Media Team
Good service from josh
4 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thank you for sharing this amazing 5⭐ review, Aboo. We’re glad Josh provided solid support and made your visit straightforward.
— Three Social Media Team
Dave is tip top
Dave is tip top
Couldn't believe how much support I got from my initial enquiry to getting my new phone, trade in plus set up. Not sure many would do that but Dave really helped me and I am very grateful.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thank you, Loraine, we're thrilled Dave gave you such incredible support through your whole journey, from your first query to trading in and setting up your new phone! 😇 - Three Social Media Team
Sam was brilliant
Sam was brilliant. Such a good customer experience. Good guy and warm with customers. Will 100% recommend someone else to the store because of Sam. Thank you.
3 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hey Fednard, it's lovely to hear Sam made your visit such a pleasure. Your feedback made our day! ☺️- Three Social Media Team
Incredible service from Jake at the…
Incredible service from Jake at the Plymouth store. He explained everything giving multiple options. His customer service was spot on.
2 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hey there, it’s wonderful to hear that Jake provided such clear guidance and offered plenty of helpful options during your visit to our Plymouth store. Thank you for taking the time to share your feedback! 😊
-Three Social Media Team.
Went in to get a sim replacement
Went in to get a sim replacement, dealt with Sam we was brilliant and got the job done
2 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Wow, George! 🎉 It’s wonderful to hear that Sam made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team
Sam was wonderful extremely helpful
1 August 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thanks for sharing, 🎉 Kerry! Sam clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Sam is the man!!!
I've spoken to Sam, one of the best advisors ever about a transfer which I couldn't do on my new phone and he was absolutely amazing and very eager to help me out. I'd like everyone was that helpful when I ever needed help.
30 July 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hi Nicolae, it’s brilliant to hear Sam made such a positive impression. Thanks for recognising the care and dedication he showed while helping you with your phone transfer. — Three Social Media Team
Sam was absolutely amazing
Sam was absolutely amazing, understanding and 10/10 customer service.
23 July 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hi Jaiden, it’s great to know Sam was so helpful and made the process feel easy for you – Three Social Media Team
Sitting down with Jordan I was thinking…
Sitting down with Jordan I was thinking of upgrading my IPhone 14 to an IPhone 16 as I am 6 months off end of contract. The phone had been struggling since the latest IOS 26.5 upgrade to which it somehow no longer recognized the camera any more. I was convinced that this was a software issue but Apple 🍎 disagreed. However both Josh and Jordan of 3 concurred with me and the latter was able to find a bug fix upgrade of IOS 26.5.2 and get presto the camera came back to life again. I can’t recommend the 3 Plymouth Store enough they are amazing 🤩. I will now wait and upgrade in my own time when arguably a better deal could await me in September or December. I’m so grateful to Jordan and the rest of the team for helping me out of a sticky situation. High fives all round!! X 🤩❤️😀🙌🙏
10 July 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hey there, thank you for your great review. We're absolutely delighted to hear about your incredible visit to our Plymouth store. It is fantastic that Jordan and Josh could investigate the software issue, apply the right fix, and get your phone working perfectly again. 😇 - Three Social Media Team
Josh was amazing
Josh was amazing, I dealt with many 3 before they are alla helpful but Josh made the job a lot easy and showed me all the tricks including the after sale service.
5 July 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
That’s impressive, Waleed 🎯 We’re delighted Josh’s expertise went above and beyond, offering valuable guidance and continued support that made a real difference 😊
- Three Social Media Team
A software update crashed my son’s SIM…
A software update crashed my son’s SIM card, all sorted out quickly by Jordan. Thanks.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thanks for the 5⭐ rating, James. We are glad to know that Jordan restored your son's SIM after the update issue.
– Three Social Media Team
Jess in the Plymouth Branch was…
Jess in the Plymouth Branch was brilliant. A real credit to Three. Thankyou
13 June 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Your shout‑out is WOW ✨ Helen. Jess in Plymouth delivered such standout support that clearly reflects the high standards we aim for. Wishing you more reasons to smile today 😊 -Arvind
The team were helpful and helped set up…
The team were helpful and helped set up my phone perfectly. Really great help as I was nervous getting a new phone. Thanks Ollie and Three Plymouth,YNWA
10 June 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thank you for sharing your experience, Richard. We’re pleased to hear that Ollie and the Plymouth team supported you so well during your phone setup. 😊 -Veronica
Reply from Three UK - 3Store Plymouth
Hi Elena! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Perfect!
Maddi was an absolute gem helping me get my new phone within my budget.
Absolutely fantastic service and support!
3 June 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hey Svenja, thanks for sharing this 🎯 We’re really pleased that Maddi’s support made your experience a great one and helped you find the right phone. Enjoy your new device 😊 -Neha
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