Friendly and helpful although advised I would need to contact customer services by phone to discuss my contract as went through them . Advised I have already got roaming on my package so didn’t nee... See more
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Customer service fantastic, so helpful. Staff could not have done any more for me. Special mention Rani, Muhammed, Nathan & Jamie all had input to solve problems
Company replied
Mohammed's customer service was very good. He answered all my queries and resolved all the issues I had today
Company replied
Rani and Nathan have been absolutely amazing !! So patient with me and new phone ! I can't thank them enough for their help and would recommend them and 3 Orpington anytime !
Company replied
Company details
About Three UK - 3Store Orpington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
217-219 High Street, BR6 0NZ, Orpington, South, United Kingdom
- 01689825995
4.9
Excellent
102 reviews
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Neil and Nathan were lovely and really…
Neil and Nathan were lovely and really helpful and very professional
16 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Nathan and Neil
Nathan and Neil were very accommodating to my needs and helped me through every step of the process
Highly recommend my new dynamic duo
16 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Nathan helped us with our upgrade.very…
Nathan helped us with our upgrade.very helpful and friendly! Highly recommend!!
14 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Jade, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Excellent Three Store, Orpington
I visited the Three Orpington store a couple of times this week - finding Nathan (who subsequently dealt with my purchases in a friendly, very efficient manner), Adam (who advised me of availability to suit my needs and a contract instead of PAYGO for my phone) and Steve, the Store Manager, excellent to deal with throughout. I would highly recommend a visit to the Three Orpington Store for knowledgeable advice in a comfortable environment. As a senior citizen I much appreciated their attention to detail provided in a respectful way.
12 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for your feedback, Stanley, and it's lovely to hear that you enjoyed great customer service from the team during your store visits. We appreciate you taking the time to share this with us. -Michael
Excellent service provided by Adam at…
Excellent service provided by Adam at the Orpington branch. My knowledge on anything to do with phones is very basic but Adam clearly explained things to me. I was very satisfied with the service provided.
11 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Adam during your store visit. We appreciate you taking the time to share this with us. -Michael
review of 3store Orpington last week…
I went into 3store Orpington last week and in spite of the fact that I am a little out of my dept with modern phones the assistant and manager Steve and Adam were really helpful and they were really helpful when I had a problem with the power plug
11 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for this fantastic 5⭐ review, Peter. We appreciate you taking the time to send this over! Well done to Steve and Adam 🎉 -Jade
Customer Service at the Branch is…
Customer Service at the Branch is Excellent by Adam at Orpington High Street.
11 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Frederica, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Neil was absolutely amazing
Neil was absolutely amazing, I took my 81 year old Dad in store with me , Neil was so helpful, we went in for WiFi and come away with WiFi and tablet !! Amazing value and extremely happy to help us ! Would defo recommend 3 to my family members , thank you so much for making our experience so easy
8 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Adam was very helpful and done…
Adam was very helpful and done everything he could do to make sure we got accepted
8 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Excellent customer service by Adam
Excellent customer service by Adam. Very helpful and informative and ensured we understood everything.
8 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Very good service and options
Very good service and very good man, have a nice day
6 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for this amazing 5⭐ review, Alexandra. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Neil made it quick and easy
Neil done every thing that was needed, helped me choose the one I needed and had humour
1 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Made to feel welcome as soon as you…
Made to feel welcome as soon as you stepped inside the store. Good service and knowledge of the products
1 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Great service and found me the deal…
Great service and found me the deal that was best for me. Very happy to recommend
1 November 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Very helpful staff (patryk and mark)…
Very helpful staff (patryk and mark) advised me on the best possible deal for my needs.
30 October 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for this fantastic 5⭐ review, Alfie. We really do appreciate you taking the time to send this over! Great work Patryk and Mark🎉 -Jade
Patryk was extremely helpful in getting…
Patryk was extremely helpful in getting me a better, more reasonable plan.
29 October 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for this amazing 5⭐ review, Henry. We really do appreciate you taking the time to send this over! Well done Patryk 🎉 -Jade
Adam served me and was informative
Adam served me and was informative, funny, quick and beyond everything very helpful.
22 October 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Thanks for the fantastic 5⭐ review, R J. We really do love to hear this! Well done Adam 🎉 -Jade
Great assistance from Adam who's in…
Great assistance from Adam who's in training, very professional in helping us organise our broadband
18 October 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Very helpful and very good experience.
Very helpful and very good experience.
18 October 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very easy purchase for my new phone
Very easy purchase for my new phone, Ciprian sort it easily and for a good price
16 October 2025
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Kathleen, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
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